Customer Service

If you’ve looked for a help desk solution before, you’ve probably noticed the same problem I did: most tools claim to do everything, comparisons sound

Outlook includes a built-in Notes feature that lets you note down reminders, ideas, or reference points while you work. If you are trying to figure

Writing emails often takes longer than expected, especially when you are trying to sound clear, professional, and human at the same time. Gmail’s AI features,

When I started in customer service, I heard all the standard rules. The customer is always right. Put them first. Always smile. Never argue. I

In my experience, I’ve worked closely with a lot of support teams, many already using AI-powered tools and chatbots. But despite all that tech, I

Has this ever happened to you?  You are shopping and ready to check out, but your discount code doesn’t work. Before you could start searching

Many teams searching for ServiceNow pricing quickly notice how difficult it is to get a clear number.  ServiceNow does not publish standard pricing, uses a

Customer support has changed recently. Automation and AI-powered workflows are everywhere now, and most platforms are trying to keep up. Zendesk is one of those

Imagine this: You’re about to pitch to a client, but can’t log in to your account. The meeting starts in 15 minutes. You reach out

Let’s talk chatbots. I’m sure we’ve all faced the occasional “I’m sorry, I cannot seem to process this further. Please wait till one of our

Your customers don’t remember every feature you launch. They remember how you make them feel. A quick reply to a support ticket. A personalized email

How do you really measure the quality of your customer service? Is it based on customer feedback? Retention rates? Or the new customers you gained

A day in the finance team is often consumed by manual, repetitive work that leaves little space for strategic thinking. As businesses scale, these traditional

Every company says they deliver great customer service. Phrases like “customer-first” or “we go above and beyond” are peppered across websites, sales decks, and social

When most people think of AI in healthcare, they picture robots scanning X-rays or algorithms predicting diseases. Those headlines grab attention, but they’re just one

Vision Helpdesk looks feature-rich at first, but cracks appear in daily use. The interface is cluttered and hard to navigate, so new agents struggle to

Everyone expects a great customer service experience, but few can say what that really means. It has become so fundamental that businesses often take it

Customer expectations from brands and logistics providers have evolved to the point where timely updates, on-time delivery, and a seamless experience are now standard.  Most

I used a chatbot recently to reach out to a support team. I had to get my account ownership changed, and that was the only