Hiver is a total gamechanger for us. I love that it allows us to respond to customers faster without any email getting buried in a silo.

We typically aim to respond within 4 business hours. With Hiver, I always know if we’re handling incoming customer queries efficiently.

We found Zendesk to be clunky. Hiver is very convenient. We regularly meet SLAs and no longer need to switch accounts to manage emails.