Front is a legacy tool built for inbox triage, with AI that taps out at FAQs.
Hiver is built for complex support. AI resolves multi-step, multi-system requests. Cross-team collaboration keeps work in sync across teams, tools, and channels.
Over the years, 1,000+ teams have migrated
from Front to Hiver. Here’s why they made the switch.
AI for complex tickets and workflows
Hiver AI executes multi-step, multi-system requests. Plus, every resolved ticket makes it sharper over time.
AI triages, drafts replies and acts
AI Copilot answers questions, drafts replies, and acts in your systems once you approve.
AI on every plan
Every plan includes Copilot, Agents, Insights, and QA. No add-ons. No usage caps.
Seamless Gmail integration
Replies, statuses, and assignments sync both ways. Send from Gmail, see it in Hiver. Send from Hiver, see it in Gmail.
Slack as a collaboration channel
Collaborate on tickets via Slack messages, right inside Hiver, linked to the original conversation.
Surface account health & churn risk
AI surfaces account health from past tickets, CRM data, and calls. Teams see full context to guide their responses.
Modern help center. AI keeps it fresh.
Get a modern help center with AI-powered search for customers. Plus, AI auto-updates help articles from resolved tickets.
Pricing that doesn’t jump
Plans start from $25/user. The features you need to run support don't move tiers as you grow.
24/7 support and onboarding included
24/7 support, a dedicated CSM, and onboarding included with every plan at no extra cost.
AI for simple deflection
Front's AI was built for simple FAQs. It doesn't learn from resolved tickets leading to inaccurate replies.
AI that stops at summaries
Front's AI summarizes threads and tidies drafts. It doesn't act, investigate, or surface past issues.
AI locked behind add-ons
Every AI feature is an add-on. Usage-based pricing means every invoice is a surprise.
No bi-directional Gmail sync
Replies and status from Front don't sync back to Gmail. Threads fork, context gets lost, and teams get confused.
Primitive slack integration
Front only sends notifications and updates. You can't have discussions on Slack from Front.
Ticket-centric visibility
Front lacks account-centric visibility. No AI-driven view of customer health or sentiment when an agent picks up a ticket.
1990s help center
No AI-powered search. Just a list of articles when customers search. Front also lacks AI to keep your help docs up to date.
Pricing spikes fast
Workflows, dashboards, and core analytics live in $65–$105 plans. Renewal hikes are often steep.
Pay extra for onboarding and support
Implementation and dedicated CSMs are paid add-ons or reserved for top tiers.
Everything you wish Front had....and then some.
Collaborate across teams, tools, and channels
Manage escalations and handoffs with shared visibility and context across teams, tools, and channels. Private notes, unified channel timeline, internal Slack threads, and conversation history keep everyone on the same page.
Resolve complex requests with AI Agents
AI Agents answer from your support docs, past tickets, and tools. Describe a scenario, and the AI Agent runs it: for a refund, it collects missing details, pulls the invoice from NetSuite, checks your refund policy, and posts the refund in Stripe.
Triage, draft, and take actions with AI Copilot
Ask Copilot anything about the customer, and it answers from conversation history, account context, and past tickets. It triages, drafts replies in your voice and takes the action you approve in your connected tools.
Connect your tools and run workflows across it
Bring customer context from your CRM, ERP, and order systems right inside the ticket. Build workflows that act on that context across those same tools, updating records and taking the next step so that every manual step is automated.
Move off Front without a migration project
Import your data in a few clicks
Import your tickets, contacts, and help articles so your team starts with everything already in place. Nothing gets left behind in Front.
We help set it up for you
While most teams set it up themselves, we assign a dedicated specialist to help with the entire setup, like workspace, automations, and AI, even if you’re in trial.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you — 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What channels does Hiver offer?
Hiver supports email, chat, Slack, WhatsApp, voice, social media, and more. You can also set up a help center and customer portal. We support all major email providers — Gmail, Outlook, and custom email providers.
3. How does pricing work?
Hiver is priced per user, with AI included in all plans. We don’t charge extra for AI usage.
4. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
5. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
