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Support teams rely on Cc/Forwards or external collaboration tools to communicate with other teams regarding some emails. The resulting back and forth can delay responses. Notes help teams collaborate better and resolve emails faster, without leaving Gmail.
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Categorize and prioritize customer conversations easily with email tags. Filter emails by tags for faster access.
Maximise customer delight with the wide range of features offered by Hiver
We use ‘Notes’ all day long to keep each other informed. When someone tags me on an email, I can see and quickly address it without cluttering my inbox.
Associate Director, OSP