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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
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7-day free trial | No credit card required
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Hiver is an AI-powered customer service software that helps your team manage customer interactions across channels - email, chat, phone, and WhatsApp - from an interface that looks and feels like your inbox.
Unlimited users on Free plan No credit card needed
SLA success rate
Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver.
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
increase in
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With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Features |  | Other Customer Service Software |
|---|---|---|
| Ease of Setup | Inbox-like interface. Setup takes less than one hour. | Interface is complicated. Extensive training needed to get started. |
| Advanced Features | Offers automation, analytics, CSAT surveys, AI bots, and SLA monitoring. Extremely easy to use all these features | Offers all essential help desk features but is complicated to learn and use. |
| Enterprise-Grade Security | GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant, ensuring robust data protection. | Security compliance varies; many require higher-tier plans for enhanced security features. |
| 24/7 Support | Provides white-glove onboarding and 24/7 support across all plans. | 24/7 support typically reserved for premium plans; onboarding may not be as comprehensive. |
Seamless Collaboration | Enables teamwork with shared drafts, notes, @mentions, and collision alerts, all within your inbox. | Collaboration often involves external tools, leading to fragmented workflows. |
List the core features that your team requires, such as ticketing, automation, analytics, or multi-channel support. For example, if your team handles support requests across multiple channels, look for tools like Hiver, Freshdesk, or Zendesk. Whereas, if you want to automate multiple workflows and do customer support on autopilot, Intercom's Fin AI might be worth looking into.
Choose a tool that's easy for your team to adopt. Ease of use will determine how efficiently your team can operate on a daily basis. On that note, tools like Hiver that offer an inbox-like interface are worth considering.
Some platforms, like Hiver, offer essential features, such as customer portal, automation, SLAs integrations, at lower price tiers. Others may require users to opt for their premium plans to avail similar functionalities. What you get for what you pay is an important factor to consider. It ensures you don't invest in bloated tools.
Make sure the software integrates with the tools you already use, such as CRM, email clients, or project management tools. For example, if your support team uses Gmail, Hiver can be a great fit.
Check if the software provider offers 24/7 support, training resources, or onboarding assistance. For example, Hiver provides 24/7 support on all plans, while other providers may offer limited support unless you opt for premium pricing plans.
Look for platforms that are GDPR, HIPAA, or SOC 2 compliant. Hiver, for example, meets several industry standards, including ISO27001, GDPR, HIPAA, and SOC2 Type II. This is especially important if your business operates in verticals such as finance or healthcare.
List the core features that your team requires, such as ticketing, automation, analytics, or multi-channel support. For example, if your team handles support requests across multiple channels, look for tools like Hiver, Freshdesk, or Zendesk. Whereas, if you want to automate multiple workflows and do customer support on autopilot, Intercom's Fin AI might be worth looking into.
Choose a tool that's easy for your team to adopt. Ease of use will determine how efficiently your team can operate on a daily basis. On that note, tools like Hiver, which integrates with Gmail and Outlook, and Intercom, which offers an extremely intuitive interface, are options worth considering.
Some platforms, like Hiver, offer essential features, such as customer portal, automation, SLAs integrations, at lower price tiers. Others may require users to opt for their premium plans to avail similar functionalities. What you get for what you pay is an important factor to consider. It ensures you don't invest in bloated tools.
Make sure the software integrates with the tools you already use, such as CRM, email clients, or project management tools. For example, if your support team uses Gmail, Hiver can be a great fit. On the other hand, if you want extensive integrations, explore Zendesk.
Check if the software provider offers 24/7 support, training resources, or onboarding assistance. For example, Hiver provides 24/7 support on all plans, while other providers may offer limited support unless you opt for premium pricing plans.
Look for platforms that are GDPR, HIPAA, or SOC 2 compliant. Hiver, for example, meets several industry standards, including ISO27001, GDPR, HIPAA, and SOC2 Type II. This is especially important if your business operates in verticals such as finance or healthcare.
The best customer service software for small and medium businesses is one that is easy to use, fits seamlessly into existing workflows, and offers powerful features. Keeping these factors in mind, many teams favor Hiver because it works directly within Gmail and Outlook, so there’s no need for extra software or complex setups. It can be set up in less than one hour, and can empower smaller teams to deliver personalized support at scale.
Unlike many customer service tools that reserve advanced features for higher pricing plans, Hiver includes essentials like automation, multi-channel support, 24/7 support, and CSAT surveys across all plans. Teams using Hiver also get personalized onboarding free of charge. Overall, it’s a budget-friendly choice that doesn’t compromise on quality.
Look for automation, in-depth analytics, CSAT surveys, and collaboration functionalities to ensure your support team can work efficiently. Hiver offers these features directly within Gmail and Outlook, making it easy to streamline workflows without switching platforms. The right features should ultimately reduce workload and improve resolution time.
Hiver is a popular choice among customer service teams, and is rated 4.7/5 on G2, Capterra, and GetApp. Known for its ease of use and seamless integration with Gmail and Outlook, Hiver allows support teams to manage customer queries without switching tabs. Other top-rated customer support tools include Zendesk, Freshdesk, and Zoho Desk, each offering unique features tailored to different support needs.
If your team uses Gmail, Hiver might be the best option for a customer service software. That’s because Hiver works inside the familiar interface of Gmail, bringing all customer queries into your work inbox. Unlike other customer support software, Hiver doesn’t require switching between apps, which helps your team save valuable time and reduces complexity.
As part of Hiver's forever free plan, support teams can manage customer interactions across email (using a group email such as support@ or help@), chat, phone, and WhatsApp. You also have access to email templates for quick responses to common questions, shared drafts and internal notes that enable faster internal collaboration, an external knowledge base, and integration with Slack.
Check out these curated resources for recommendations and tips
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Unlimited users on Free plan No credit card needed
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
