Explore how your team can use Hiver.
Book your demo now.

  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
Trusted by 10,000+ teams globally

Schedule your
personalized demo

Hi there! 👋

Thanks for your interest in Hiver! Please help us with the following details for a personalised demo.

We strive to
delight

We make delivering customer support easy and intuitive, and our customers love us for that.
Hiver homepage imageicon
 
icon

Trusted by over 1500 companies across the world

icon
 hiver customer flexport hiver customer flexport
Hiver text quotes

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan StrangOcean Freight Operations Managerhiver customer flexport
hiver customer flexport
 hiver customer oxford hiver customer oxford
Hiver text quotes

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian SibayanManager - Field Operations and Systemshiver customer oxford
hiver customer oxford
 hiver customer oxford hiver customer oxford
Hiver text quotes

Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.

Taylor GarceauProgram Manager, Customer Success, Cohere HealthCohere Health
Cohere Health
 hiver customer flexport hiver customer flexport
Hiver text quotes

Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer NguyenOperations Associatehiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott GellatlyGeneral Managerhiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek MarczakOperations Managerhiver customer flexport
hiver customer flexport
 hiver customer flexport hiver customer flexport
Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke ThompsonCo-ownerhiver customer flexport
hiver customer flexport
Boise State University

The team at Boise State University would frequently miss emails because of Gmail’s unintuitive delegated access. Read how they flipped this around with shared inboxes from Hiver.

Read more
Align Brooklyn

With Hiver, the team has moved all their customer communication to the frontdesk@ shared inbox. They no longer have to use their personal accounts and have complete visibility on queries.

Read more
Travelist

The team from Travelist was on the lookout for a Zendesk alternative. They were pleasantly surprised with Hiver and how it could help them hit the ground running from day one.

Read more
getit made

Hiver has helped Get It Made deliver high standards of customer service by providing a robust system to consolidate and track important project and client information while reducing response time and improving response quality.

Read more
Decks Direct

Using Hiver, the team was able to turn their finance@ email account into a shared inbox, right inside Gmail. This meant that they were able to process emails 60% faster.

Read more
Clutter

Clutter uses Hiver to easily streamline and manage employee queries. With improved visibility into workload, and readily available email templates, the team resolves queries more efficiently.

Read more

Loved by 8000+ teams
on Google Workspace

Chrome Store
capterrachrome web storeg2 crowd
Testimonials

Our customers ❤️ us for good reason

profile
Brennan Hicks
Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

profile
Pamela Brown
Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

profile
Tyler Winn
Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Best Usability
profile
Christian Sibayan
Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

profile
Nathan Strang
Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.

profile
Brennan Hicks
Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

profile
Pamela Brown
Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

profile
Tyler Winn
Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Best Usability
profile
Christian Sibayan
Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

profile
Nathan Strang
Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.

profile
Scott Gellatly
Verified user

Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.

profile
Jarrett Lau
Verified user

With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.

HelpDesk High Performer
profile
Sonia Cruz
Verified user

Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.

profile
Jędrzej Dąbrowski
Verified user

We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.

Shared Inbox Best Relationship
profile
David Pinto
Verified user

Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.

profile
Scott Gellatly
Verified user

Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.

profile
Jarrett Lau
Verified user

With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.

HelpDesk High Performer
profile
Sonia Cruz
Verified user

Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.

profile
Jędrzej Dąbrowski
Verified user

We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.

Shared Inbox Best Relationship
profile
David Pinto
Verified user

Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.

Join the 8000+ teams that are using Hiver to deliver a great customer experience

* 7-day free trial | No credit card required
CTA image
Gmail
Outlook