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Helpdesks can be overwhelming. Deliver multi-channel customer support from the comfort of Gmail. Setup in minutes.
Manage multiple channels such as email, live chat, phone, and more from the comfort of your Gmail inbox. Since the interface is familiar, your teams can get started without any training.
Assign customer queries to support agents in a few clicks. Get a 360-degree view of who is working on what, and the status of each query.
Automate routine tasks so that your team's bandwidth isn't wasted in grunt work. For instance, all customer queries that contain the word “urgent” can be assigned to Bob.
Track customer service metrics such as first response time and average resolution time. Access various in-built reports with ease. Create your own report - in a few clicks - to measure metrics that matter to you.
Front users have to toggle between multiple tabs. Do everything from Gmail with Hiver.
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With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate help desk wasn't appealing. We've always focused on responding to queries quickly and accurately, and with Hiver, we've gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel and does away with the complexities of a ticketing system.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
