Self-serve for your customers.
Clean intake for your team.
Set up a branded portal where customers raise, track, and follow up
on their own tickets.
Make every customer feel like a VIP. Because they are.
No more email volleyball
Customers log in, submit a request, attach what they need, and watch the status update in real time. They see updates the moment your team leaves a public note, changes status, or asks for more info.
On brand. On your terms. In any language.
Your colors, your fonts, your domain, your tone. Customize the request form with the fields that matter, like short text, dropdowns, file uploads, and date pickers. Serve every customer in their language: English, Spanish, French, Japanese, and 50+ more.
Helpful AI, right where you need it.
Customers see relevant help articles as they describe their issue before hitting Submit. Fewer tickets, more time for your team.
Omnichannel queue
Portal tickets, emails, chats, Slack threads, they all land in the same workspace, with the same SLAs and routing rules. Customers can email, call your team, or start a live chat. Your team? They work from a single queue, with full channel history.
The difference between a portal customers tolerate
and a portal customers actually use
Turn conversations into tickets.
A customer emailed in but you’d rather they tracked it in the portal? One click turns any email thread into a portal ticket visible to the customer.
Email notifications, done right.
Every reply, status update, and resolution lands in the customer’s inbox the moment it happens. No portal to check, no ticket number to chase.
Share access team-wide.
Customers share tickets with teammates so everyone on their side stays in the loop. No more forwarding tickets between five colleagues.
Frequently Asked
Questions
1. Can customers track tickets and updates through a self-service portal?
Yes. Customers can raise requests, view ticket status, and track updates in real time through the portal. They get full visibility without sending follow-up emails.
2. Does the portal reduce inbound support volume and repetitive requests?
Yes. Customers can find answers through connected knowledge sources before raising a request. This reduces repetitive questions and helps teams focus on more complex issues.
3. Can we customize the portal to match our brand and workflows?
Yes. You can customize the portal with your logo, branding, and structured request forms. This ensures requests come in with the right context and follow your support workflows.
4. Does the portal integrate with our knowledge base and ticketing system?
Yes. The portal connects directly to your knowledge base and ticketing setup. Requests raised through the portal are tracked as structured conversations inside your support syste
5. What security controls are available for customer portals?
Access to the portal is secure and permission-based, ensuring customers can only view their own tickets and updates. Authentication and controlled visibility help protect sensitive information.
6. How does Hiver ensure the privacy and security of customer service communications?
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA and CCPA compliant with leading security policies and frameworks including SAS70 level II, SSAE 16, and SOC framework. All of these make Hiver the safest customer service ticketing software.
7. How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
8. Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
9. What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
10. Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
