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Cut response and resolution times by 50%
Boost customer service efficiency by 2x
Achieve 100% SLA compliance
Streamline your workflows with 100+ apps

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Get Hiver's Chrome extension for
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Step 1

Add Hiver's extension to your Gmail from the
Chrome Webstore

Step 2

Step 3

Enjoy your 7-day free trial of Hiver

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Explore how your team can use Hiver.
Book your demo now.

Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

Not ready to install Hiver’s Gmail extension?

That’s okay. Would you be open to try Hiver’s standalone web-based customer service platform, which does not require downloading the Gmail extension?

Yes, take me there! Customers all across the globe.

Thank you for your interest!

The web app is currently under development—we’ll notify you as soon as it’s live. In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.

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We strive to
delight

We make delivering customer support easy and intuitive, and our customers love us for that.

Trusted by over 1500 companies across the world

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan StrangOcean Freight Operations Manager

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian SibayanManager - Field Operations and Systems

Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.

Taylor GarceauProgram Manager, Customer Success, Cohere Health

Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer NguyenOperations Associate

Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott GellatlyGeneral Manager

I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek MarczakOperations Manager

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke ThompsonCo-owner

Fishburners, a leading startup hub, streamlined membership communication with Hiver, using Shared Inboxes and Automation to save 25+ hours monthly and ensure faster, more organized responses.

By implementing Hiver's shared inbox and automation tools, Morgan State University streamlined email management, saving 533 hours monthly and boosting team productivity by 90%, ensuring no student inquiries were missed.

At Ping Identity, the Accounts Payable team transformed their workflow with Hiver—automating emails, gaining clear visibility, and cutting resolution time by 65%. The upgrade saved 89 hours each month and made financial operations smoother and more efficient.

The team at Boise State University would frequently miss emails because of Gmail’s unintuitive delegated access. Read how they flipped this around with shared inboxes from Hiver.

With Hiver, the team has moved all their customer communication to the frontdesk@ shared inbox. They no longer have to use their personal accounts and have complete visibility on queries.

The team from Travelist was on the lookout for a Zendesk alternative. They were pleasantly surprised with Hiver and how it could help them hit the ground running from day one.

Hiver has helped Get It Made deliver high standards of customer service by providing a robust system to consolidate and track important project and client information while reducing response time and improving response quality.

Using Hiver, the team was able to turn their finance@ email account into a shared inbox, right inside Gmail. This meant that they were able to process emails 60% faster.

Clutter uses Hiver to easily streamline and manage employee queries. With improved visibility into workload, and readily available email templates, the team resolves queries more efficiently.

Loved by 8000+ teams
on Google Workspace

Testimonials

Our customers ❤️ us for good reason

Brennan Hicks

Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

Pamela Brown

Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

Tyler Winn

Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Christian Sibayan

Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

Nathan Strang

Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.