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Use Hiver’s chat widget to respond instantly to customers on your website. Set up only takes a few clicks in your Gmail.
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Nothing says “great customer experience” like getting your queries answered in seconds rather than hours. A live chat app on your website is a proven approach to provide instant support, generate more leads, and make escalations easier.
Today’s customers expect immediate answers and live chat is a frictionless way to deliver them. Hiver’s chat app can be easily set up in a few minutes on your website. It’s not just a tool to solve customer queries but an opportunity to show your commitment to customers live and unplugged.
Moreover, with Hiver combining email support and live chat straight inside Gmail, your team will find that they’re spending less time learning new tools or switching between tools to get the job done.
You can assign incoming customer chats to specific agents in a few clicks, right from Gmail.
Enable your team to respond to customers faster by creating and sharing custom chat templates for recurring issues.
For issues requiring inputs from another team, agents can use transcripts as a means to share chat history for context.
Hiver Chat has allowed us to deploy support access on our website and within Google Sheets. Its flexibility and integrations have enhanced our customer support experience and internal workflows.
Co-Founder, Flourish Healthcare
Automate warning emails when agents don’t reply to an open chat within a specified time duration. Escalate to set all agent statuses offline if all are unavailable.
Leave a message notification in the chat app if no agent is online so that customers can use another channel like email/phone to raise a ticket or query.
To avoid conflicting or duplicate responses, agents get notified inside the chat box if any of their colleagues are already responding to the website visitor.
With the ‘Email Capture’ feature, you can help your sales team increase conversions by engaging leads that would otherwise dropped off.
Moreover, these inbound leads tend to have a higher chance of converting because of decreased response time and personalized conversations.
When a live chat conversation ends, you can choose to send a customer satisfaction (CSAT) survey to collect customer feedback. This data can be used for improvement in process /product/people.
The simplified user interface removes friction for visitors in giving feedback.
Promote brand awareness by customizing the live chat app to match your brand guidelines.
Add your company logo to the chat widget and change the colour of the call-to-action button.
Modify the welcome message that a customer sees when they first open the chat.
Use the stand-alone Hiver Chat mobile app to view all chat conversations and reply to customers when away from your desktop.
Agents receive push notifications on their mobile devices for any new chats or when an existing chat has a new message or if a manager has assigned them a specific chat
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
