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With Hiver, every incoming email is accounted for. Assign incoming emails to team members in just two clicks from Gmail.
Assign emails in 2 clicks
What we instantly liked about Hiver was the ability to assign emails in our shared inbox.
Help team members collaborate on email replies in real-time with Shared Drafts. Prevent duplicate responses with Collision Alerts.
Collaborate on responses
We use Hiver's shared drafts in our fulfillment process, which reduce the time taken and errors.
Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into key performance metrics.
SLA alerts for prompt responses
With Hiver, I can track my team's resolution time. We never miss our SLA of 24 hours.
Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that need to be worked on priority.
Assign emails automatically
Recurring invoices are automatically assigned to someone, eliminating a lot of manual work!
Is your entire team working from the same inbox? Is building accountability getting
difficult? Are you losing visibility into your team’s workflows?
Not with Hiver.
| Google Groups | Collaborative Inbox | |
|---|---|---|
| Email task assignment |  | Manual |
| Change email status | | Limited |
| Email task visibility | | Limited |
| Internal discussions | | |
| Preventing duplicate replies | | |
| Reporting | | |
| Customer satisfaction surveys | | |
| SLA & Business hours | | |
| Customer Contacts | | |
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|---|
| Manual and automated |
| Full access |
| Customised views |
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A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.
Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@.
Shared inboxes help various teams in companies centralize and streamline queries. It opens up opportunities for collaboration and information exchange since everyone has access to the same set of emails. Every member of a team who is part of a shared inbox can access the same set of emails.
Different teams can setup shared inboxes for managing email communication. For instance, support team can have a support@ mailbox, finance team can have a invoices@ mailbox, and likewise. Shared inboxes can be setup using Google Groups, Google Collaborative Inbox or a solution like Hiver.
Shared inboxes are great for delivering on-time customer service. Like the support@ email address helps bring all your incoming customer support emails in one place. These emails can then be assigned to specific customer support agents.
Agents who are a part of this support shared mailbox can respond to the customer emails. Depending on where the query lies along its resolution path, agents can add a status such as open/pending/closed to the email.
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
