Customer service teams often need inputs from other teams to resolve queries. The constant back and forth, and continuously switching between email and chat tools can lead to slow response times. Notes give you the power to quickly collaborate with your team without leaving Gmail.
Because Hiver’s Notes are present alongside emails, you’ll never have to spend time building context. As an added advantage, these Notes are always private, so you don’t have to worry about internal emails accidentally reaching customers.
Use @mentions in Hiver’s Email Notes to instantly notify teammates when you need their help. Want to highlight an issue to the entire team? Simply write a Note mentioning @all.
Pinned Notes in Hiver allow you to keep the most important notes in a conversation at the top of their timeline. Just click on the Pin icon next to an Email Note in Hiver and put an end to endless scrolling and confusing note management.
We use ‘Notes’ all day long to keep each other informed. When someone tags me on an email, I can see and quickly address it without cluttering my inbox.
the Associate Director of OSP, Boise State University