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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Assign conversations accurately based on Salesforce CRM data and save the time and effort spent in manual email delegation. Auto-assign conversations to the right agent using Salesforce data inside Gmail.
*No credit card required
Salesforce is a leading cloud-based CRM platform used by support, sales, marketing, and IT teams worldwide. With features such as contact management, workflow creation, task management, customer engagement tools, analytics and more, it helps businesses to connect better with customers and potential customers.
Hiver’s Salesforce integration lets you auto-assign conversations accurately from a particular customer to the right agent based on the Salesforce customer data. It ensures that supervisors don’t need to intervene time and again to re-delegate any incorrectly assigned email.
You can easily enable the Hiver-Salesforce integration in a few steps. All you need to get started is a registered Salesforce account.
You can log into Salesforce from inside Hiver using your credentials and set up automation rules to enable your CRM data-based email assignment.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.