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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
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Deliver
personalized service,
with ease

Hiver helps you bring all communication channels, apps and data into one
easy to use AI powered platform. Built for Support, Finance and IT teams.

100% free forever, with unlimited users.

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Customer service, Finance & IT teams across 2,000+ companies use Hiver

Built for modern
customer service teams

icon Omnichannel Shared Inbox

Consolidate customer communication over email, live chat, WhatsApp, voice, and more into a single inbox.

icon Live Chat with AI

Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.

icon Customer Portal

Enable a self-serve experience for your customers to submit issues and track their resolution.

icon Knowledge Base

Set up a help center to empower your customers to find answers on their own.

icon Ticketing

Resolve complex, nested issues requiring multiple teams.

icon AI Copilot

Use the power of AI to draft responses, get suggestions, and uncover insights to resolve complex issues faster.

icon Automations

Automate repetitive and grunt work through powerful rule-based automations.

icon Integrations

Bring all your customer context from multiple systems into Hiver. Seamlessly connect with more than 100+ apps easily.

icon Analytics

Track all your key metrics with rich visual reports and help your team.

Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.

Simplify team work
to deliver world-class support

Collaborate smoothly both within and outside of your team

Work together behind the scenes to delight customers, employees, and vendors. Have internal discussions on queries without sending more emails or cluttering inboxes.

Automate the mundane and focus on what matters

Use the power of AI to summarize conversations and get template suggestions. Leverage automation to get rid of repetitive tasks and improve team productivity.

Get insights on the quality of support and team performance

Track key support metrics to improve customer satisfaction. Access reports on team productivity and workload volume to optimize performance

Bring all your work to your inbox.

Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more. Turn your inbox into one holistic platform to manage tasks, projects, and multiple customer support channels.

Drive measurable impact with Hiver

  • Jędrzej Dąbrowski

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    Jędrzej Dąbrowski

    Junior Product Manager at Travelist
  • Fin Brown

    Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.

    Fin Brown

    Project Manager, Get It Made
  • Christian Sibayan

    Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

    Christian Sibayan

    Manager - Field Operations and Systems, Oxford Business Group
  • David Pinto

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    David Pinto

    Business Development, Kiwi.com
  • Luke Thompson

    Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!

    Luke Thompson

    Co-owner, Visiting Angels - Wisconsin
  • Luke Thompson

    With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.

    Nathan Strang

    Ocean Freight Operations Manager, Flexport
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