The agentic shared inbox software for complex support.
Manage inboxes like support@ and info@ from one place. Triage and route emails, collaborate across teams, surface customer context from connected tools, and let AI resolve complex requests.
Streamline shared inboxes and distribution lists
Track, collaborate, and resolve issues at scale
Triage emails, route them to the right owner, balance workloads, and track every request through resolution. Private notes, Slack threads, and conversation history keep escalations and handoffs connected across teams.
Let AI and automation handle your support queue
Hiver AI resolves complex requests using your support docs, past conversations, and connected account data. Automation handles triage, routing, tagging, follow-ups, and repetitive replies so your team can focus on the work that needs judgment.
Get complete context from connected tools
Surface customer data from your CRM, Jira, Linear, NetSuite, and other systems inside every request. Your team starts with the right context, and AI can use it to respond and take action more accurately.
Uncover insights and improve team performance
Track response times, SLAs, workload, and individual performance in one place. See where work is slowing down and where your team needs to improve.
Deploy AI to resolve requests, draft replies, review quality, and surface insights
AI Agents for resolution. Copilot for assistance.
AI Agents use your support docs, past tickets, account history, and connected systems to resolve requests end to end. When human judgment is needed, Copilot works alongside your team to surface context, draft replies, and take approved actions.
Review every reply in real time with AI QA
In high-stakes support, catching a mistake after it reaches the customer is already too late. AI QA reviews every reply for tone, accuracy, completeness, and the quality standards you define.
Keep your support docs up to date
Resolved conversations surface knowledge gaps and help keep your support content up to date. Your team spends less time manually maintaining documentation, while AI works from better answers.
Turn support data into actionable insights
Dashboards tell you what happened. AI Insights surfaces recurring issues, quality gaps, and coaching opportunities so you know what needs attention next.
Trusted by 10,000+ teams running support on Hiver
65% faster resolution
“Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays and made our team much more efficient.”
Jill Tarnoff
Sr. AP Specialist
50% faster email resolution
“With Hiver, I have much better visibility into where an issue is on the resolution path. And we’ve stopped missing emails. It is essentially like having an additional person on my team.”
Nathan Strang
Ocean Freight Operations Manager
40% faster, on-time updates
“Our communication is now structured and transparent. Everyone knows what they’re responsible for, and managers have full visibility of what’s happening.”
Sławomir Piotrowski
Head of Data Processing
50 hrs saved per month
“We save at least four hours daily by automating case routing and eliminating manual introductions between staff and their HR partners. Our HR team now focuses on higher-priority work instead of manual sorting.”
Chase Espinoza-Johnson
Manager of HR Operations
Everything you need to handle complex support
Frequently Asked
Questions
What is a shared email mailbox?
A shared mailbox gives multiple teammates one place to manage emails sent to addresses like support@, billing@, or info@. Hiver adds ownership, status, collaboration, automation, and analytics so every request is tracked from arrival to resolution.
Why use a shared inbox?
A shared inbox gives teams clear ownership and visibility across incoming requests. Instead of forwarding emails or guessing who is responding, teams can assign work, collaborate internally, track status, and make sure nothing gets missed.
How quickly can we set up AI email management for our support team?
Hiver is designed to feel simple from day one. Connect your shared inboxes, then configure AI Agents, automation, routing, and reply assistance around the way your team works.
Can AI automatically draft replies and suggest responses for agents?
Absolutely. Hiver’s AI-powered email management assists agents with intelligent reply suggestions and prewritten drafts based on your knowledge base, SOPs, and past conversations. This helps flatten learning curves, reduce time spent crafting responses, and improve overall reply quality.
How does AI email management reduce response time and workload?
Yes. Copilot uses your knowledge, past conversations, and customer context to surface answers and draft responses. AI Agents can go further by resolving requests and taking actions across connected systems.
Is AI email management secure for handling customer conversations?
AI Agents can triage requests, retrieve context, follow procedures, and resolve repetitive or multi-step work. Copilot assists your team on requests that still need human judgment, reducing the time spent searching, drafting, and switching between tools.
How do I turn my email into a shared mailbox?
Turning your email into a shared mailbox involves configuring your email settings to allow multiple users to access and manage the mailbox. Hiver, with its advanced shared inbox capabilities, enables teams to seamlessly convert their inbox into shared inbox, fostering better collaboration and efficiency in handling customer queries.
What are the 4 D's of email management?
The 4 D’s of email management are Delete, Do, Delegate, and Defer. Hiver can enhance this process by efficiently organizing emails into categories, allowing for quicker delegation and follow-ups, thus streamlining communication and task management.
How do you effectively manage emails?
Effective email management involves organizing your inbox, prioritizing important messages, and using tools to automate repetitive tasks. Hiver enhances this process by offering shared inboxes, email delegation, and automation features, making team collaboration and customer support seamless and efficient.
What is the best way to organize your email?
The best way to organize your email is by using filters, labels, and folders to categorize messages based on subject, sender, or priority. Hiver offers tags, labels, notes, and @mentions to streamline collaboration and improve team response times.
