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With Hiver, every incoming email is accounted for. Assign incoming emails to team members in just two clicks from Gmail. Tracking the owner and status of emails is effortless as well. There is no way you’ll drop the ball on an email.
We wanted a solution that would ensure that all the incoming emails were assigned to the right person in the right team. We looked at many solutions but none of them were functional or robust enough. Hiver just fits the bill.
By far, the ability to tag someone and add a note to an email are our favorite features. They easily bring someone’s attention to an issue and allow coordination without confusing email threads.
Help team members collaborate on email replies in real-time with Shared Drafts. Prevent duplicate responses with Collision Alerts. Hiver’s Notes helps your teams have contextual internal discussions, without internal Cc’s or Reply-all’s.
Create SLA rules to ensure your team never drops the ball on an email. With Analytics, you get deep insights into how your team is doing on responding to and resolving your customer and sales queries. Find out who’s doing it well, and who needs coaching to do better.
Hiver gives me high visibility into the team and how they’re doing. It makes it extremely easy to see the response to emails, and the first time to respond.
Hiver helped free up an employee's entire workday and actually got them to focus on more important tasks. I was effectively able to get back an employee into my team.
Automate emails to be assigned based on conditions, or in a round-robin manner. Set up rules to handle emails that don’t need to be worked on, such as acknowledgements. Help your team do more
of what’s important.
With Hiver, the customer service team at Vacasa has complete visibility into who’s working on an email, and where it is on the resolution
response time by
Flexport went from sharing email subject lines in order to collaborate — to saving around 400 hours with simpler workflows — and resolving emails twice as fast.
New Hope Fertility Center broke out of the unfamiliar Google Groups interface. With Hiver, their team manages emails from the comfort of Gmail, and works 2X faster.
Is your entire team working from the same inbox? Is building accountability getting difficult? Are you losing visibility into your team’s workflows?
Not with Hiver.
|Receive emails in a team inbox|
|Send emails from the shared inbox address|
|Visibility into email ownership|
|Give every email a status|
|Automate email assignment|
|Contextual internal discussions|
|Prevent duplicate replies|
|Track email metrics|
WS Display shares how Hiver helps them deliver outstanding customer service
How to manage shared inboxes seamlessly from Gmail
Everything you need to know about shared inboxes
How Oxford Business Group delivers 2X faster customer support with Hiver