Help Scout is built for
simple support, with AI
that stops at basic deflection
Hiver is built for complex support. AI handles the hardest requests, automations take action across every system, and collaboration keeps work in sync across teams.
Over the years, 1,000+ teams have migrated
from Help Scout to Hiver. Here’s why they
made the switch.
AI built for complex support
AI Agents execute multi-step, multi-system workflows, handling nuance, context, and compound requests in a single request.
AI that works alongside your team
AI Copilot answers your questions from conversation history, account context, and past tickets, then drafts the reply.
Powerful workflows, built-in SLAs
Build workflows that triage tickets, route between teams, sync updates to tools, and enforce SLAs.
Robust reporting
Filter tickets by channel, tier, client, domain, or any custom field, right inside one intuitive dashboard.
Get real-time data from every tool
Pull live customer data from your CRM, ERP, and order system into the conversation, so every reply is accurate.
Modern help center. AI keeps it fresh.
Get a modern help center with AI-powered search for customers. Plus AI auto-updates help articles from resolved tickets.
Transparent pricing with AI built-in
Plans start at $25/user and include all essential features and AI.
AI that stops at simple deflection
Help Scout's AI stops at basic FAQs. It cannot run a multi-step workflow or pull data from your tools. Anything complex goes back to your team.
AI that stops at summaries
Help Scout's AI summarizes threads. It doesn't take actions, draft replies, or answer the questions your team has.
Basic automation, no native SLAs
Automation stops at simple rules. No way to sync updates across tools and no native SLAs.
Reporting that ends in a spreadsheet
Answering a basic question means exporting the data and pivoting it in Excel before anyone can read the answer.
Integrations that don't go deep enough
Most integrations stop at notifications or one-way sync. Your team still flips between tabs, pasting data manually.
1990s help center
No AI-powered search. Just a list of articles when customers search. Lacks AI to keep your help docs up to date.
Costs rise quickly as you scale
Essential features are gated behind premium plans that cost $90/user.
Everything you wish Help Scout had....and then some.
Collaborate across teams, tools, and channels
Manage escalations and handoffs with shared visibility and context across teams, tools, and channels. Private notes, unified channel timeline, internal Slack threads, and conversation history keep everyone on the same page.
Resolve complex requests with AI Agents
AI Agents answer from your support docs, past tickets, and tools. Describe a scenario, and the AI Agent runs it: for a refund, it collects missing details, pulls the invoice from NetSuite, checks your refund policy, and posts the refund in Stripe.
Triage, draft, and take actions with AI Copilot
Ask Copilot anything about the customer, and it answers from conversation history, account context, and past tickets. It triages, drafts replies in your voice and takes the action you approve in your connected tools.
Connect your tools and run workflows across it
Bring customer context from your CRM, ERP, and order systems right inside the ticket. Build workflows that act on that context across those same tools, updating records and taking the next step so that every manual step is automated.
Move off Help Scout without a migration project
Import your data in a few clicks
Import your tickets, contacts, and help articles so your team starts with everything already in place. Nothing gets left behind in Help Scout.
We help set it up for you
We assign a dedicated specialist to help with the entire setup, like workspace, automations, AI, and dashboards, even if you’re in trial.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you. 24/7 support, best practices, and training for your team.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What channels does Hiver offer?
Hiver supports email, chat, Slack, WhatsApp, voice, social media, and more. You can also set up a help center and customer portal. We support all major email providers — Gmail, Outlook, and custom email providers.
3. How does pricing work?
Hiver is priced per user, with AI included in all plans. We don’t charge extra for AI usage.
4. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
5. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
