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Hiver’s AI-first customer service software, at your service
Easily manage support interactions across channels from your Gmail or Outlook inbox to deliver frictionless customer experiences.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ teams globally
Legacy helpdesks slowing you down?
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Support across channels
Manage support across email, voice, chat, and WhatsApp right from your inbox. No complex UI or new tools needed.
Humanize your support
Turn every customer query in your inbox into a friendly, personalized conversation, without making it a ticket number.
Do more with AI
Put customer service on autopilot without losing the human touch. Deflect repetitive questions with AI and deliver 5-star service at scale.
Transform your customer service with Hiver
Support customers anytime, anywhere
Unify customer queries within your inbox from email, chat, voice, portal, and WhatsApp. Easily track their status and use tags to categorize them. Offer instant support with AI Chatbots and a Knowledge Base—freeing up your team’s time.
Intuitive ticketing built for collaboration
Enable seamless collaboration between customer-facing and back-end teams using internal notes and @mentions. No more forwards, CCs, and switching between multiple tools. Respond faster with access to past conversations from a single view.
Smarter customer service with Hiver AI
Do more with less—every day, with Hiver’s AI Copilot. Automatically compose and refine replies, detect customer sentiment, summarize long conversations for seamless handovers, and categorize messages for smarter routing.
Automate the grunt work
Reduce your agents’ cognitive load by using no-code rules to triage and route queries based on agent skills, availability, and third-party data.
Connect with 100+ apps like Jira, Salesforce, ClickUp, and Slack to automate tasks, enable collaboration during escalations and eliminate data silos.
Personalize customer interactions
Customize every conversation by leveraging your customers’ usage, preference, subscription, and configuration data documented in Custom Fields, Notes, and Contact modules. Help your agents build authentic relationships to boost brand loyalty.
Make decisions with data-driven insights
Customize reports and dashboards to share key insights with your team. Track key metrics like response time, customer feedback, and resolution time to monitor team performance. Identify trends early to prevent escalations.
The complete customer service platform
Approvals
Speed up resolutions using approval workflows on customer and employee requests.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Explore why businesses love Hiver
Frequently Asked
Questions
How does Hiver enhance team collaboration in customer support?
Hiver makes collaboration seamless by allowing teams to manage shared emails, automate routine tasks, and use internal notes and @mentions for context-rich communication—all within their Gmail or Outlook inbox. This ensures every customer query is tracked and answered without needing CCs or forwards.
Can Hiver handle multi-channel customer support?
Yes. Hiver lets you manage email, live chat, WhatsApp, and voice support directly from your inbox, making it a unified, multi-channel helpdesk solution without switching tools.
What are Hiver’s key features for improving customer support efficiency?
Hiver combines collaboration, automation, multi-channel support, reporting, and integrations with tools like Slack, WhatsApp, and Salesforce. These features help teams reduce response times, streamline workflows, and scale support without complexity.
How does Hiver help drive customer satisfaction?
With its intuitive interface, smart automation, SLA tracking, and robust analytics, Hiver enables timely and personalized support. It keeps teams aligned, minimizes delays, and helps deliver consistently high-quality service.
What cost savings does Hiver offer?
Hiver offers up to 50% cost savings compared to traditional helpdesks. Its flexible pricing, no hidden fees, and minimal training requirements make it a cost-effective solution without compromising on essential features. Plus, all plans have built-in AI.
What’s the role of a knowledge base in a SaaS helpdesk?
A knowledge base empowers customers to find answers, reducing support ticket volume and enabling faster resolution. It’s key to delivering scalable, self-serve support and improving customer satisfaction.
How does SaaS helpdesk software improve customer support?
A SaaS helpdesk streamlines communication, organizes tickets efficiently, supports 24/7 self-service, and delivers personalized experiences. Built-in analytics help monitor performance and continuously improve service quality.
How should businesses choose the right SaaS helpdesk?
Evaluate your scale, support needs, budget, and must-have features like automation, integrations, and multi-channel support. The ideal solution should align with your workflows and enhance team productivity and customer experience.
How does live chat improve a SaaS helpdesk experience?
Live chat enables real-time support, reduces resolution times, and enhances customer engagement. It adds a personal touch to support, helping build trust and satisfaction quickly.
Ace customer service with Hiver
Supercharge your inbox with Hiver—streamline workflows and get more done, faster.
Unlimited users on Free plan ✦ No credit card needed
