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44% of support experts say that
AI is quite accurate at
handling customer queries.
To understand AI's impact on customer support, we've gone straight to the source:
the professionals who use AI to interact with customers on a daily basis.
expect AI to work
alongside humans
have seen the benefits of
AI in customer support
believe AI is quite accurate
in resolving queries
are concerned about AI's
autonomous decision-making
Human first or digital/AI makes it nice to discuss and debate, but keep in mind what customers really want: fast and frictionless answers to their questions and issues.
Customer Service/CX Expert and
New York Times Bestselling Author
There is potential in AI to analyze data and provide personalized solutions. The power of AI is to deliver engaging and efficient interactions that extend your capabilities.
Customer Service and Customer
Experience Expert
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
