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Meet your team’s new
AI companion
Built for busy teams, AI Copilot helps your team find answers, write clearly, and resolve faster — without extra tabs or second-guessing.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
How Hiver AI Copilot helps with
every conversation
Draft smarter replies in seconds
Copilot suggests responses using conversation context and knowledge, so your team agents can reply faster, with less effort and greater confidence.
Find answers without switching tabs
Ask Copilot anything — and get instant answers from internal docs, help articles, or historical conversations, right inside your inbox.
Stay consistent, even under pressure
Copilot helps every reply match your brand voice — with tone suggestions, grammar help, clarity enhancements, and quick summaries of long threads.
Copilot for smarter conversations
Compose clear and concise responses
Help your team write impactful, on-brand replies with AI Compose. Use prompts to refine grammar, adjust tone, and clarify messaging — all without switching tools.
Get instant answers from your content
With Ask AI, your team can ask free-form questions and receive relevant, contextual answers pulled from help docs, past conversations, or internal knowledge — right inside the inbox.
Start every reply with a smart suggestion
AI Suggested Responses analyzes the conversation context and past data to auto-generate thoughtful replies your team/agents can send or edit instantly.
Catch up in seconds with summaries
Long threads? No problem. AI Summarizer condenses complex back-and-forths or notes into clear overviews, helping your team/agents respond without reading every line.
Everyday agent tasks, supercharged by AI Copilot
Onboarding new agents without slowing down
Help new hires ramp up faster with reply suggestions, summaries, and contextual Q&A — so they don’t need to ask around for answers.
Replying during peak volume without breaking a sweat
Suggested replies and template recommendations help agents move quickly — even when the inbox feels out of control.
Handling policy or SOP questions with confidence
Instead of hunting through docs, agents can ask Copilot directly — and get instant, accurate responses from approved sources.
Maintaining a uniform tone across your growing team
Whether it’s a new agent or a busy one, Copilot helps ensure every message stays clear, helpful, and brand-aligned.
Link related queries before context breaks
Flags related emails on the same topic, suggests linking, so nothing’s missed with AI Related Conversations.
Explore why customers love Hiver
Frequently Asked
Questions
What is Hiver AI Copilot?
Hiver Copilot is an AI companion built inside the inbox. It helps your team draft replies, find answers, and respond faster — all without switching tabs.
How is Copilot different from the rest of Hiver AI?
Copilot is the assistive layer built for your team — helping with drafting, tone, and in-the-moment support. AI Agents handle autonomous tasks like replying to FAQs or running workflows. AI Insights gives you visibility into what’s working, what’s slowing things down, and how support can improve over time.
Does Copilot require training or setup?
Nope. You can get started in minutes by enabling Copilot and connecting your knowledge sources — no code, no heavy onboarding.
Will Copilot replace my support team?
Not at all. Copilot is designed to support your team, not replace them. It assists with drafts, tone, and context — so your team can focus on resolving faster.
How is AI Copilot priced?
Hiver AI Copilot is included in the Hiver AI add-on, available at $20/user/month. This provides unlimited access to all AI Copilot and AI Agent features, with no additional charges per feature and no usage limits. One flat price across all paid plans.
What’s planned for Copilot in the future?
We’re actively working on capabilities like AI Related Conversations, AI Tasks and more.
Step into the future of customer service with AI
Unlimited users on Free plan ✦ No credit card needed
