Skip to content
Meet your team’s new AI companion
Begin all your tickets with pre-written drafts and contextual guidance for every step. Instantly find answers for support tickets and resolve queries faster.
AI built-in across all paid plans ✦ No add-ons needed
Trusted by 10,000+ Customer service, Finance & IT teams
AI that makes your team feel superhuman
Explore why customers love Hiver
32 hours saved with AI Tagging
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
Revenue Operations Manager
18K+ interactions automated
Earlier, we relied on manually reviewing a random handful of conversations. Now, AI Sentiment Analysis pinpoints real issues as they happen and enables us to coach agents in the moment.
Nelson Jay Dela Cruz
Deputy General Manager
40% reduction in repetitive tasks
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Jędrzej Dąbrowski
Product Manager
20% faster response times
Hiver’s AI Copilot is helping our team respond faster without sacrificing tone or quality. It’s a great starting point that we can build on as we scale.
Dana Madlem
CEO
Check out our complete AI offering
A complete guide to deploying AI in customer support
Organize, triage, and resolve conversations faster—with structure, visibility, and just the right dose of AI.
Frequently Asked
Questions
What is Hiver AI Copilot?
Hiver Copilot is an AI companion built inside the inbox. It helps your team draft replies, find answers, and respond faster — all without switching tabs.
How is Copilot different from the rest of Hiver AI?
Copilot is the assistive layer built for your team — helping with drafting, tone, and in-the-moment support. AI Agents handle autonomous tasks like replying to FAQs or running workflows. AI Insights gives you visibility into what’s working, what’s slowing things down, and how support can improve over time.
Does Copilot require training or setup?
Nope. You can get started in minutes by enabling Copilot and connecting your knowledge sources — no code, no heavy onboarding.
Will Copilot replace my support team?
Not at all. Copilot is designed to support your team, not replace them. It assists with drafts, tone, and context — so your team can focus on resolving faster.
What’s planned for Copilot in the future?
We’re actively working on capabilities like AI Related Conversations, AI Tasks and more.
Step into the future of customer service with AI
Unlimited users on Free plan ✦ No credit card needed
