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No need to toggle between multiple applications
No complexities of a ticketing system
Never miss a customer query
Respond to customers faster

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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Never miss a travel inquiry
or customer request

Assign, track, and collaborate on queries from customers, vendors, and partners with Hiver.

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See how Hiver works

Use your inbox to provide a seamless
experience for all your stakeholders

Travelers

Respond to commonly asked inquiries from travelers effectively using pre-written Templates
Access traveler profiles and conversation history to offer personalized service, like recognizing repeat customers or addressing preferences

Assign, track, and collaborate on inquiries from various channels like phone, WhatsApp, email and live chat seamlessly in your inbox
Automate routine tasks, such as sending booking confirmations or requesting guest feedback after check-out

Use an activity panel for each customer request and track progress till closure
Use notes and @mentions to collaborate with tour operations team to send high quality responses

Efficiently handle booking, flight, and transportation inquiries with Hiver's centralized inbox and automation
Hiver's Analytics empowers Airlines to take informed decisions to improve passenger experience

Improve customer loyalty and
drive repeat business with Hiver.

We are now responsible for a lot more than we thought we could. I have visibility on the volume of emails, the types of issues that we’re getting. I can now ensure that the operational tasks are accomplished in a timely manner. Hiver helps my team grow faster.

David PintoBusiness Development, Kiwi.com

Reduce
First Response Time by60%

Reduce
Avg. Resolution Time by80%

Monthly
Work-hours Saved300+

Communicate With Travelers On Their Preferred Channel

Connect with your guests/travelers on email, phone, live chat, and WhatsApp, all within your inbox
Turn inquiries into actionable tasks. Delegate them amongst your team to ensure every interaction is personalized
Track the status of all requests across channels and gain full insight into your team’s workload

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Collaborate With Hotel Owners, Agents And Teams

Use Notes in Hiver to collaborate on deals and inquiries by @Mentioning colleagues/supervisors for clarifications and approvals
Coordinate with vendors directly within your inbox on timely replenishment of amenities, food, and beverages
Manage special requests by fostering real-time cross-functional collaboration across various teams - kitchen, lodging, reception, and more

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Embrace Automation To Improve Team Productivity

Route incoming queries to the right person, without manual intervention. For example, auto-assign queries with phrases like 'request a discount' to John in Sales
Create and share templates with your team to fastrack responses to common traveler queries like check-in/check-out times, amenities and more
Auto-tag emails to sort and categorize traveler communications based on their nature, be it room upgrade requests, event bookings, or feedback

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Use Analytics To Improve Traveler Experience

Forecast trends and streamline operations with Hiver’s robust analytics. Track key metrics such as first response time, average resolution time, and more
Gauge workload, evaluate and improve team performance through consolidated data dashboards
View comprehensive reports on service level agreement (SLA) adherence. Be instantly alerted if a high-priority guest request or complaint isn't addressed promptly

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