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      Make shared inboxes work for teams
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      Make shared inboxes work for teams
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      Do great customer support, right from Gmail
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      Do great customer support, right from Gmail
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      Simplify email collaboration for Finance teams
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      Power up your operations
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Hiver Cookie Policy

Last Updated: 21st May, 2020

This Cookie policy explains how Grexit, Inc. (Hiver) use cookies to recognize you when you visit our websites or any other subdomains and/or our mobile applications (App)

What is a cookie?

Cookies are small text files sent by us to your computer or mobile device. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

Does Hiver use cookies?

Yes. Hiver uses cookies and similar technologies like single-pixel gifs. We use both session-based and persistent cookies.

Cookies set by the Site owner or service provider (in this case, Hiver) are called “first party cookies”. Cookies set by parties other than the Site owner are called “third party cookies”.

Third party cookies enable third party features or functionalities to be provided on or through the site or services you are using (such as advertising, interactive content). Third parties include but are not limited to business partners, suppliers, sub-contractors, advertisers & advertising networks, analytics & search engine providers, payment providers and logistics. (hereinafter collectively referred to as “third parties”).

The third parties that set these cookies can recognize your device including but not limited to mobile devices, computers, laptops (hereinafter collectively referred to as “Device”) both when it visits our Sites and when it visits certain other websites. Should you require more details on third party cookies on our Services please refer to section List of Cookies below, further if you might have any questions around it, you may write to us at privacy@hiverhq.com

Hiver sets and accesses our own cookies on the domains operated by Hiver. In addition, we use third party cookies, like Google Analytics.

What type of cookies does Hiver use?

Essential Cookies

These cookies are essential as they enable you to move around the Service and use its features. These cookies help us to show you the right information and personalize your experience.

Analytics Cookies

These cookies collect information about how you have used the Service, basically the user activity on the Service. This helps us in improving your user experience as well as improving the Service.

Preference/Functionality Cookies

These cookies help us to remember your preferences like whether you chose to keep your desktop notification switched on or implement a functionality for the Service. They are not used to track your browsing activity on the Service.

Targeting Cookies

These Third-Party Cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities on the Website. For example, these cookies remember which browsers have visited the Websites.

How to control and delete cookies

You can set or amend your web browser controls to accept or refuse cookies. Though refusal could prevent you from using certain section of the Website and the Service. The means by which you can refuse cookies through your web browser controls vary from browser-to-browser some of the resources which shall prove helpful depending upon the browser you may use are mentioned below:

Resource you may want to reference:

Below links are helpful if you want to learn about advertiser’s use of cookies:

  • Internet Advertising Bureau (US)
  • Internet Advertising Bureau (EU)

Below is a reference to some popular browser manufacturers and their help pages relating to cookie management in their respective products.

  • Google Chrome
  • Internet Explorer
  • Android Browser
  • Safari (Desktop)
  • Mozilla Firefox
  • Safari (Mobile)

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/  or http://www.youronlinechoices.com

List of Cookies

Here is a list of all cookies used by the Service.

Service Name Purpose/Description Type Duration
hiverhq.com XSRF-TOKEN Cookie token to prevent CSRF requests Essential Session
hiverhq.com laravel_session Laravel session data Essential Session
hiverhq.com test_cookie To test if cookie is enabled or not Essential Session
hiverhq.com t_p_c Cookie to check if third part cookie is enabled Functionality Session
hiverhq.com hiver_session Session data of hiver Essential Session
Google analytics __utma Used to distinguish users and sessions. Analytics 2 years from set/update
__utmt Used to throttle request rate Analytics Analytics 10 minutes
__utmb Used to determine new sessions/visits Analytics Analytics 30 minutes
__utmc To determine whether the user was in a new session/visit. Analytics Analytics Session
__utmz Stores the traffic source or campaign that explains how the user reached your site. Analytics Analytics 6 months from set/update
__utmv Used to store visitor-level custom variable data. Analytics Analytics 2 years from set/update
_ga Used to distinguish users. Analytics Analytics 2 years
_gat Used to throttle request rate Analytics Analytics 1 minute
_gid Used to distinguish users Analytics Analytics 24 hours
Stripe __stripe_mid Billing processing Functionality
Olark hblid A visitor identifier that we use only on our site to remember this visitor between visits Functionality 2 years
Olark olfsk Storage identifier that we use to maintain chat state across pages (e.g. message history) Functionality
Facebook fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Targeting/ advertisements
Olark _okgid Group id the visitor is locked to Functionality
Olark _ok Functionality
Olark _okbk Extra state information ( chat box open/close ) Functionality
Olark _okac Used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed Functionality
Olark _okla Used for caching purposes (loaded from CDN vs. loaded from our infrastructure) Functionality
Olark _oklv The Olark loader version (for improved caching) Functionality
Olark wcsid A session identifier used to keep track of a single chat session Functionality
Olark _okdetect Functionality
Google ads IDE Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads Targeting/ advertisements
Google ads NID Targeting/ advertisements
Kissmetrics km_ai Used to provide site owners with information about how visitors use the site. Analytics
Kissmetrics km_lv Used to provide site owners with information about how visitors use the site. Analytics
Kissmetrics km_ni Used to provide site owners with information about how visitors use the site. Analytics
Hubspot __hstc Targeting HubSpot Analytics Session
Hubspot __hssrc Targeting HubSpot Analytics Session
Hubspot __hssc Targeting HubSpot Analytics Session
Hubspot hsPagesViewedThisSession To track the page view of known and unknown user. HubSpot Analytics Session
Hubspot hubspotutk To track source of user visiting our website. HubSpot Analytics Session
OptinMonster _omappvp Used by OptinMonster to remember popup preferences Functionality
OptinMonster om-frbik3yjw9we3ghekeyk Used by OptinMonster to remember popup preferences Functionality
OptinMonster omSeen-gqieqg5vinvatypyjw2g Used by OptinMonster to remember popup preferences Functionality
OptinMonster om-gqieqg5vinvatypyjw2g Used by OptinMonster to remember popup preferences Functionality
Gainsight apt.uid Used for Gainsight PX analytics Analytics
Gainsight apt.sid Used for Gainsight PX analytics Analytics
VWO _vwo_uuid_v2 Used by VWO for analytics Analytics
VWO _vwo_uuid Used by VWO for analytics Analytics
VWO _vis_opt_s Used by VWO for analytics Analytics
VWO _vwo_ds Used by VWO for analytics Analytics
Wistia __distillery Used by Wistia Analytics
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