Skip to content
How is AI truly shaping customer support?
handling customer queries.
Scroll here to preview report
CX leaders weigh in on the top AI trends in support
Customers seek quick, frictionless solutions. Provide the right answer the first time, save their time, and deliver a smooth experience—whether through humans or AI—to build lasting trust, confidence, and stronger relationships.
Shep Hyken
Customer Service/CX Expert and New York Times Bestselling Author
AI can analyze data, deliver personalized solutions, and create engaging, efficient interactions. Tailor AI to your customers’ needs and expectations to make them feel understood while achieving impactful results.
Flavio Martins
Customer Service and Customer Experience Expert
Transparency builds trust. When using AI, explain its purpose and benefits to set expectations, avoid disappointment, and ensure customers feel cared for-not exploited.
Dan Gingiss
Customer Experience Keynote Speaker and Author
Social media offers fast learning but requires caution with sources. Training courses are reliable yet can quickly date with AI’s rapid growth. A balanced mix of both is the smartest approach.
James Dodkins
Director, Product Management – Pegasystems
Will AI replace or empower customer service agents?
Level of investments in AI
Tangible benefits of using AI in support
Ethical concerns around AI
Accuracy of AI in resolving customer issues
Future of AI in customer service
