With shared drafts in Hiver, you can easily manage discussions around emails in real time without multiple replies and forwards or external collaboration tools.
Invite teammates to create email drafts together with just a single click. Simply start composing an email draft in Gmail and hit the Share Draft button. It is as easy as that.
Hiver does not allow more than one user to edit a shared draft at any given point in time, preventing the chaos caused by multiple users editing an email. Users also see notifications when another user is editing a shared draft.
Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses
Explore Email Templates
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Explore Notes and @mentions
Hiver required minimal training or workflow changes as it integrated nicely with Gmail. Other solutions we tried required yet another system to log into, plus a complete mind shift in the way the team approached and used email.
Pulse Manager at Reali