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Service Level Agreements (SLAs) help manage customer expectations and keep support teams accountable for timely email resolution. With Hiver, teams can set up and modify help desk SLAs to prioritize emails and deliver outstanding customer service.
Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.
Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.
Maximise customer delight with the wide range of features offered by Hiver
With Hiver, I have much better visibility into where an issue is on the resolution path. And we've stopped missing emails. It is essentially like having an additional person on my team.
Ocean Freight Operations Manager