Hiver brings all your customer conversations to one place:
your Gmail inbox. Your team works ‘together’ from shared inboxes
and delivers an experience that your customers will love.
Hiver is sexy! Reliable, all-knowing, almost like Jarvis for Ironman!
Michael & Jonathan, CFR Rinkens
Loved by over 1500 companies
A customer email arrives and the team is not sure who has to start working on it - and it remains unattended for long. Keeping customers waiting is a biblical sin.
When account managers need customer context, they are forced to scavenge information from siloed inboxes, or ask around the team.
Every time someone wants to take help from a teammate, they are forced to exchange emails with them. The more emails you involve in a process, the more inefficient it becomes.
Never leave a customer waiting
Assign customer emails to your teammates in just two clicks from Gmail (no forwarding). You can also automate it (for example, assign all emails from acmecorp.com to Laura).
When customers restart an old thread, even those are visible to everyone on the team. There’s no way you’re dropping the ball on an email.
Capture customer information - refer to it in a jiffy
Via Notes, your team can discuss the account, or write comments against emails. Past orders, conversations and internal discussions - all sit neatly on the right panel. Getting information about an account is super easy.
Keep client conversations personal
Everyone on your team has access to all customer conversations inside shared inboxes. You’ll quickly access conversation history of customers without having to dig through multiple inboxes.
Also, your team works together on email replies by sharing drafts (as opposed to exchanging emails). Sending personalized conversations is like a walk in the park.
I love not having to forward emails to
each other anymore. Assigning them
makes life so much easier. Keeping Notes
on each email is awesome!
Effortlessly manage multiple
requests from the same account
Big companies will always have many departments which need your attention at the same time. Categorize emails from the same account using Tags such as billing or tech support. Automate emails with the Billing Tag to be assigned to Mark, and the ones with support to Sarah.
Manage your team’s workload
Give every customer email an owner and a status - see your team’s workflow in a quick glance. When you divide your team’s workload fairly, they give the right amount of attention to customers.
We love Hiver! As a team lead, I am most excited for the
visibility I now have into the workflow of my entire team.
[Ebook] The ultimate guide to managing Shared Inboxes