Supercharge your to deliver outstanding customer service

Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.

Group customer emails by filter combinations and save them for quick access.

Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.

Get a real time view of your team’s workload and optimize workload distribution with a single click.

Categorize customer issues with Email Tags. Filter emails based on tags for faster access.

Collaborate with co-workers from teams outside your shared mailbox and resolve customer queries/issues faster.

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Easily share emails with Permalinks. Limit access, or change accessibility settings with a few clicks.

Understand customers better. Get rich customer context and insights to craft personalized responses.

Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.

Enable field agents to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps.

Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.

Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Automatically assign emails to your customer service team in a Round-Robin manner for better workload distribution.

Set up trigger conditions based on the content in the email body to make automations more contextual.

Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.

Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.

Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.

Experience Asana’s project management functionalities within Gmail - collaborate on tasks, add context, and get complete visibility into task status.

Enable teams to manage JIRA projects from Gmail. Contextualize, track and maintain visibility into issues linked to customer conversations.

Assign conversations accurately based on Salesforce CRM data and save the time and effort spent in manual email delegation.

Add WhatsApp as a support channel. Integrate WhatsApp Business API with Hiver and start offering WhatsApp support right inside your Gmail inbox.

Build smart workflows and automate daily tasks by integrating your favorite apps using Zapier with Hiver.

Communicate and collaborate with ease. Receive essential updates with Hiver’s Slack Integration.

Empower customers to self-serve. Enable agents to deflect repetitive queries with Hiver’s Knowledge Base – a centralized library of help articles.

Answer your customer’s queries in minutes instead of hours with Hiver chat, and manage these chats right inside Gmail.

Never let any customer email slip through the cracks. Create ownership for every email, collaborate faster internally, and keep teams productive.

Create and manage voice inbox that allows you to track and make calls* right inside Gmail. (*requires an Aircall account)

Add WhatsApp as a support channel using Hiver. Manage all incoming queries via WhatsApp without leaving your inbox.