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Boost self-service with a modern Customer Portal
Deploy a beautifully simple yet powerful customer portal where your customers can raise, manage, and track their support requests in real-time.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Built for clear, effortless self-service
Explore why customers love Hiver
50% faster first-response times
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
Revenue Operations Manager
40% boost in response speed
We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
25% faster email responses
We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better. We’re now responding 25% faster than earlier.
Brennan Hicks
People Operations Project Manager
130+ hours saved monthly
Support and engineering were trying to help customers, but context kept getting lost without a shared system. We were spending more time coordinating than actually resolving issues
Lemi Orhan Ergin
Co-founder & Technical Lead
20% faster response times
Hiver’s AI Copilot is helping our team respond faster without sacrificing tone or quality. It’s a great starting point that we can build on as we scale.
Dana Madlem
CEO
Plus everything else a support team needs
Frequently Asked
Questions
Can customers track tickets and updates through a self-service portal?
Yes. Customers can raise requests, view ticket status, and track updates in real time through the portal. They get full visibility without sending follow-up emails.
Does the portal reduce inbound support volume and repetitive requests?
Yes. Customers can find answers through connected knowledge sources before raising a request. This reduces repetitive questions and helps teams focus on more complex issues.
Can we customize the portal to match our brand and workflows?
Yes. You can customize the portal with your logo, branding, and structured request forms. This ensures requests come in with the right context and follow your support workflows.
Does the portal integrate with our knowledge base and ticketing system?
Yes. The portal connects directly to your knowledge base and ticketing setup. Requests raised through the portal are tracked as structured conversations inside your support syste
What security controls are available for customer portals?
Access to the portal is secure and permission-based, ensuring customers can only view their own tickets and updates. Authentication and controlled visibility help protect sensitive information.
How does Hiver ensure the privacy and security of customer service communications?
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA and CCPA compliant with leading security policies and frameworks including SAS70 level II, SSAE 16, and SOC framework. All of these make Hiver the safest customer service ticketing software.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
Elevate your self-service strategy with Hiver
Unlimited users on Free plan ✦ No credit card needed
