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Speed meets quality
with AI QA
Coach agents in the moment with AI that monitors conversations for quality. Replace endless manual reviews with AI scoring to save time and get a more accurate picture of agent skills.
AI built-in across all paid plans ✦ No add-ons needed
Trusted by 10,000+
Support, Finance & IT teams
Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.
Wes Gibson
Revenue Operations Manager
With Hiver, I have much better visibility into where an issue is on the resolution path. Trying to achieve this level of team coordination without Hiver would take 50-100% more time.
Nathan Strang
Ocean Freight Operations Manager
We looked at Zendesk and the issue was their lack of support. They weren’t very responsive. We found Hiver’s support to be very responsive and very proactive.
John Torres
Director of Customer Communication
Hiver has completely transformed our workflow. The ability to collaborate and track progress in real-time has eliminated delays and made our team much more efficient.
Jill Tarnoff
Sr. AP Specialist at Ping Identity
With Hiver, the team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Sławomir Piotrowski
Head of Data Processing
How it works
Explore why customers love Hiver
40% reduction in repetitive tasks
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Jędrzej Dąbrowski
Product Manager
20% faster response times
I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Dana Madlem
CEO
18k+ interactions automated
Earlier, we relied on manually reviewing a random handful of conversations. Now, AI Sentiment Analysis pinpoints real issues as they happen and enables us to coach agents in the moment.
Nelson Jay Dela Cruz
Deputy General Manager
32 hrs saved with AI Tagging
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
Revenue Operations Manager
Check out our complete AI offering
A complete guide to deploying AI in customer support
Organize, triage, and resolve conversations faster—with structure, visibility, and just the right dose of AI.
Frequently Asked
Questions
What is Hiver AI QA?
Hiver AI QA is an intelligent quality audit and assurance system that reviews every customer interaction in real time. It evaluates tone, empathy, and completeness — helping agents improve and managers track quality trends.
How is AI QA different from traditional QA?
Unlike manual QA, which occurs after responses are sent, AI QA works in real time. It offers instant feedback, continuous scoring, and automated insights without waiting for post-send reviews.
Does AI QA require setup or training?
AI QA works out of the box with Hiver’s shared inboxes. Admins can customize scoring rubrics, weights, and alert preferences as the feature matures — no complex setup needed.
Who benefits most from AI QA?
Both agents and QA managers. Agents receive on-send guidance to improve responses, while managers gain visibility into trends, coaching opportunities, and performance insights.
Will AI QA replace manual reviews or QA teams?
No, AI QA complements them. It handles routine checks automatically, so QA teams can focus on deeper coaching, pattern analysis, and process improvement.
How is Hiver AI QA priced, and which plans include it?
AI QA is included in Hiver’s Elite plan, priced at $105/user/month, along with all other Hiver AI features.
What’s planned for AI QA in the future?
Upcoming capabilities include rubric builders, RCA tagging, AI coaching insights, and advanced alerts, which will help teams move from reactive QA to predictive quality management.
Step into the future of customer service with AI
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