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With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan Strang Ocean Freight Operations Manager, Flexport
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan Manager - Field Operations and Systems, Oxford Business Group
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer Nguyen Operations Associate, New Hope Fertility Center
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott Gellatly General Manager, itGenius
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek Marczak Operations Manager, BNI Alberta South
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke Thompson Co-owner, Visiting Angels - Wisconsin
The team at Boise State University would frequently miss emails because of Gmail’s unintuitive delegated access. Read how they flipped this around with shared inboxes from Hiver.
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Shared logins are an all too common problem that gets compounded as a team grows. See how the team from Reali nurtures customer relationships with better email management using Hiver.
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The team from Travelist was on the lookout for a Zendesk alternative. They were pleasantly surprised with Hiver and how it could help them hit the ground running from day one.
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With Hiver, Bergen Logistics was able to bring more clarity into the way their teams worked and accelerate first response time – something which was challenging with Google Groups.
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Using Hiver, the team was able to turn their [email protected] email account into a shared inbox, right inside Gmail. This meant that they were able to process emails 60% faster.
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Read how the Arrive Logistics team moved from manually assigning emails to leveraging automations in Hiver and reduced their first response time by 40%.
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Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
I love the fact that Hiver is very intuitive. If I was looking at Hiver as a person, they would be very well organized.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
I love the fact that Hiver is very intuitive. If I was looking at Hiver as a person, they would be very well organized.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
