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Email management software, powered by AI
No more messy threads, missed emails, and duplicate replies. Hiver uses AI for email management to handle high-volume shared inboxes like support@ or success@. Easily establish ownership of tasks and let AI draft replies, respond to FAQs, and automate the busywork.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Make email support enjoyable again
Supercharge with AI
Trusted by teams that need AI-powered email management
65% faster resolution
“Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays and made our team much more efficient.”
Jill Tarnoff
Sr. AP Specialist
50% faster email resolution
“With Hiver, I have much better visibility into where an issue is on the resolution path. And we’ve stopped missing emails. It is essentially like having an additional person on my team.”
Nathan Strang
Ocean Freight Operations Manager
40% faster, on-time updates
“Our communication is now structured and transparent. Everyone knows what they’re responsible for, and managers have full visibility of what’s happening.”
Sławomir Piotrowski
Head of Data Processing
50 hrs saved per month
“We save at least four hours daily by automating case routing and eliminating manual introductions between staff and their HR partners. Our HR team now focuses on higher-priority work instead of manual sorting.”
Chase Espinoza-Johnson
Manager of HR Operations
Beyond AI-powered email management
Frequently Asked
Questions
What is a shared email mailbox?
A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.
Why use a shared inbox?
A shared inbox enhances team collaboration and efficiency by centralizing email communication, making it easier to manage customer queries, assign tasks, and ensure no email goes unanswered. Hiver offers a shared inbox with features like email delegation, collision detection, and analytics, significantly improving team productivity and customer satisfaction in a seamless and integrated manner.
How quickly can we set up AI email management for our support team?
Hiver’s setup is designed to be fast and straightforward. You can connect your shared inboxes (like support@ or billing@) and start using AI email management features within minutes. Once connected, you can enable AI Agents, draft templates, and configure rules without lengthy implementation cycles.
Can AI automatically draft replies and suggest responses for agents?
Absolutely. Hiver’s AI-powered email management assists agents with intelligent reply suggestions and prewritten drafts based on your knowledge base, SOPs, and past conversations. This helps flatten learning curves, reduce time spent crafting responses, and improve overall reply quality.
How does AI email management reduce response time and workload?
AI email management reduces response time by handling repetitive tasks that typically slow teams down. Hiver’s AI Agents can automatically draft replies, suggest context-aware responses, detect sentiment, and extract key details, allowing agents to focus on more complex, high-value support requests.
Is AI email management secure for handling customer conversations?
Yes. Hiver is built with enterprise-grade security, and your customer conversations and data remain protected. AI processing respects the same access controls and privacy settings as the rest of Hiver.
How do I turn my email into a shared mailbox?
Turning your email into a shared mailbox involves configuring your email settings to allow multiple users to access and manage the mailbox. Hiver, with its advanced shared inbox capabilities, enables teams to seamlessly convert their inbox into shared inbox, fostering better collaboration and efficiency in handling customer queries.
What are the 4 D's of email management?
The 4 D’s of email management are Delete, Do, Delegate, and Defer. Hiver can enhance this process by efficiently organizing emails into categories, allowing for quicker delegation and follow-ups, thus streamlining communication and task management.
How do you effectively manage emails?
Effective email management involves organizing your inbox, prioritizing important messages, and using tools to automate repetitive tasks. Hiver enhances this process by offering shared inboxes, email delegation, and automation features, making team collaboration and customer support seamless and efficient.
What is the best way to organize your email?
The best way to organize your email is by using filters, labels, and folders to categorize messages based on subject, sender, or priority. Hiver offers tags, labels, notes, and @mentions to streamline collaboration and improve team response times.
Transform shared inboxes with AI-powered email management.
Unlimited users on Free plan ✦ No credit card needed
