Customer Service

In my experience, I’ve worked closely with a lot of support teams, many already using AI-powered tools and chatbots. But despite all that tech, I

Has this ever happened to you?  You are shopping and ready to check out, but your discount code doesn’t work. Before you could start searching

Many teams searching for ServiceNow pricing quickly notice how difficult it is to get a clear number.  ServiceNow does not publish standard pricing, uses a

Zendesk often looks like a great deal at first glance. You see the $19 plan and think, affordable, right?  However, once you start adding must-have

Imagine this: You’re about to pitch to a client, but can’t log in to your account. The meeting starts in 15 minutes. You reach out

Let’s talk chatbots. I’m sure we’ve all faced the occasional “I’m sorry, I cannot seem to process this further. Please wait till one of our

Your customers don’t remember every feature you launch. They remember how you make them feel. A quick reply to a support ticket. A personalized email

How do you really measure the quality of your customer service? Is it based on customer feedback? Retention rates? Or the new customers you gained

A day in the finance team is often consumed by manual, repetitive work that leaves little space for strategic thinking. As businesses scale, these traditional

Every company says they deliver great customer service. Phrases like “customer-first” or “we go above and beyond” are peppered across websites, sales decks, and social

When most people think of AI in healthcare, they picture robots scanning X-rays or algorithms predicting diseases. Those headlines grab attention, but they’re just one

Vision Helpdesk looks feature-rich at first, but cracks appear in daily use. The interface is cluttered and hard to navigate, so new agents struggle to

Everyone expects a great customer service experience, but few can say what that really means. It has become so fundamental that businesses often take it

Customer expectations from brands and logistics providers have evolved to the point where timely updates, on-time delivery, and a seamless experience are now standard.  Most

I used a chatbot recently to reach out to a support team. I had to get my account ownership changed, and that was the only

If you’ve used TeamSupport, you’ve probably felt the frustration. The interface feels outdated and clunky, making even simple tasks take longer than they should. Routing

It’s easy to think your customer service is “going well” just because tickets are being solved. But solving them isn’t the same as keeping customers

Pylon is positioned as a modern helpdesk for B2B support. It works smoothly inside Slack and Teams, which makes it appealing for companies that rely