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The modern AI customer service software
Support customers across channels and deploy AI agents that handle all the gruntwork–right from ticket pre-work to autonomous resolutions and everything in between.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+
Support, Finance & IT teams
Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.
Wes Gibson
Revenue Operations Manager
With Hiver, I have much better visibility into where an issue is on the resolution path. Trying to achieve this level of team coordination without Hiver would take 50-100% more time.
Nathan Strang
Ocean Freight Operations Manager
We looked at Zendesk and the issue was their lack of support. They weren’t very responsive. We found Hiver’s support to be very responsive and very proactive.
John Torres
Director of Customer Communication
Hiver has completely transformed our workflow. The ability to collaborate and track progress in real-time has eliminated delays and made our team much more efficient.
Jill Tarnoff
Sr. AP Specialist at Ping Identity
With Hiver, the team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Sławomir Piotrowski
Head of Data Processing
Hiver is miles ahead of other legacy customer service software. Here’s why.
Use AI to 10x your support, not your team
Legacy platforms claim they’re AI-native, they’re not. Here’s why.
Built for complex B2B support scenarios
Use AI to triage, resolve, assist, and perform QA.
AI keeps all your support documentation updated
Go live in less than a day
AI built-in across plans. No addons and credit pricing
Built for high-volume B2C transactional support
Limited to L1 deflection and chatbots
Manual documentation. No AI to keep help docs fresh
Weeks of training and overhead
AI Pricing is usage-based, flat fee, or credit-based.
Explore why customers love Hiver
50% faster first-response times
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
Revenue Operations Manager
40% boost in response speed
We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
25% faster email responses
We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better. We’re now responding 25% faster than earlier.
Brennan Hicks
People Operations Project Manager
130+ hours saved monthly
Support and engineering were trying to help customers, but context kept getting lost without a shared system. We were spending more time coordinating than actually resolving issues.
Lemi Orhan Ergin
Co-founder & Technical Lead
20% faster response times
Hiver’s AI Copilot is helping our team respond faster without sacrificing tone or quality. It’s a great starting point that we can build on as we scale.
Dana Madlem
CEO
The complete customer service platform
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Frequently Asked
Questions
What’s included in Hiver’s customer service software platform?
Hiver is a customer service software that can seamlessly integrate with other tools, enabling customer service teams to manage, track, collaborate and respond to customer queries seamlessly, unlike traditional systems that may lack real-time collaboration and integration.
Can we migrate from Zendesk, Freshdesk, or other help desks easily?
Hiver being an email management software for customer service has collaboration features such as shared drafts, internal notes, and @mentions that foster teamwork and transparency, ensuring every team member can collaborate on customer emails without leaving their inbox.
Does Hiver software support multiple teams and departments?
Yes. Hiver supports multiple teams across support, success, sales, and ops. Each team can have shared inboxes, role-based access, and customized workflows while still maintaining shared visibility and context.
How does Hiver improve SLA tracking and resolution speed?
Hiver tracks SLA timers in real time and triggers alerts, escalations, or reassignments when deadlines are at risk. Automations, rules, and AI help reduce manual work so teams meet SLAs more consistently and resolve requests faster.
What pricing plans are available for customer service teams?
Hiver offers tiered plans that scale from small teams to enterprise needs, including Free, Growth, and Elite plans with advanced automations and analytics. Features and seats increase with plan level, and you can compare plans on the pricing page.
How does Hiver ensure the privacy and security of customer service communications?
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA and CCPA compliant with leading security policies and frameworks including SAS70 level II, SSAE 16, and SOC framework. All of these make Hiver the safest customer service ticketing software.
Does Hiver provide analytics and reporting tools for customer service performance tracking?
Yes, Hiver provides analytics to track and measure key customer service metrics such as response time, response rate, and resolution time. Moreover, you can create custom reports and dynamic dashboards to track your team and business performance.
Can Hiver's customer service software be scaled for businesses of all sizes?
Since Hiver works on top of your email platform, it is easily scalable and flexible, making it suitable for businesses of all sizes, from small startups to large enterprises.
What support options does Hiver offer to its customer service solution users?
Hiver as a customer service software helps customer service teams to provide multi-channel support through a dedicated help centre, 24×7 live chat, voice, WhatsApp, and email, ensuring that users can get help whenever they need it.
Why is customer service so important?
Customer service is critical because it helps in keeping customers happy and loyal, which is imperative for business growth. Hiver turns your inbox into a multi-channel help desk allowing you to respond to customer queries more quickly and effectively, improving the customer experience and loyalty.
Make customer service easy with Hiver
Unlimited users on Free plan ✦ No credit card needed
