New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here

close

Live chat for real-time customer support

Use Hiver’s chat widget to respond instantly to customers on your website. Set up only takes a few clicks in your Gmail.

*No credit card required

Live Chat Hero Live Chat Hero
Hero Image Hero Image
Create long-term customer
relationships by providing real-time support

Nothing says “great customer experience” like getting your queries answered in seconds rather than hours. A live chat app on your website is a proven approach to provide instant support, generate more leads, and make escalations easier.

Hassle free

A hassle-free way for customers to reach you

Today’s customers expect immediate answers and live chat is a frictionless way to deliver them. Hiver’s chat app can be easily set up in a few minutes on your website. It’s not just a tool to solve customer queries but an opportunity to show your commitment to customers live and unplugged.


Moreover, with Hiver combining email support and live chat straight inside Gmail, your team will find that they’re spending less time learning new tools or switching between tools to get the job done.

Effortless Collaboration Effortless Collaboration

Effortless collaboration

Agent-assignment

You can assign incoming customer chats to specific agents in a few clicks, right from Gmail.

Chat templates

Enable your team to respond to customers faster by creating and sharing custom chat templates for recurring issues.

Faster cross-team collaboration

For issues requiring inputs from another team, agents can use transcripts as a means to share chat history for context.

Customers
love Hiver Chat

Quotes

Hiver Chat has allowed us to deploy support access on our website and within Google Sheets. Its flexibility and integrations have enhanced our customer support experience and internal workflows.

Quotes
Edward Darrah
Edward Darrah

Co-Founder, Flourish Healthcare

flourish-primary-logo
Prioritize Prioritize

Prioritize issues and avoid duplicate responses

Missed chats

Automate warning emails when agents don’t reply to an open chat within a specified time duration. Escalate to set all agent statuses offline if all are unavailable.

Easier escalation

Leave a message notification in the chat app if no agent is online so that customers can use another channel like email/phone to raise a ticket or query.

Collision alerts

To avoid conflicting or duplicate responses, agents get notified inside the chat box if any of their colleagues are already responding to the website visitor.

Everything you need in a helpdesk,
now in Google Workspace

With Hiver, your team can collaborate on customer
support emails right from Gmail. No more missed emails.
No more asking around for status.

Google Workspace Logo

Increase sales

With the ‘Email Capture’ feature, you can help your sales team increase conversions by engaging leads that would otherwise dropped off.


Moreover, these inbound leads tend to have a higher chance of converting because of decreased response time and personalized conversations.

Increase Sales
Drive Customer Drive Customer

Drive customer engagement

When a live chat conversation ends, you can choose to send a customer satisfaction (CSAT) survey to collect customer feedback. This data can be used for improvement in process /product/people.


The simplified user interface removes friction for visitors in giving feedback.

Customizable Brand Customizable Brand

Customizable to fit your brand

Drive Brand Awareness

Promote brand awareness by customizing the live chat app to match your brand guidelines.

Add your company logo

Add your company logo to the chat widget and change the colour of the call-to-action button.

Tweak the welcome message

Modify the welcome message that a customer sees when they first open the chat.

Customer support from anywhere

Use the stand-alone Hiver Chat mobile app to view all chat conversations and reply to customers when away from your desktop.


Agents receive push notifications on their mobile devices for any new chats or when an existing chat has a new message or if a manager has assigned them a specific chat

Customer Support Customer Support

More Hiver
features you’ll love

Our customers love us
for good reason