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New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here
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Easily share and draft emails in real time with your team, without the hassles of multiple replies and forwards. With shared drafts, you can easily manage discussions around emails in real time without relying on external collaboration tools.
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Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Maximise customer delight with the wide range of features offered by Hiver
Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Manager - Field Operations and Systems