The Best Customer Service Software for Manufacturing

Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

No credit card required

Communicate better with your customers and vendors, build relationships and get ahead of your competition, all without leaving Gmail.

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Loved by brands the world over

Manage customer relationships
better with Hiver

Assign incoming
emails easily

Turn emails into actionable tasks and delegate them to your team members with just 2 clicks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.

Delegate emails with ease

Collaborate with your team
without Ccs/Bccs/Forwards

Use notes to collaborate with your team to respond to inquiries or solve issues without relying on email forwards, Ccs or external collaboration tools. @mention teammates to notify them and have them respond to issues faster.

Have contextual discussions

Respond faster with
email templates

Turnaround times are crucial for running a tight ship. Create email templates and use them right from the Gmail compose window for lightning-fast replies.

Send emails faster

Put an end to missed emails

Create SLA (Service Level Agreement) rules to ensure you never miss responding to an email. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. This SLA violation is also seen in the email activity feed.

Deliver better customer service

Save time with
automations

Set up intelligent automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.

Bid goodbye to
duplicate responses

Avoid sending duplicate and conflicting email responses with collision alerts in Hiver. With real-time alerts, you’ll never step on someone’s toes again.

Get crystal clear
reports effortlessly

Hiver allows you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and streamline your processes.

Explore all features

My team and I were familiar with the Gmail interface. Hiver was an opportunity to leverage that familiarity and use it in a way that reduces email noise, duplication of effort, and wasted time.

Joshua FialkoffCOO, Specialty Box & Packaging Co.