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New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here
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Collisions occur when two or more users respond to the same email in a shared inbox. Hiver’s Collision Alerts prevent multiple users from responding to the same email and potentially sending conflicting replies, thereby ensuring efficient customer service.
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Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Maximise customer delight with the wide range of features offered by Hiver
Collision Alerts notifies us in real-time if two people accidentally end up working on the same email. It keeps us on the same page - and helps prevent duplicate replies to emails.
Associate Director of Account Managers
Loved by 8000+ teams on Google Workspace
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
