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With Hiver, every incoming email is accounted for. Assign incoming emails to team members in just two clicks from Gmail. Tracking the owner and status of emails is effortless as well. There is no way you’ll drop the ball on an email.
We wanted a solution that would ensure that all the incoming emails were assigned to the right person in the right team. We looked at many solutions but none of them were functional or robust enough. Hiver just fits the bill.
By far, the ability to tag someone and add a note to an email are our favorite features. They easily bring someone’s attention to an issue and allow coordination without confusing email threads.
Help team members collaborate on email replies in real-time with Shared Drafts. Prevent duplicate responses with Collision Alerts. Hiver’s Notes helps your teams have contextual internal discussions, without internal Cc’s or Reply-all’s.
Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into how your team is doing on responding to and resolving your customer and sales queries. Find out who’s doing it well, and who needs coaching to do better.
Hiver gives me high visibility into the team and how they’re doing. It makes it extremely easy to see the response to emails, and the first time to respond.
Hiver helped free up an employee's entire workday and actually got them to focus on more important tasks. I was effectively able to get back an employee into my team.
Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to
handle emails that don’t need to be worked on, such as acknowledgements. Help your team do more
of what’s important.
With the Hiver mobile app, you can now stay connected and productive whether you’re at your desk or on the road. The mobile app gives you all the features you need to access your shared inboxes and collaborate with your team on the go.
Hiver’s email templates are really wonderful. We use them in our fulfillment process, which saves us time and reduces the likelihood of error.
With Hiver, the customer service team at Vacasa has complete
visibility into who’s working on an email, and where it is on the resolution
response time by
Flexport went from sharing email subject lines in order to collaborate — to saving around 400 hours with simpler workflows — and resolving emails twice as fast.
New Hope Fertility Center broke out of the unfamiliar Google Groups interface. With Hiver, their team manages emails from the comfort of Gmail, and works 2X faster.
Is your entire team working from the same inbox? Is building accountability getting
difficult? Are you losing visibility into your team’s workflows?
Not with Hiver.
|Receive emails in a team inbox|
|Send emails from the shared inbox address|
|Visibility into email ownership|
|Give every email a status|
|Automate email assignment|
|Contextual internal discussions|
|Prevent duplicate replies|
|Track email metrics|
A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.
Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@.
Shared inboxes are typically used in teams where multiple users have a shared responsibility of managing a large volume of emails
A typical example of this would be customer support. Support teams worldwide, irrespective of the size of the company or industry vertical, usually receive a large volume of customer emails. An efficient method to manage these queries would be to use a shared inbox.
Shared inboxes are generally associated with branded group email addresses such as firstname.lastname@example.org, email@example.com, or firstname.lastname@example.org.
These addresses typically work as a centralized email inbox. Emails that arrive in this inbox can then be assigned to individual members of a team.
Shared inboxes help various teams in companies centralize and streamline queries. It opens up opportunities for collaboration and information exchange since everyone has access to the same set of emails. Every member of a team that manages shared inboxes can access the same set of emails.
Shared inboxes are great for delivering on-time customer service. The support@ email address helps bring all your incoming customer support emails in one place. These emails can then be assigned to specific customer support agents.
Agents who are a part of this support shared mailbox can respond to the customer emails. Depending on where the query lies along its resolution path, agents can add a status such as open/pending/closed to the email.
Yes. Most companies that use G Suite have Gmail shared inboxes such as support@, info@, or contact@ for managing queries from customers, vendors, job applicants, or anyone else outside the company.
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