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AI live chat software for modern customer service
Automate frontline support with AI-powered live chat software that resolves common queries autonomously and delivers 24/7 conversational support.
Hiver AI included on all paid plans ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
How Hiver’s modern Live Chat and AI Agents work
Do more with powerful AI Live Chat
Trusted by teams using Hiver’s AI live chat software
20% drop in support volume
“The live chat inside our client portal makes it easy for customers to reach us in real time—and with chatbot workflows in place, a lot of common questions are handled automatically. It’s reduced our support load by about 20% during peak times.”
Werner Alsemgeest
Specialist Master
Faster resolutions with chat
“The biggest change with Hiver Live Chat is speed — chats land where we’re already working, so customers get an answer instantly without us juggling another system.”
William Ellick
IT & Support Manager
Cut handling time by 67%
“With Hiver, chatbots manage routine queries, and complex cases go straight to agents in real time. This improves productivity and ensures every request is resolved on time.”
Nelson Jay Dela Cruz
Group Miki
40% boost in response speed
“We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.”
Kenedi Padgett
Manager of Scaled Customer Success
From live chat to full customer service platform
Frequently Asked
Questions
What is live chat in customer support?
Live chat in customer support is a conversational tool that allows businesses to interact with customers on their website or mobile app in real-time. It’s about providing immediate assistance and answers, without little to no wait time. Hiver’s live chat software, in particular, is easy to set up. Teams can manage chat interactions without leaving their inbox, eliminating the need to switch between tools or learn new software.
Why is Hiver the best free live chat software?
Hiver is the best free live chat software because it integrates seamlessly with your inbox. Your teams can provide real-time assistance without learning complicated software or extensive training. Its forever-free plan includes essential features like ticketing, knowledge base integration, and Slack integration, making it a perfect solution for small businesses looking to streamline their customer support at zero cost.
What makes Hiver different from other AI live chat software?
Hiver combines AI-powered live chat software with a shared support workspace. AI Agents resolve repetitive queries using your knowledge sources, while complex conversations are routed to human agents with full context. Unlike standalone chat tools, every chat lives alongside email and other channels in one unified system.
Can I use Chatbot for customer support?
Yes, chatbots can be used for customer support to provide instant responses and 24×7 support. Hiver’s chatbot for customer support streamlines the handling of common queries by offering accurate assistance based on predefined rules and triggers.
Can Hiver’s AI live chat resolve customer queries automatically?
Yes. Hiver’s automated live chat software uses AI Agents trained on your FAQs, help center, SOPs, and internal documents to answer common questions instantly. AI handles routine conversations autonomously and escalates complex cases to agents when human judgment is required.
How does Hiver handle conversations that need human agents?
When AI reaches its limits, conversations are automatically routed to the right agent with full history and context. Agents can continue the conversation in chat or move it to email for deeper follow-ups without losing information.
Can we customize chatbot workflows?
Yes. Hiver supports rule-based chatbot flows that let teams build structured flows for FAQs, booking scenarios, and common requests. These workflows extend your automated live chat capabilities beyond simple Q&A.
How does Hiver measure AI and live chat performance?
Hiver provides analytics for both human agents and AI Agents. Teams can track chat volumes, response times, resolution rates, CSAT, and AI handoff patterns. This data helps optimize staffing and improve AI efficiency.
Does Hiver support canned responses and AI-assisted replies?
Yes. Agents can use shared templates and AI-generated reply suggestions during live chats. AI assists with drafting responses and learning from past interactions to improve consistency and speed.
How customizable is Hiver's Live Chat feature, and can it align with our brand identity?
Hiver’s live chat for customer support is highly customizable, allowing you to align it with your brand identity by adding your company logo, adjusting the chat widget’s color, and tweaking the welcome message. These options promote brand awareness and ensure a consistent brand experience for customers interacting with the chat.
Is Hiver suitable for enterprise support teams?
Hiver’s AI live chat software for enterprise support is built to handle high conversation volumes with automation, routing, analytics, and omnichannel collaboration. Teams can scale frontline support while maintaining visibility and control.
Turn website visitors into resolved customers with AI live chat.
Unlimited users on Free plan ✦ No credit card needed
