Delight Customers.
Drive Revenue.

Helpdesks can be overwhelming. Deliver multi-channel customer support from the comfort of Gmail. Setup in minutes.

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Loved by customer service teams around the world

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Be where your customers are

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Build strong customer relationships.
Without breaking a sweat.

Manage all support channels
from the Gmail left panel

Manage multiple channels such as email, live chat, phone, and more from the comfort of your Gmail inbox. Since the interface is familiar, your teams can get started without any training.

    Manage all customer support channels from the Gmail left panelManage all customer support channels from the Gmail left panel
    Drive ownership through easy work delegationDrive ownership through easy work delegation

    Drive ownership
    through easy work delegation

    Assign customer queries to support agents in a few clicks. Get a 360-degree view of who is working on what, and the status of each query.

      Use Automations to help
      your team focus on what truly matters

      Automate routine tasks so that your team's bandwidth isn't wasted in grunt work. For instance, all customer queries that contain the word “urgent” can be assigned to Bob.

        Use Automations to help your team focus on what truly mattersUse Automations to help your team focus on what truly matters
        Leverage extensive analytics to improve customer satisfactionLeverage extensive analytics to improve customer satisfaction

        Leverage extensive
        analytics to improve customer satisfaction

        Track customer service metrics such as first response time and average resolution time. Access various in-built reports with ease. Create your own report - in a few clicks - to measure metrics that matter to you.

          Hiver + Google Workspace
          is all you need to improve
          customer satisfaction

          Do everything a help desk can do, from inside Gmail.
          Minus the complexities.

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          80% improvement in efficiency

          100% SLA success rate

          250% hours saved every month

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          Guide

          10 reasons why Hiver is the perfect
          customer support platform for your team.

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          Hiver vs Zendesk

          Zendesk users pay more for less features. Hiver is value for money.

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          Hiver vs Front

          Front users have to toggle between multiple tabs. Do everything from Gmail with Hiver.

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          Hiver vs Freshdesk

          Hiver integrates seamlessly within Gmail. Freshdesk doesn’t.

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          Hiver vs Help Scout

          Team collaboration in Help Scout is frustrating. Hiver makes it a breeze.

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          Your help desk software is slowing down your team.

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