What happens when your favourite chocolate brand meets Hiver?
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Turn emails into actionable tasks and delegate them to your team members with just 2 clicks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.
Delegate emails with easeUse notes to collaborate with your team to respond to inquiries or solve issues without relying on email forwards, Ccs or external collaboration tools. @mention teammates to notify them and have them respond to issues faster.
Have contextual discussions
Turnaround times are crucial for running a tight ship. Create email templates and use them right from the Gmail compose window for lightning-fast replies.
Send emails fasterCreate SLA (Service Level Agreement) rules to ensure you never miss responding to an email. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. This SLA violation is also seen in the email activity feed.
Deliver better customer service
Set up intelligent automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.
Avoid sending duplicate and conflicting email responses with collision alerts in Hiver. With real-time alerts, you’ll never step on someone’s toes again.
Hiver allows you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and streamline your processes.
My team and I were familiar with the Gmail interface. Hiver was an opportunity to leverage that familiarity and use it in a way that reduces email noise, duplication of effort, and wasted time.
Joshua Fialkoff COO, Specialty Box & Packaging Co.
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