Make shared inboxes work for teams

Manage support@ and sales@ inboxes right from Gmail.

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Hiver: The new and better way to use Shared Inboxes

Use your Gmail to efficiently access, delegate and
track Shared Inbox emails

Never let emails go unanswered

Delegate emails to your team in 2 clicks from the Gmail sidebar. Tracking their status is effortless too — no asking around.

Everyone on your team knows who is working on what. Keeping an eye on your team’s workflow is a breeze.

Read more about Delegation

Declutter your inbox

Eliminate CCs, BCCs, and Forwards. Use Email Notes to communicate with your team. Say goodbye to inbox clutter.

Read more about Email Notes

Loved by customers across 30+ countries

No more duplication of efforts

Work together on email responses by sharing Drafts with your team in real time. Have people review emails without any back and forth.

Never send duplicate responses again. You get alerted when someone is replying to an email you’re seeing.

Read more about Collision Alerts

Don’t waste time on repetitive tasks

Automate mundane tasks using easy-to-set-up rules — assign
emails to a specific user, do round robin assignment, and more.

Read more about Automations

Boost email responsiveness with analytics

Regardless of how well your team manages emails, there is always room for improvement — identifying bottlenecks is the key here.

Get deep insights into how your team is doing on responding to and resolving your customer and sales queries.

Find out who’s doing it well, and who needs coaching to do better.

Read more about Analytics Dashboard

The Ultimate Guide To Shared Inboxes

CASE STUDY

Vacasa handles support tickets
80% faster with Hiver

Great software without changing systems.

We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.