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Meet Hiver,
the simplest
shared inbox solution

Manage shared inboxes like [email protected] and [email protected] from Gmail icon . You can now create ownership for every email, collaborate faster internally, and keep teams productive with performance data.

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*No credit card required

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Trusted by over 1500
companies across the world

Meet our customers Arrow

Join the 8000+ teams that manage support inboxes
right from Gmail

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Manage shared inboxes across the organization

Resolve emails faster with better team collaboration

Help team members collaborate on email replies in real-time with Shared Drafts. Prevent duplicate responses with Collision Alerts. Hiver’s Notes helps your

Collaborate on responses
Hiver shared mailbox reviews Hiver shared mailbox reviews

We use Hiver's shared drafts in our fulfillment process, which reduce the time taken and errors.

Joshua Fialkoff
Joshua Fialkoff COO at Specialty Box & Packaging Co.

Boost team performance and email responsiveness

Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into how your team is doing on responding to and resolving

SLA alerts for prompt responses
Hiver shared mailbox reviews Hiver shared mailbox reviews

With Hiver, I can track my team's resolution time. We never miss our SLA of 24 hours.

David Pinto
David Pinto Business Development, Kiwi.com

Automate your way to productivity

Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that don’t need to be worked on

Assign emails automatically
Hiver shared mailbox reviews Hiver shared mailbox reviews

Recurring invoices are automatically assigned to someone, eliminating a lot of manual work!

Bartek Marczak
Bartek Marczak Operations Manager, BNI Alberta South

Everything you need in a helpdesk,
now in Google Workspace

With Hiver, your team can collaborate on customer
support emails right from Gmail. No more missed emails.
No more asking around for status.

Google Workspace Logo

Say goodbye to the old way of managing shared inboxes

Is your entire team working from the same inbox? Is building accountability getting difficult? Are you losing visibility into your team’s workflows?

Not with Hiver.

Google
Groups
Collaborative
Inbox
Email task assignment list Manual
Change email status list Limited
Email task visibility list Limited
Internal discussions list list
Preventing duplicate replies list list
Reporting list list
Customer satisfaction surveys list list
SLA & Business hours list list
Customer Contacts list list
Hiver logo
Manual and automated
Full access
Customised views
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Frequently
Asked Questions

FAQ image

What is a shared inbox?Drop Down

A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.

Shared inboxes usually have a generic email address - such as [email protected], [email protected], [email protected], [email protected], or [email protected]

Why use a shared inbox?Drop Down

Shared inboxes help various teams in companies centralize and streamline queries. It opens up opportunities for collaboration and information exchange since everyone has access to the same set of emails. Every member of a team who is part of a shared inbox can access the same set of emails.

How to use a shared inbox for customer service?Drop Down

Shared inboxes are great for delivering on-time customer service. The [email protected] email address helps bring all your incoming customer support emails in one place. These emails can then be assigned to specific customer support agents.

Agents who are a part of this support shared mailbox can respond to the customer emails. Depending on where the query lies along its resolution path, agents can add a status such as open/pending/closed to the email.

Features your
team will love

features
  • Email Delegation

    Delegate emails as tasks to your team, right from Gmail. Track them effortlessly.

  • Shared Drafts

    Collaborate on your email responses in real-time by sharing drafts with your teammates.

  • SLA and Business Hours

    Define Business Hours when your team services shared mailboxes, and track SLAs only during that time period.

  • Analytics

    Track all your key performance metrics. Identify areas of improvement and fix them.

  • Round-Robin Assignment

    Automatically assign emails to your team in a round-robin manner for faster responses.

  • Automations

    Automate mundane and repetitive tasks based on rules.

  • Email Notes

    Communicate with your team seamlessly, minus Cc/Bcc/forwards.

  • Customer Contacts New

    Know customers better. Get customer context to craft personalized responses.

  • Collision Alerts

    Get alerted when someone is responding to an email you’re seeing. Avoid duplicate and conflicting responses.

  • Email Tags

    Categorize customer emails and filter them based on type – using Email Tags.

  • Customer Surveys (CSAT)

    Measure customer satisfaction by sending a short survey at the end of emails.

  • Harvey - The AI Bot New

    Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Testimonials

Our customers ❤️ us for
good reason

profile
Brennan Hicks
Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

profile
Pamela Brown
Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

profile
Tyler Winn
Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Best Usability
profile
Michelle Reznick
Verified user

With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.

profile
Christian Sibayan
Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

profile
Nathan Strang
Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.

profile
Brennan Hicks
Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

profile
Pamela Brown
Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

profile
Tyler Winn
Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Best Usability
profile
Michelle Reznick
Verified user

With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.

profile
Christian Sibayan
Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

profile
Nathan Strang
Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.

profile
Scott Gellatly
Verified user

Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.

profile
Jarrett Lau
Verified user

With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.

HelpDesk High Performer
profile
Sonia Cruz
Verified user

Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.

profile
Jędrzej Dąbrowski
Verified user

We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.

Shared Inbox Best Relationship
profile
David Pinto
Verified user

Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.

profile
Scott Gellatly
Verified user

Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.

profile
Jarrett Lau
Verified user

With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.

HelpDesk High Performer
profile
Sonia Cruz
Verified user

Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.

profile
Jędrzej Dąbrowski
Verified user

We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.

Shared Inbox Best Relationship
profile
David Pinto
Verified user

Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.

Join the 8000+ teams that are using Hiver to deliver a great customer experience

* 7-day free trial | No credit card required
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