The Best Help Desk Software for Schools and Universities

Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

No credit card required

Be it K-12 Schools, colleges, universities, or other educational institutes, use Hiver to support your students, staff, and campus community, all without leaving Gmail.

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Loved by brands the world over

Help desk management
made simple

Streamline
incoming emails

Turn emails into actionable tasks and delegate them to your team members with just 2 clicks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.

Delegate emails with ease

Make internal team collaboration easier

Use notes to collaborate with your team to respond to inquiries or solve issues your staff and students may be facing without relying on email forwards, Ccs or external collaboration tools. @mention teammates to notify them and have them respond to issues faster.

Have contextual discussions

Respond faster with
email templates

Administrative and IT teams in educational institutes usually spend a lot of time answering repetitive queries. Create email templates and use them right from the Gmail compose window for lightning-fast replies.

Send emails faster

Put an end to missed emails

Create SLA (Service Level Agreement) rules to ensure you never miss responding to an email. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. This SLA violation is also seen in the email activity feed.

Deliver better customer service

Save time with
automations

Set up intelligent automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.

Stay on top of all
email activity

Stay on top of all email activity with Hiver's activity timeline and ensure a high degree of accountability.

Make your team
more efficient

Hiver allows you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and streamline your processes.

Explore all features

We used to receive complaints from sponsors, faculty members, administrators, and others, asking why employees (who were on leave) don't respond to emails. Ever since we started using Hiver, I rarely get any complaints.

Matt SmithAssociate Director, OSP at Boise State University