Makes it super easy to manage the customer support for our freight shipping business. It has completely taken care of the requirements of delegation and collaboration in our teams.
Hiver has made it extremely easy to provide outstanding service to our clients - right from our Gmail!.
Hiver is a very well thought-out and functional tool. It integrates seamlessly with Gmail and increases productivity through collaboration and sharing of information.
It acts as an archive on every team member’s gmail, so everyone is able to look up information from the project conversation with the client.
It's very user friendly, meaning that all the employees are able to use it straight away, no training. And it's also very easy to use for administrators. Support is super fast. Frequent updates with new features!
Great tool for inbox sharing/management across a team of operators. Amazing support team. Instant feed back and assistance.
Hiver is a lifesaver, as our customer service team is now able to easily categorize every single mail we get. Therefore, our troubletickets’ system is now 100% backed by Hiver and it has never worked so well before.
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