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Request a DemoWith Hiver, every incoming email is accounted for. Assign incoming emails to team members in just two clicks from Gmail.
Assign emails in 2 clicksWhat we instantly liked about Hiver was the ability to assign emails in our shared inbox.
Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into key performance metrics.
SLA alerts for prompt responsesWith Hiver, I can track my team's resolution time. We never miss our SLA of 24 hours.
Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that need to be worked on priority.
Assign emails automaticallyRecurring invoices are automatically assigned to someone, eliminating a lot of manual work!
Is your entire team working from the same inbox? Is building accountability getting
difficult? Are you losing visibility into your team’s workflows?
Not with Hiver.
Google Groups | Collaborative Inbox | |
---|---|---|
Email task assignment | Manual | |
Change email status | Limited | |
Email task visibility | Limited | |
Internal discussions | ||
Preventing duplicate replies | ||
Reporting | ||
Customer satisfaction surveys | ||
SLA & Business hours | ||
Customer Contacts |
Manual and automated |
Full access |
Customised views |
A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.
Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@.
Shared inboxes help various teams in companies centralize and streamline queries. It opens up opportunities for collaboration and information exchange since everyone has access to the same set of emails. Every member of a team who is part of a shared inbox can access the same set of emails.
Different teams can setup shared inboxes for managing email communication. For instance, support team can have a support@ mailbox, finance team can have a invoices@ mailbox, and likewise. Shared inboxes can be setup using Google Groups, Google Collaborative Inbox or a solution like Hiver.
Shared inboxes are great for delivering on-time customer service. Like the support@ email address helps bring all your incoming customer support emails in one place. These emails can then be assigned to specific customer support agents.
Agents who are a part of this support shared mailbox can respond to the customer emails. Depending on where the query lies along its resolution path, agents can add a status such as open/pending/closed to the email.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.