Set your quality standards once. AI QA reviews every reply, whether written by humans or AI Agents, against those standards. It helps your team catch issues before replies are sent to customers and shows you where response quality needs to improve.
Trusted by 10,000+ teams
“We handle close to 5,000 customer conversations every month, so maintaining consistent quality is really important to us. Hiver’s AI QA helps us make sure every reply meets our standards, no matter who on the team is answering. It gives us confidence that our customers are getting the same level of service every time.”
Platform
Customers
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real time has made our team far more efficient.”
“When a product request comes in via email, we open it up and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Platform
Build a complete understanding of every customer, from their conversation history and account context to sentiment and account health.
Frontline Agents investigate customer issues, follow your procedures, take action across systems, and resolve complex requests end to end.
Give your team an AI teammate that investigates issues, takes action across tools, recommends next steps, and drafts replies.
Turn your support procedures into Skills that humans and AI can use to resolve complex requests consistently.
Spot recurring customer issues, uncover knowledge gaps, and identify opportunities to improve quality and automate more work.
Bring conversations from email, chat, voice, Slack, WhatsApp, and other channels into one workspace with shared ownership and visibility.
Hiver AI QA automatically evaluates customer replies against your team’s quality standards. It helps your team catch issues before sending, scores responses consistently, and identifies opportunities to improve response quality.
Yes. Choose criteria such as tone, clarity, completeness, personalization, greetings, and spelling and grammar. You can also configure your preferred tone and assign weights to the criteria that matter most.
AI QA automatically evaluates eligible outgoing replies in enabled shared inboxes, rather than relying on a sample of conversations. Internal notes, attachments, and excluded domains aren’t included in the review.
Yes. AI QA can flag potential issues while your team drafts a response and suggest improvements. Your team reviews the suggestions and decides what to change before sending.
Managers can track response quality, identify recurring gaps, and review individual performance. Teammate scorecards help them understand specific areas for improvement and measure progress over time.
No. It automates routine evaluation so managers can spend less time reviewing conversations manually and more time coaching their teams, investigating complex issues, and improving support quality.
