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Front vs Hiver.
The frontrunner in customer service
Say hello to Hiver — and compare our incredibly easy-to-use, powerful customer service platform that puts you in the front row of brands customers love.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Why customer support leaders switch from Front to Hiver
Do more with Hiver—effortlessly and faster.
Clear, easy-to-use interface
Your team understands it instantly. No training required to set up and scale workflows.
One place for everything
Hiver syncs seamlessly with Gmail, ensuring all tasks and emails are updated in real-time.
AI included across plans
Set up Hiver AI in less than 10 minutes. Assist agents and automate resolutions across channels. No add-on fee.
Pricing that doesn’t jump
Plans start at $25/ user. Essential features stay accessible as you scale.
24/7 support for every customer
24/7 support, a dedicated CSM, onboarding, and training included for free.
Comprehensive compliance
Hiver leads with comprehensive compliance (GDPR, ISO27001, SOC2 Type II, HIPAA, CCPA)
Cluttered and unintuitive
Teams struggle to find basic actions and adapt to the layout.
No bi-directional Gmail sync
Front lacks bi-directional Gmail sync. This leads to constant tab switching and adds complexity.
AI locked behind expensive plans
You pay more to unlock features that should be standard. Takes months to set up and needs dev support.
Pricing spikes fast
Live dashboards, workflows, and basics sit behind $65–$105 plans. Renewal hikes are often steep.
Support tied to plan level
Front charges additional for onboarding and implementation.
Gaps in compliance
Front lacks broader compliance certifications like HIPAA and CCPA.
One AI platform, endless possibilities.
Don’t let your support ops drag. Pull ahead with Hiver.
Let AI do the busywork your team hates
Instead of manually reading, sorting, and responding to tickets, Hiver’s AI handles the grunt work — shrinking ticket queues and response times without adding headcount.
Meet customers where they already are
Your customers are reaching out to you on multiple channels. Move beyond email and use Hiver to unify conversations across channels so your team stays in one rhythm, not tool-hopping all day.
Automate workflows and connect your tools
Use rule-based and AI-driven workflows to eliminate manual steps across your support ops. Sync data and trigger actions instantly with 100+ integrations including Salesforce, HubSpot, and Jira.
Reporting that reveals what matters
Monitor response times, workloads, SLAs, and CSAT with clear, real-time dashboards.
What Customer Support Teams
achieve with Hiver
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
Make the switch from Front
and simplify your workflow instantly
No credit card needed
