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Turn emails into actionable tasks and delegate them to your team members with just 2 clicks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.Delegate emails with ease
Use notes to collaborate with your team to respond to inquiries or solve issues your staff and students may be facing without relying on email forwards, Ccs or external collaboration tools. @mention teammates to notify them and have them respond to issues faster.Have contextual discussions
Administrative and IT teams in educational institutes usually spend a lot of time answering repetitive queries. Create email templates and use them right from the Gmail compose window for lightning-fast replies.Send emails faster
Create SLA (Service Level Agreement) rules to ensure you never miss responding to an email. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. This SLA violation is also seen in the email activity feed.Deliver better customer service
Set up intelligent automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.
Stay on top of all email activity with Hiver's activity timeline and ensure a high degree of accountability.
Hiver allows you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and streamline your processes.
We used to receive complaints from sponsors, faculty members, administrators, and others, asking why employees (who were on leave) don't respond to emails. Ever since we started using Hiver, I rarely get any complaints.Matt Smith Associate Director, OSP at Boise State University
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