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Assign and track emails from your customers, suppliers, and distributors. Efficiently collaborate across teams within your inbox to deliver orders faster.
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I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Jędrzej Dąbrowski
Junior Product Manager at Travelist
Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.
Fin Brown
Project Manager, Get It Made
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business Group
I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
David Pinto
Business Development, Kiwi.com
Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Nathan Strang
Ocean Freight Operations Manager, FlexportResources to help grow your manufacturing business
Process quotes requests and orders 80% faster with Hiver.
Make your Inbox, your Help Desk!
Hiver is an email management software for manufacturing businesses. Hiver consolidates your entire email operation—from receiving quotes and processing purchase orders to production and delivery—under one unified platform without altering your existing workflow.
Hiver centralizes all email communications related to past and present orders, providing visibility for all stakeholders. It eliminates the chaos of CC’ing, forwarding emails, and using multiple tools by keeping everything organized in your inbox, ensuring no important details are lost.
Hiver allows teams to easily view past conversations and order history, helping leverage existing customer relationships to secure new business. Automation rules can prioritize and route repeat sales orders to the right team members.
Hiver allows you to tag teammates from sales, operations, billing, and other departments, and leave notes alongside email threads. This ensures everyone is on the same page, improving communication and speeding up order processing.
Hiver is a help desk software for manufacturing businesses. Hiver enables efficient handling of customer queries by allowing you to manage all communications in one place. This includes the ability to review past conversation histories and order details, which helps build better customer relationships and resolve queries faster.
Hiver enables sales teams to deliver quotes faster and seamlessly coordinate approvals with finance and operations. This reduces delays, prevents missed queries, and helps secure and deliver orders efficiently.
Yes, Hiver can automate repetitive tasks such as email tagging, assignments based on expertise or product lines, and responses to common queries using pre-written templates. This automation helps reduce manual effort and ensures faster, more consistent replies.
Hiver provides robust analytics to monitor email volumes, team performance, response times, and resolution times. You can set up and track SLAs and CSAT scores to ensure your team delivers a top-notch customer experience.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
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