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Over 1500+ businesses worldwide use Hiver and they count on us to keep their data safe and secure. Hiver takes data security and privacy very seriously. We’ve especially developed processes, technologies and policies to ensure that we deliver on our data security promise.
This document outlines some of the mechanisms and processes that we’ve implemented to keep your data safe and secure.
Transparency & Data Privacy
We believe that security policies should be absolutely transparent to the customers and the measures are outlined below.
User Email data stored with Hiver
Hiver does not store your emails on its servers. Everything stays in your Gmail accounts. We store some of the email metadata information to enable our core functionality. These include: (i) email identifiers (Message-ID) (ii) email subject and (iii) the sender’s email ID. This information helps Hiver identify emails uniquely across your team. Apart from the above mentioned, no other email data gets stored with Hiver.
Hiver stores raw email data temporarily in an encrypted state while it syncs emails across Gmail accounts. This duration will never exceed 10 minutes for 99% of the emails. When the emails have been successfully synced across Gmail accounts, the data is deleted permanently.
User data being passed to 3rd party services
Hiver engages different types of sub-processors to perform various functions including (but not limited to) storage, usage analytics, etc. The complete list of sub-processors and the purpose of processing can be found at https://hiverhq.com/third-party-subprocessors
Hiver adheres to the best practices in security. The measures are outlined below.
Hiver has an internal security policy to enforce the security practices within the team and the processes within the company. We use two factor authentication (2FA) and strong password policies on all the cloud services (AWS, Github, G Suite etc) that we use internally. We strictly control the access to customer data. Only Hiver employees who require customer data access as a necessary part of their job function are permitted to access the customer data.
Hiver annually engages in 3rd party security audits and we constantly scan out systems for security vulnerabilities. All access to the production servers are logged and the access is restricted to Hiver’s infrastructure team only.
Incident response policy
We have a strict policy in place about how to handle security related events, and how our team responds to them. We have monitoring tools in place which generate alerts when security events are detected and the concerned teams are notified immediately.
Vulnerability Disclosure Program
Hiver has a Vulnerability disclosure program where we encourage security researchers to report the security vulnerabilities. As a protocol,fixing reported bugs takes precedence over other tasks.
Infrastructure and Physical security
All our services and data is hosted in the USA. Hiver is hosted on Amazon web services (AWS) which are highly scalable, secure, and absolutely reliable AWS complies with leading security policy and frameworks including SAS70 level II, SSAE 16, SOC framework and ISO 27001.
To know more about how AWS manages security in its data centers, please visit https://aws.amazon.com/data-center/controls
We implement the best practices in securing and maintaining our infrastructure. Our infrastructure is isolated from the public internet, within separate VPCs in AWS
We adhere to best practices in securing our infrastructure with network firewalls. Each of our servers uses firewalls to restrict access from external systems and between systems internally. Access is restricted to only the ports and protocols which are required by Hiver services and everything else is blocked.
The entire data transmission to or from Hiver happens over 128-bit SSL encrypted connection. Our application endpoints are TLS/SSL only and score a rating of “A+” rating on SSL Labs tests. We have taken every possible measure to keep our encryption standards meet the best practices.
Distributed Denial of service (DDOS) prevention
Hiver implements the best practices for preventing DDoS attacks. Our data centers are hosted at AWS. AWS uses a lot of Denial-of-service mitigation techniques to guard against the risk of attacks. Hiver uses the AWS Shield service too which is a managed DDoS protection service that safeguards applications running on AWS.
Storage and Backup
Hiver uses Amazon RDS as its persistent data store. Application logs, access logs and other monitoring related data are stored within AWS infrastructure on EBS disks or S3.
All application generated data is backed up automatically every few hours. Hiver keeps a copy of last database backup in encrypted state at Google’s Compute storage too. This will ensure that we will be able to restore the application within just a few hours even if there a complete AWS outage.
G Suite data access and Authentication
Google Single Sign-On (SSO)
Hiver uses Google Single Sign-on (SSO) to login users to the Hiver app. Hiver uses the OAuth protocol to authenticate users via G Suite. The OAuth tokens to access the users’ Gmail accounts are encrypted before getting stored. Hiver does not store any user specific passwords or any other kind of authentication detail.
G Suite Data Access
Hiver requests for authorization of G Suite email data access once you've installed the app. Hiver requires access to the following G Suite data:
Apart from the above mentioned items, Hiver does not require access to other areas of users’ G Suite data.
Users/organizations have the authority to revoke Hiver access to their G Suite account anytime through their G Suite admin panel if Hiver was installed domain-wide from the G Suite marketplace.
If Hiver was not installed domain-wide from G Suite marketplace, users can individually revoke the access from their Google account settings.
All payments are processed using Stripe. Hiver does not store customers' credit card details.
A part of the ISO 27000 family of standards, ISO 27001 is an information security standard, the last version of which was published in 2013.
ISO 27001 specifies a management system intended to bring information security under management control and lays down specific requirements. Organizations that meet the requirements may be certified by an accredited certification body following the successful completion of an audit.
You can view our ISO27001 certification here.
SOC compliance is a component of the American Institute of CPAs’ (AICPA) Service Organization Control reporting platform, intended to assure the security, availability, processing integrity, confidentiality, and privacy of customer data. SOC 2 audits are both technical and pragmatic, as they require that a company document and follow comprehensive information security policies and procedures.
The complete SOC 2 Type II report will be available upon a request sent to [email protected] under a non-disclosure commitment.
The EU General Data Protection Regulation (GDPR) sets a new standard for how companies use and protect EU citizens’ data. It has taken effect from May 2018.
Hiver has worked diligently to prepare for GDPR, to ensure that we fulfill its obligations. We’ve now completed our GDPR readiness program and you can find more information about our compliance here.
The California Consumer Privacy Act (CCPA) establishes and enhances consumer privacy rights for California residents and imposes rules on businesses that handle their personal information. Subject to certain limitations, the CCPA provides California residents the right to request to know more about the categories and specific pieces of personal information we collect (including how we use and disclose this information),to delete their personal information, to opt-out of any promotional activities that may be occurring and to not be discriminated against for exercising these rights.
Hiver does not sell (as the term is defined in the CCPA) the personal information we collect.
Hiver leads the way in security
SOC 2 Type II Compliant
ISO 27001 Certified
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.