Ensure multiple users don’t work on the same queries

Collisions occur when two or more users respond to the same query. Hiver's Collision Alerts prevent multiple users from responding to the same query and potentially sending conflicting replies.

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Never step on someone else’s toes again

  • In many instances, multiple team members end up replying to an email, unaware that other teammates are also working on the same email
  • Collision alerts disable the option to edit a draft for other users when one user is already working on an email response

Get real time visual collision alerts

  • Get instantaneous visual cues which help detect email collisions
  • If you start replying to an email that another user is working on, you get a floating notification of the user’s activity

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Collision Alerts notifies us in real-time if two people accidentally end up working on the same email. It keeps us on the same page - and helps prevent duplicate replies to emails.

Johanny Rodriguez
Johanny Rodriguez

Associate Director of Account Managers


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