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What Is Live Chat? Your Complete Guide for 2025
Live chat used to be a “nice to have.” A small widget in the corner of your website. Something you’d add later, after email, forms,
Live chat used to be a “nice to have.” A small widget in the corner of your website. Something you’d add later, after email, forms,
I’ve been around long enough to remember when customer support meant spending hours on hold, listening to elevator music, and hearing, “Your call is important
Zendesk is one of the most popular names in customer support software. Teams appreciate its ticketing system, automations, and wide channel coverage. But reviews also
Back in 2021, a Reddit user dismissed chatbots as “only good for simple, scripted customer service tasks.” Fast-forward to 2025, and that view is wildly
Gladly has built a name for itself in the customer service world. But if you have landed here, there’s a good chance it’s not quite
Discover the best Gmail alternatives to optimize email management and productivity. Compare features, pricing, and user experiences to find the perfect fit for your needs.
Gmelius has long been a go-to for teams that rely on Gmail for collaboration. It turns your inbox into a shared workspace, complete with email
Effective strategies to lower Average Handle Time (AHT) while maintaining high service quality. Boost efficiency and customer satisfaction with these expert tips.
Discover top help desk best practices for efficient support and customer satisfaction. Elevate your helpdesk operations today.
Adopting an internal ticketing system in 2023 is crucial for streamlining internal workflows, ensuring timely responses, and enhancing overall organizational efficiency. Understanding the distinctions between internal and external helpdesk software and choosing the right features for your unique needs will help you make an informed decision in selecting the best internal helpdesk ticketing system for your organization.
How much time do you spend managing emails every day? I am sure that number is in ‘hours‘ and not ‘minutes.’ An average professional receives
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