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Prevent email duplication

Ensure multiple users don’t work on the same emails

Collisions occur when two or more users respond to the same email in a shared inbox. Hiver’s Collision Alerts prevent multiple users from responding to the same email and potentially sending conflicting replies, thereby ensuring efficient customer service.

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Never step on someone else’s toes again

  • In many instances, multiple team members end up replying to an email, unaware that other teammates are also working on the same email
  • Collision alerts disable the option to edit a draft for other users when one user is already working on an email response

Get real time visual collision alerts

  • Get instantaneous visual cues which help detect email collisions
  • If you start replying to an email that another user is working on, you get a floating notification of the user’s activity
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Collision Alerts notifies us in real-time if two people accidentally end up working on the same email. It keeps us on the same page - and helps prevent duplicate replies to emails.

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Johanny Rodriguez
Johanny Rodriguez

Associate Director of Account Managers

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