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Research Report

How
finance teams
are losing
TIME
TRUST
MONEY

We surveyed 450+ mid-to-senior-level finance professionals in the US to understand how communication challenges with customers and vendors can lead to delayed payments and erode trust.

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What are the consequences?

50% have strained
relationships with vendors
and customers.

But that's not all. When we reached out to finance experts, they mentioned several
other challenges in communicating with critical stakeholders.

Here’s what we found:

top

56%

provide delayed
responses to stakeholders

50%

lack visibility into email
queries and their status

57%

face delays in payment
collections

50%

are looking for better tools to
manage emails

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