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Last Updated: 21st November, 2022
YOU MAY NOT USE THE SERVICE IF YOU ARE A COMPETITOR TO HIVER.
YOU MAY NOT USE THE SERVICE IF YOU ARE UNDER THE AGE OF 18.
“Hiver”, “Us” and “We”, means Grexit, Inc., a Delaware corporation, its employees and contractors.
"Service" and "Services" means the Hiver software-as-a-service solution(s),together with any associated tools, products, services, media, browser extension, mobile apps, downloaded software, and other content delivered to You through the Site or otherwise by Hiver.
“Website” means website for various Services and other websites that Hiver operates.
“Browser Extension” means the Hiver browser extension which needs to installed in the web browser to access the Services
"Contractor" means an independent contractor or consultant who is not a competitor of Hiver.
"Customer Data" means any data of any type that is submitted to the Services by or on behalf of Customer, including without limitation, data submitted, uploaded or imported to the Services by Customer (including from Third Party Platforms)
"Feedback" means comments, questions, suggestions or other feedback relating to any Hiver product or service.
“Active User" means an employee or Contractor of Customer or its Affiliate who is authorized to access the Service.
“Active User Account” means an Active User account in the context of Hiver’s software
"Sensitive Personal Information" means any of the following: (i) credit, debit or other payment card data subject to the Payment Card Industry Data Security Standards ("PCI DSS"); (ii) patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act ("HIPAA"); or (iii) any other personal data of an EU citizen deemed to be in a "special category" (as identified in EU General Data Protection Regulation (GDPR) 2016/679).
"Third-Party Platform" means any software, software-as-a-service, data sources or other products or services not provided by Hiver that are integrated with Services as described in the technical user Documentation.
The Services may support integrations with certain Third-Party Platforms. In order for the Services to communicate with such Third-Party Platforms, You may be required to input credentials in order for the Services to access and receive relevant information from such Third-Party Platforms. By enabling use of the Services with any Third-Party Platform, You authorize Hiver to access Customer's accounts with such Third-Party Platform for the purposes described in this TOS. You are solely responsible for complying with any relevant terms and conditions of the Third-Party Platforms and maintaining appropriate accounts in good standing with the providers of the Third-Party Platforms. You acknowledge and agree that Hiver has no responsibility or liability for any Third-Party Platform or any Customer Data exported to a Third-Party Platform. Hiver does not guarantee that the Services will maintain integrations with any Third-Party Platform and Hiver may disable integrations of the Services with any Third-Party Platform at any time with or without notice to Customer. For clarity, this TOS governs Your use of and access to the Services, even if accessed through an integration with a Third-Party Platform.
a) Data Export. We strongly recommend that You export all Your Data before You terminate Your Account. In any event, following the termination of Your Account either by You or Us or if You do not subscribe to a Service Plan on expiry of Your free trial, Your Data will be retained for a period of 14 days (“Data Retention Period”) from such termination or expiry of free trial within which You may contact Us to export Your Data. Beyond this Data Retention Period, We reserve the right to delete all Your Data in the normal course of operation. Your Data cannot be recovered once it is deleted. Please note that some of your content, data, information, text, files might remain in our backups for a period not exceeding two months.
b) Charges. If You terminate Your Account prior to the end of Your then-effective Subscription Term or We effect such termination, in addition to other amounts You may owe Us, You must immediately pay any then unpaid Subscription Charges associated with the remainder of such Subscription Term, unless waived by Us in writing. This amount will not be payable by You in the event You terminate Your subscription to the Services or terminate Your Account as a result of a material breach of these Terms by Us, provided that You provide advance notice of such breach to Us and afford Us not less than thirty (30) days to reasonably cure such breach.
THE WEBSITES AND THE SERVICES, INCLUDING ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. WE EXPRESSLY DISCLAIM ANY AND ALL CONDITIONS, REPRESENTATIONS, WARRANTIES OR OTHER TERMS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT.
YOU ACKNOWLEDGE THAT WE DO NOT WARRANT THAT THE SERVICES OR WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE AND YOU FURTHER ACKNOWLEDGE THAT WE DO NOT WARRANT THAT THE ACCESS TO THE SERVICES, WHICH IS PROVIDED OVER INTERNET AND VARIOUS TELECOMMUNICATIONS NETWORKS, ALL OF WHICH ARE BEYOND OUR CONTROL, WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE.
THE CONTENT ON OUR WEBSITES IS PROVIDED FOR GENERAL INFORMATION ONLY. IT IS NOT INTENDED TO AMOUNT TO ADVICE ON WHICH YOU SHOULD RELY. YOU MUST OBTAIN PROFESSIONAL OR SPECIALIST ADVICE BEFORE TAKING, OR REFRAINING FROM, ANY ACTION ON THE BASIS OF THE CONTENT ON OUR WEBSITES. NO INFORMATION OR ADVICE OBTAINED BY YOU FROM US OR THROUGH THE SERVICES OR WEBSITES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OFFICERS, DIRECTORS,EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE TO ANY PERSON FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SALES, LOST GOODWILL, LOSS OF USE OR LOST CONTENT, IMPACT ON BUSINESS, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, BREACH OF STATUTORY DUTY, NEGLIGENCE OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES OR COULD HAVE FORESEEN SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY AND THAT OF OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, RELATING TO THE SERVICES, WILL BE LIMITED TO AN AMOUNT EQUAL TO THE LOWER OF (A) TWELVE MONTHS OF THE SUBSCRIPTION CHARGES FOR THE SERVICES TO WHICH THE CLAIM RELATES; OR (B) THE SUBSCRIPTION CHARGES PAID BY YOU, FOR THE SERVICES TO WHICH THE CLAIM RELATES PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY.
THE LIMITATIONS AND EXCLUSIONS ALSO APPLY IF THIS REMEDY DOES NOT FULLY COMPENSATE YOU FOR ANY LOSSES OR FAILS OF ITS ESSENTIAL PURPOSE.
Hiver may change this TOS from time to time. You can find the most current version of the TOS at http://www.hiverhq.com/terms. If we do this, we will indicate at the top of this page the date these terms were last revised. We will also use commercially reasonable efforts to notify you of any material changes to the TOS, either through the Service user interface, in an email notification to the email provided by you in connection with the Service, or through other reasonable means. Any such changes will become effective upon the earlier of (a) your use of the Site and/or Service with actual knowledge of the change, or (b) fourteen (14) days after they are posted. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new TOS, provided that disputes arising hereunder will be resolved in accordance with the TOS in place at the time the facts giving rise to the dispute occurred. Notwithstanding the generality of the foregoing, you understand and acknowledge that you are agreeing to arbitrate disputes arising hereunder (as described in further detail under the heading “Dispute Resolution By Binding Arbitration”),and that the terms of our Arbitration Agreement will not be modified without your express agreement.
|Member||Any person or entity that participates in the Hiver Referral Program. As soon as they participate in the Hiver Referral Program, a unique referral link is generated for them to be shared with others.|
|Referral||Any person or entity that clicks and registers on the unique referral link shared by the Member.|
|Qualified Referral||A Referral is considered Qualified when it becomes a QHM (Qualified Held Meeting). Once it reaches QHM status, you get paid!|
The Hiver team will award the member with a reward in the form of cash, PayPal account transfer, or in kind, if the following criteria are met:
|Paying Customer||Any Qualified Referral that moves up the sales cycle to sign the Hiver contract and become a Paying Customer of Hiver will be considered a Customer.|
|Unique Referral Link||Each member upon signing up to participate in the Hiver Referral Program will receive a shareable link that is unique to them. This link will be used to share with others and send Referrals to Hiver.|
|Reward||Upon receiving qualified referrals and/or achieving a referral milestone from a member, The Hiver team will award the member with a reward in the form of cash, PayPal account transfer, or in kind, if the following criteria are met:|
|Milestone||Milestones are defined as the member achieving 3, 5, and 10 Qualified Referral numbers send to Hiver. The milestone resets at 10 Qualified Referrals and can be achieved multiple times.|
|Member information Email ID & Name||A member has to provide, at the very least, their Full Name and a valid Email ID to participate in the Hiver Referral Program. An invalid Email ID will not be accepted. Failure to provide this information will be ground to withhold rewards to the member.|
Referrals: Only one person per company or organization or business will be considered as a qualified referral. The purpose of the Referral program is to help introduce Hiver to new businesses.
Intent: The authority to justify and judge the intent of the referral or lead will remain with the Hiver team. If the Hiver team deems the referral or lead not showing intent to buy and only having the call or signing up for the sake of signing up, the Hiver team can make the referral or lead to be unqualified.
No. of Referrals: There is no limitation on the number of Referrals that a Member can send to Hiver.
Rewards: A Member will be limited to receive only
Reward disbursement: Rewards are subjected to qualifying criteria mentioned by Hiver. A reward will be disbursed within 48 hours of Hiver qualifying the status of the Referral. Reward for a Paying Customer will be disbursed only after they sign the contract with Hiver.
Unique Referral Link: Only person, or company, or organisation, or business, coming to Hiver via this Unique Referral Link, shared by the member, will be considered as Referrals. Any other source of first visit to Hiver including, but not limited to, word of mouth, call, etc., which are non-traceable will not be considered as Referrals.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
Hiver leads the way in security
SOC 2 Type II Compliant
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