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Hiver is a customer service software that can seamlessly integrate with other tools, enabling customer service teams to manage, track, collaborate and respond to customer queries seamlessly, unlike traditional systems that may lack real-time collaboration and integration.

Hiver being an email management software for customer service has collaboration features such as shared drafts, internal notes, and @mentions that foster teamwork and transparency, ensuring every team member can collaborate on customer emails without leaving their inbox.

Absolutely. Hiver provides rule-based automations that automate mundane and repetitive tasks such as auto-assigning emails to agents. Moreover, it has several collaboration features such as shared drafts, notes,and @mentions that significantly reduce response times and fast-track query resolution.

Hiver as a customer service management software efficiently handles a high volume of emails by turning them into actionable tasks with assigned owners. Its features like shared inboxes, labels, views, and tags help teams organize and track emails with clear visibility into the status of the email requests.

Customer service software is a tool that helps businesses manage, organize, and respond to customer service requests efficiently. Hiver is an email-based multi-channel help desk that helps you streamline email management and strengthen team collaboration to enhance CX, driving retention and loyalty.

Yes, Hiver provides analytics to track and measure key customer service metrics such as response time, response rate, and resolution time. Moreover, you can create custom reports and dynamic dashboards to track your team and business performance.

Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA and CCPA compliant with leading security policies and frameworks including SAS70 level II, SSAE 16, and SOC framework. All of these make Hiver the safest customer service ticketing software.

Since Hiver works on top of your email platform, it is easily scalable and flexible, making it suitable for businesses of all sizes, from small startups to large enterprises.

Hiver as a customer service software helps customer service teams to provide multi-channel support through a dedicated help centre, 24x7 live chat, voice, WhatsApp, and email, ensuring that users can get help whenever they need it.

Customer service is critical because it helps in keeping customers happy and loyal, which is imperative for business growth. Hiver turns your inbox into a multi-channel help desk allowing you to respond to customer queries more quickly and effectively, improving the customer experience and loyalty.