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7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
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Amp-up the power of a Live Chat with Chatbots to speed up responses and improve agent productivity — all within your inbox.
*No credit card required
Set up a Live Chat inbox within your email to engage your customers
Cut costs, speed up responses and improve team productivity.
Round-the-clock availability immediate assistance and zero wait time.
Create chat flows to respond to repetitive queries with prompt chat messaging.
Handle increasing email query volume by automating responses for routine queries.
Free up agent bandwidth to focus on high-value queries.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan StrangOcean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian SibayanManager - Field Operations and Systems
Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.
Taylor GarceauProgram Manager, Customer Success, Cohere Health
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer NguyenOperations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott GellatlyGeneral Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek MarczakOperations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke ThompsonCo-owner
Live chat customer support provides real-time assistance by enabling direct communication between businesses and customers on websites. Hiver offers an easy-to-set-up, real-time live chat that is integrated into email, streamlining the workflow by reducing the need to learn new software or juggle multiple tools, thus boosting efficiency and the quality of support.
The best free live chat should offer robust features and seamless integration to enhance customer support. Hiver is considered the best free live chat for customer support due to its ability to resolve customer queries through an easy-to-set-up live chat, ensuring real-time and hassle-free service.
Hiver's live chat with chatbot for customer support boosts agent productivity by automating routine questions and sorting conversations for human attention, thereby allowing agents to concentrate on complex issues. This not only reduces wait time but also improves customer support efficiency by offering instant responses and personalized service when agents take over.
Yes, chatbots can be used for customer support to provide instant responses and 24x7 support. Hiver's chatbot for customer support streamlines the handling of common queries by offering accurate assistance based on predefined rules and triggers.
A rule-based chatbot for customer support is a bot that responds to customer inquiries based on a set of predefined rules and scenarios. Hiver's rule-based chatbot enhances this by offering tailored 24x7 assistance, efficiently managing customer interactions with high-quality support.
Hiver's live chat for customer support is highly customizable, allowing you to align it with your brand identity by adding your company logo, adjusting the chat widget's color, and tweaking the welcome message. These options promote brand awareness and ensure a consistent brand experience for customers interacting with the chat.
* 7-day free trial | No credit card required
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
