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Supercharge your Gmail icon to deliver outstanding customer service

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The simplest and fastest way to deliver outstanding customer service without ever leaving Gmail.

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Shared inbox management

Everything you need to resolve customer issues quickly

Shared Inbox Management Shared Inbox Management
Hiver Email Delegation Illustration

Email Delegation

Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.

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Hiver Views Illustration

Views

Group customer emails by filter combinations and save them for quick access.

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Hiver Email Templates

Email Templates

Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.

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Hiver Workload Distribution

Workload Distribution

Get a real time view of your team’s workload and optimize workload distribution with a single click.

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Hiver Email Tags Illustration

Email Tags

Categorize customer issues with Email Tags. Filter emails based on tags for faster access.

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Hiver Android iOS Apps

Android / iOS apps

Enable field agents to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps.

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Hiver Shared Drafts

Shared Drafts

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

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Hiver Contacts

Customer ContactsNew

Understand customers better. Get rich customer context and insights to craft personalized responses.

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Hiver Email Tags Illustration

Notes and @mentions

Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.

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Hiver Email Tags Illustration

Permalinks

Easily share emails with Permalinks. Limit access, or change accessibility settings with a few clicks.

Use Google Workspace?
Then you already know how to use Hiver.

Hiver keeps things simple by bringing all the features of a traditional
helpdesk solution right inside Gmail.

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Automations

Leverage Hiver’s powerful automations and simplify mundane and repetitive
help desk tasks.

Automations Automations
Hiver Rule Based

Rule-based automations

Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.

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Hiver Harvey Bot

Harvey - The AI BotNew

Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

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Hiver Rule Based

Round robin assignment

Automatically assign emails to your customer service team in a Round-Robin manner for better workload distribution.

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Hiver Auto Assignment

Body-search automations

Set up trigger conditions based on the content in the email body to make automations more contextual.

Deep insights

Measure team performance, identify areas of improvement and measure customer sentiment

Deep Insights Deep Insights
Hiver CSAT

Customer Surveys (CSAT)

Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.

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Hiver SLA

SLA and Business Hours

Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.

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Hiver Analytics

Analytics

Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.

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Integrations

Connect your favourite apps to your Gmail inbox

Integrations Integrations
Hiver Asana

Asana

Experience Asana’s project management functionalities within Gmail - collaborate on tasks, add context, and get complete visibility into task status.

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Hiver JIRA

Jira

Enable teams to manage JIRA projects from Gmail. Contextualize, track and maintain visibility into issues linked to customer conversations.

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Hiver chat New

Answer your customer’s queries in minutes instead of hours with Hiver chat,
and manage these chats right inside Gmail.

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Testimonials

Our customers ❤️ us for
good reason

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Brennan Hicks
Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

profile
Pamela Brown
Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

profile
Tyler Winn
Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Best Usability
profile
Michelle Reznick
Verified user

With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.

profile
Christian Sibayan
Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

profile
Nathan Strang
Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.

profile
Brennan Hicks
Verified user

Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.

profile
Pamela Brown
Verified user

Hiver is a total game-changer as it allows us to respond quickly to customer emails.

profile
Tyler Winn
Verified user

We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.

Best Usability
profile
Michelle Reznick
Verified user

With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.

profile
Christian Sibayan
Verified user

Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.

profile
Nathan Strang
Verified user

Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.

profile
Scott Gellatly
Verified user

Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.

profile
Jarrett Lau
Verified user

With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.

HelpDesk High Performer
profile
Sonia Cruz
Verified user

Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.

profile
Jędrzej Dąbrowski
Verified user

We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.

Shared Inbox Best Relationship
profile
Christina O'Connor
Verified user

I love the fact that Hiver is very intuitive. If I was looking at Hiver as a person, they would be very well organized.

profile
David Pinto
Verified user

Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.

profile
Scott Gellatly
Verified user

Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.

profile
Jarrett Lau
Verified user

With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.

HelpDesk High Performer
profile
Sonia Cruz
Verified user

Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.

profile
Jędrzej Dąbrowski
Verified user

We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.

Shared Inbox Best Relationship
profile
Christina O'Connor
Verified user

I love the fact that Hiver is very intuitive. If I was looking at Hiver as a person, they would be very well organized.

profile
David Pinto
Verified user

Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.

The most secure
customer service solution

US Privacy Shield
SOC 2 Type II Compliant
ISO 27001 Certified

At Hiver, we prioritize our customers’ data privacy. We’ve built processes, technologies, and policies that ensure we deliver on our data security promise. More than 8,000 teams trust us to keep their customer data safe.

Join the 8000+ teams that are using Hiver to deliver a great customer experience

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