What happens when your favourite chocolate brand meets Hiver?
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With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan Strang Ocean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan Manager - Field Operations and Systems
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer Nguyen Operations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott Gellatly General Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek Marczak Operations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke Thompson Co-owner
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With Hiver, Bergen Logistics was able to bring more clarity into the way their teams worked and accelerate first response time – something which was challenging with Google Groups.
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Using Hiver, the team was able to turn their [email protected] email account into a shared inbox, right inside Gmail. This meant that they were able to process emails 60% faster.
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Clutter uses Hiver to easily streamline and manage employee queries. With improved visibility into workload, and readily available email templates, the team resolves queries more efficiently.
Read more Loved by 8000+ teams
on Google Workspace
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
