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With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan StrangOcean Freight Operations Manager
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian SibayanManager - Field Operations and Systems
Hiver helps our team easily manage customer interactions, identify trends, and use data to celebrate progress.
Taylor GarceauProgram Manager, Customer Success, Cohere Health
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer NguyenOperations Associate
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott GellatlyGeneral Manager
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek MarczakOperations Manager
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke ThompsonCo-owner
Fishburners, a leading startup hub, streamlined membership communication with Hiver, using Shared Inboxes and Automation to save 25+ hours monthly and ensure faster, more organized responses.
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By implementing Hiver's shared inbox and automation tools, Morgan State University streamlined email management, saving 533 hours monthly and boosting team productivity by 90%, ensuring no student inquiries were missed.
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At Ping Identity, the Accounts Payable team transformed their workflow with Hiver—automating emails, gaining clear visibility, and cutting resolution time by 65%. The upgrade saved 89 hours each month and made financial operations smoother and more efficient.
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The team at Boise State University would frequently miss emails because of Gmail’s unintuitive delegated access. Read how they flipped this around with shared inboxes from Hiver.
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With Hiver, the team has moved all their customer communication to the frontdesk@ shared inbox. They no longer have to use their personal accounts and have complete visibility on queries.
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The team from Travelist was on the lookout for a Zendesk alternative. They were pleasantly surprised with Hiver and how it could help them hit the ground running from day one.
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Hiver has helped Get It Made deliver high standards of customer service by providing a robust system to consolidate and track important project and client information while reducing response time and improving response quality.
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Using Hiver, the team was able to turn their finance@ email account into a shared inbox, right inside Gmail. This meant that they were able to process emails 60% faster.
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Clutter uses Hiver to easily streamline and manage employee queries. With improved visibility into workload, and readily available email templates, the team resolves queries more efficiently.
Read more Loved by 8000+ teams
on Google Workspace
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
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