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No need to toggle between multiple applications
No complexities of a ticketing system
Never miss a customer query
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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Collaborate without feeling overwhelmed

Forwarding and Cc-ing emails only lead to more clutter. Hiver's Email Notes simplify collaboration. Simply @mention team members to get help on queries and have contextual discussions.

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See how Hiver works

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Trusted by over 2000 companies across the world

Collaborate seamlessly (with context)

Notes are present alongside email threads, to help teams save time and effort in sharing the context of conversations.
Notes are always private. Hence, no internal conversation gets shared with stakeholders outside your team.

Instantly notify teammates

Use @Mentions in Email Notes to notify one or more team members when you need their inputs.
Team members receive real-time notifications of their @Mentions
Want to notify your entire team? Just write a Note mentioning @All

How different teams use Notes and @mentions

Customer Support
Finance
ITSM
People Ops

If a support staff needs help in resolving a customer query, they can simply @mention their manager or colleague and write a note. The tagged person gets notified instantly and can respond to the note. It's that simple!

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Use Notes to collaborate with your team on invoices, pending customer payments, and more. Loop in colleagues from other departments to get information on budgets and expenses.

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Your IT support staff can loop in their colleagues for tech-related assistance using Notes. This ensures employee tickets related to software bugs, connectivity, and security are answered accurately and on time.

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Loop in colleagues to discuss employee queries on company policies, benefits, and candidate feedback. Simply @mention a colleague for their input before getting back to the employee who raised the query.

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Find Notes easily

Search for Email Notes right from the Gmail search bar
To view a past discussion with your team, simply type in the relevant keywords associated with a Note(s) in the Gmail search bar.

Pin important Notes

Manage email notes efficiently
Prominently display any Note in an email conversation by clicking the ‘Pin icon’ on the Note.

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Email management

Turn emails into actionable tasks, give them designated owners, and provide swift communication to customers, employees, and other stakeholders.

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Collaborators

Collaborate with co-workers from teams outside your shared mailbox, on both internal and external queries.

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Our customers love us for good reason

We use ‘Notes’ all day long to keep each other informed. When someone tags me on an email, I can see and quickly address it without cluttering my inbox.