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Help desk
Management

Everything you need to resolve customer issues quickly

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Shared Inboxes

Keep your team on the same page, organize and streamline customer communication, and never miss an email.


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Email Tags

Categorize and prioritize customer issues with Email Tags. Filter emails based on tags for faster access.


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Roles and Permissions

Get complete control over how your team can access information within the system.


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Email Delegation

Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.


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Collision Alerts

Get alerted when someone is responding to an email you’re seeing. Avoid duplicate and conflicting responses.


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Activity Timeline

Get a complete picture of all actions taken on an email - right next to the email thread.


Productivity

Everything your customer service team
needs to stay productive and efficient

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Automations

Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.


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Workload Distribution

Get a real time view of your team’s workload and optimize workload distribution with a single click.


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Auto Assignment

Automatically assign emails to your customer service team in a Round-Robin manner for better workload distribution.


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Mobile App

Enable field teams to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps.


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Views

Easily group, sort and filter customer emails using filter combinations and save them for quick access.


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Integrations

Connect your Hiver customer service help desk with other tools you use (Slack and Zapier).


Collaboration

Work together with your team to resolve customer queries faster

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Notes and @mentions

Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific teammates when needed.


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Shared Drafts

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.


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Email Templates

Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.


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Deep Insights

Measure team performance, identify areas of
improvement and measure customer sentiment

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Customer Surveys (CSAT)

Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.


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SLA and Business Hours

Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.


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Analytics

Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.


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The most secure
customer service solution

Security by Google

We do not store your emails

Certified Google Partner

EU - US Privacy Shield

SOC 2 Type II Compliant

ISO 27001 Certified

Air Comm makes customer
email management a breeze

How an award-winning wireless communications and solutions provider used Hiver to resolve customer queries faster and save 195 hours every month.

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Join the 7000+ teams that are using Hiver to
deliver a great customer experience

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