Exceed customer expectations,
every single time

SLAs for shared mailboxes ensures you never drop the ball on a support query.

Hiver Gmail Helpdesk SLA Hero Image

Hiver’s SLAs help you set and
measure your team’s responsiveness

Set up SLAs based on conditions you set, and track them down to the minute.

Hiver Gmail Helpdesk SLA Illustration

What happens when the SLA is violated?

Hiver Gmail Helpdesk SLA Violation Notification Bell Icon Hiver sends a notification to your team.

Hiver Gmail Helpdesk SLA Violation Notification Tag Icon A tag ‘SLA violation’ is attached to that email.

Hiver Gmail Helpdesk SLA Violation Notification Feed Icon The email activity feed reflects the violation.

More Features

Shared Inbox Automation

Automate mundane and repetitive tasks based on rules.

Explore Automation

Help desk Analytics

Get insights into how your team's doing at managing emails.

Explore Analytics

Loved by G Suite customers across 30+ countries

Hiver shared mailbox reviews
Hiver shared inbox Vacasa case study


Vacasa handles support tickets
80% faster with Hiver

Hiver Shared Inbox Quote

Great software without changing systems.

We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.

Hiver shared inbox customer Gregory Karelitz HubSpot