Front is a legacy tool built for inbox triage, with AI that taps out at FAQs.
Switch to Hiver to resolve complex requests across channels with AI Agents, ticketing, cross-team collaboration, and connected workflows in one platform.
Why teams leave Front for Hiver.
AI for complex tickets and workflows
Hiver AI handles multi-step, multi-system requests. Every resolved ticket also helps improve how it handles similar issues over time.
AI triages, drafts replies and acts
AI Copilot answers questions, drafts replies, and takes approved actions in your connected systems.
Slack as a collaboration channel
Collaborate on tickets through Slack discussions inside Hiver, with every conversation tied back to the original customer issue.
Predictable pricing as you scale
Get transparent pricing that stays predictable as your team and support operation grow.
Core capabilities without tier jumps
Plans start at $25/user, with the core capabilities teams need to run support available without repeatedly moving up tiers.
24/7 support and onboarding included
Every plan includes 24/7 support, onboarding, and a dedicated CSM at no additional cost.
AI for simple deflection
Front’s AI is built for simple FAQs and deflection. It doesn’t learn from resolved tickets, which can limit accuracy on more complex requests.
AI that stops at summaries
Front's AI summarizes threads and improves drafts. It doesn't investigate issues, take actions or surface similar cases.
Primitive slack integration
Front mainly uses Slack for notifications and updates, without keeping full ticket discussions connected to the customer conversation.
Steep renewal hikes
Front increases prices at each renewal, making long-term costs harder to predict.
Key features sit on higher plans
Workflows, dashboards, and analytics sit in $65–$105 plans, so costs can rise quickly as teams need more capability.
Pay extra for onboarding and support
Implementation and dedicated CSM support can require additional spend or be reserved for higher-tier plans.
Everything you wish Front had....and then some.
Collaborate across teams, tools, and channels
Manage escalations and handoffs with shared visibility across teams, tools, and channels. Private notes, conversation history, and Slack threads tied to the customer issue keep everyone working from the same context.
Resolve complex requests with AI Agents
Give AI Agents the procedures your team follows to resolve complex issues. They can gather details, check policies, update connected systems, and reply, with your team deciding where approval is required.
Triage, draft, and take actions with AI Copilot
Copilot works alongside your team on requests that need human judgment. It pulls from account context, past tickets, and your tools to triage requests, surface answers, draft replies, and take approved actions.
Connect your tools and run workflows across them
Bring customer context from your CRM, ERP, and order systems directly into the ticket. Then build workflows that act on that context, updating records and taking the next step across connected systems.
Move off Front without a migration project
Import your data in a few clicks
Import your tickets, contacts, and help articles so your team starts with everything already in place. Nothing gets left behind in Front.
We help set it up for you
Most teams can configure Hiver themselves, but a dedicated specialist can help set up your workspace, automations, integrations, and AI, even during your trial.
Get 24/7 support and enablement
We stay involved after you go live, with 24/7 support, best practices, and hands-on training whenever your team needs it.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Hiver is designed to be straightforward to configure. You can set it up yourself, or work with a dedicated specialist to configure AI, automations, integrations, and workflows. We also run team training so everyone knows how to work in Hiver from day one.
2. What channels does Hiver offer?
Hiver supports email, chat, Slack, WhatsApp, voice, social channels, and more. You can also offer a help center and customer portal, with support for Gmail, Outlook, and custom email providers.
3. How does pricing work?
Hiver is priced per user, with Copilot, QA, Insights, and other AI capabilities included across plans. Automated AI resolutions are priced separately at $0.80 per resolution.
4. What makes your support different from other vendors?
Every customer gets hands-on onboarding, 24/7 support, and ongoing guidance. Help does not stop once implementation is complete. Our team stays involved as your workflows, use cases, and support operation evolve.
5. Does Hiver meet our compliance requirements?
Yes. Hiver supports enterprise security and compliance requirements across ISO, GDPR, CCPA, and HIPAA, with controls designed to scale with your data, permissions, and security needs.
