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Meet Hiver, the simplest
shared inbox solution

Manage shared inboxes like support@ and info@ from Gmail. Create ownership for every email, collaborate faster internally, and keep teams productive with a shared inbox software like Hiver.

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Trusted by over 1700
companies across the world

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Join the 8000+ teams that manage shared inboxes
right from Gmail

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Manage shared inboxes across the organization

Resolve emails faster with better team collaboration

Help team members collaborate on email replies in real-time with Shared Drafts. Prevent duplicate responses with Collision Alerts.

Collaborate on responses
Team CollaborationTeam Collaboration

We use Hiver's shared drafts in our fulfillment process, which reduce the time taken and errors.

Joshua Fialkoff
Joshua FialkoffCOO at Specialty Box & Packaging Co.

Boost team performance and email responsiveness

Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into key performance metrics.

SLA alerts for prompt responses
SLA ManagementSLA Management

With Hiver, I can track my team's resolution time. We never miss our SLA of 24 hours.

David Pinto
David PintoBusiness Development, Kiwi.com

Automate your way to productivity

Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that need to be worked on priority.

Assign emails automatically
Auto-assign EmailsAuto-assign Emails

Recurring invoices are automatically assigned to someone, eliminating a lot of manual work!

Bartek Marczak
Bartek MarczakOperations Manager, BNI Alberta South

Everything you need in a helpdesk,
now in Google Workspace

With Hiver, your team can collaborate on customer
support emails right from Gmail. No more missed emails.
No more asking around for status.

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Say goodbye to the old way of managing shared inboxes

Is your entire team working from the same inbox? Is building accountability getting difficult? Are you losing visibility into your team’s workflows?

Not with Hiver.

Google
Groups
Collaborative
Inbox
Email task assignmentlistManual
Change email statuslistLimited
Email task visibilitylistLimited
Internal discussionslistlist
Preventing duplicate replieslistlist
Reportinglistlist
Customer satisfaction surveyslistlist
SLA & Business hourslistlist
Customer Contactslistlist
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Manual and automated
Full access
Customised views
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Frequently
Asked Questions

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What is a shared inbox?Drop Down

A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.

Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@.

Why use a shared inbox?Drop Down

Shared inboxes help various teams in companies centralize and streamline queries. It opens up opportunities for collaboration and information exchange since everyone has access to the same set of emails. Every member of a team who is part of a shared inbox can access the same set of emails.

How to use a shared inbox in your organization?Drop Down

Different teams can setup shared inboxes for managing email communication. For instance, support team can have a support@ mailbox, finance team can have a invoices@ mailbox, and likewise. Shared inboxes can be setup using Google Groups, Google Collaborative Inbox or a solution like Hiver.

Shared inboxes are great for delivering on-time customer service. Like the support@ email address helps bring all your incoming customer support emails in one place. These emails can then be assigned to specific customer support agents.

Agents who are a part of this support shared mailbox can respond to the customer emails. Depending on where the query lies along its resolution path, agents can add a status such as open/pending/closed to the email.

Features your
team will love

features
  • Email Delegation

    Delegate emails as tasks to your team, right from Gmail. Track them effortlessly.

  • Shared Drafts

    Collaborate on your email responses in real-time by sharing drafts with your teammates.

  • SLA and Business Hours

    Define Business Hours when your team services shared mailboxes, and track SLAs only during that time period.

  • Analytics

    Track all your key performance metrics. Identify areas of improvement and fix them.

  • Round-Robin Assignment

    Automatically assign emails to your team in a round-robin manner for faster responses.

  • Automations

    Automate mundane and repetitive tasks based on rules.

  • Email Notes

    Communicate with your team seamlessly, minus Cc/Bcc/forwards.

  • Customer Contacts New

    Know customers better. Get customer context to craft personalized responses.

  • Collision Alerts

    Get alerted when someone is responding to an email you’re seeing. Avoid duplicate and conflicting responses.

  • Email Tags

    Categorize customer emails and filter them based on type – using Email Tags.

  • Customer Surveys (CSAT)

    Measure customer satisfaction by sending a short survey at the end of emails.

  • Harvey - The AI Bot New

    Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Testimonials

Our customers ❤️ us for good reason

profile
Brennan Hicks
Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

profile
Pamela Brown
Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

profile
Tyler Winn
Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Best Usability
profile
Christian Sibayan
Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

profile
Nathan Strang
Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.

profile
Brennan Hicks
Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

profile
Pamela Brown
Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

profile
Tyler Winn
Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Best Usability
profile
Christian Sibayan
Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

profile
Nathan Strang
Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.

profile
Scott Gellatly
Verified user

Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.

profile
Jarrett Lau
Verified user

With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.

HelpDesk High Performer
profile
Sonia Cruz
Verified user

Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.

profile
Jędrzej Dąbrowski
Verified user

We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.

Shared Inbox Best Relationship
profile
David Pinto
Verified user

Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.

profile
Scott Gellatly
Verified user

Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.

profile
Jarrett Lau
Verified user

With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.

HelpDesk High Performer
profile
Sonia Cruz
Verified user

Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.

profile
Jędrzej Dąbrowski
Verified user

We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.

Shared Inbox Best Relationship
profile
David Pinto
Verified user

Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.

Join the 8000+ teams that are using Hiver to deliver a great customer experience

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