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Still auditing replies manually?
Automate QA with AI.
AI refines every reply as it’s written, then scores it against your standards.
Your team sends better replies, and you know exactly who to coach.
Someone has to review every conversation.
Good news: it no longer has to be YOU.
You decide what good sounds like. AI never forgets it.
Set your rubric once. Tone, empathy, accuracy, completeness, policy. Every reply gets measured against the same bar, with none of the mood swings a human reviewer has at 5 pm on a Friday.
Catch the curt reply before the customer does
AI reads each draft as it’s written and flags the thin answer, the missing step, the tone that reads sharper than intended. Agents fix it before they hit send, so the customer never sees the version that would have cost you a CSAT point.
A scoreboard that points at the coaching, not just the score.
Every score rolls up into one dashboard tied to CSAT. See who’s doing well, which skills the team keeps fumbling, and where a ten-minute coaching session moves the number. QA stops being a report and becomes a plan.
QA is just the start. Meet the full AI suite: Agents,
Copilot, Knowledge, and Insights.
Frequently Asked
Questions
1. What is Hiver AI QA?
Hiver AI QA is an intelligent quality audit and assurance system that reviews every customer interaction in real time. It evaluates tone, empathy, and completeness — helping agents improve and managers track quality trends.
2. How is AI QA different from traditional QA?
Unlike manual QA, which occurs after responses are sent, AI QA works in real time. It offers instant feedback, continuous scoring, and automated insights without waiting for post-send reviews.
3. Does AI QA require setup or training?
AI QA works out of the box with Hiver’s shared inboxes. Admins can customize scoring rubrics, weights, and alert preferences as the feature matures — no complex setup needed.
4. Who benefits most from AI QA?
Both agents and QA managers. Agents receive on-send guidance to improve responses, while managers gain visibility into trends, coaching opportunities, and performance insights.
5. Will AI QA replace manual reviews or QA teams?
No, AI QA complements them. It handles routine checks automatically, so QA teams can focus on deeper coaching, pattern analysis, and process improvement.
6. How is Hiver AI QA priced, and which plans include it?
AI QA is included in Hiver’s Elite plan, priced at $105/user/month, along with all other Hiver AI features.
7. What’s planned for AI QA in the future?
Upcoming capabilities include rubric builders, RCA tagging, AI coaching insights, and advanced alerts, which will help teams move from reactive QA to predictive quality management.
