BNI
Hiver is a total gamechanger for teams that need to share email. It allows us to respond to customer emails quickly as a team. I love that we can share email, but respond individually.
customer
Pamela Brown
Co-founder, Align Brooklyn
BNI
We typically aim to respond within four business hours. With Hiver, I always know how well we are doing on that front. If the first response to queries is late, we’re able to find out which emails are taking more time.
customer
Bartek Marczak
Operations Manager, BNI Alberta South
BNI
We found Zendesk to be a heavy solution that needed multiple integrations. With Hiver, we’ve seen drastic improvement in meeting SLAs. I am happy that our customers are getting a better experience now.
customer
Michelle Reznick
Billing and Collections Team Leader, AppsFlyer
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