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How are customer needs changing today? What are their expectations from customer support teams?
Hiver surveyed 1200+ consumers in the US to arrive at detailed insights on their preferences, likes and dislikes.
Delivering great customer support is critical for long-term business growth. Yet, consumers are made to wait for long hours for a resolution, transferred between multiple agents, or offered extremely vague answers.
Doing this has a critical business implication - your customers leave.
This report sheds light on the latest customer pain points and how you can overcome them.
