What happens when your favourite chocolate brand meets Hiver?
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to deliver outstanding customer service
The simplest and fastest way to deliver outstanding customer service without ever leaving Gmail.
Everything you need to resolve customer issues quickly
Email Management
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
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Email Templates
Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.
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Workload Distribution
Get a real time view of your team’s workload and optimize workload distribution with a single click.
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Email Tags
Categorize customer issues with Email Tags. Filter emails based on tags for faster access.
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Android / iOS apps
Enable field agents to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps.
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Shared Drafts
Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.
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Customer ContactsNew
Understand customers better. Get rich customer context and insights to craft personalized responses.
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Notes and @mentions
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
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Permalinks
Easily share emails with Permalinks. Limit access, or change accessibility settings with a few clicks.
Leverage Hiver’s powerful automations and simplify mundane and repetitive
help desk tasks.
Rule-based automations
Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.
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Harvey - The AI BotNew
Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.
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Round robin assignment
Automatically assign emails to your customer service team in a Round-Robin manner for better workload distribution.
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Body-search automations
Set up trigger conditions based on the content in the email body to make automations more contextual.
Measure team performance, identify areas of improvement and measure customer sentiment
Customer Surveys (CSAT)
Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.
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SLA and Business Hours
Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.
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Analytics
Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.
Read moreConnect your favourite apps to your Gmail inbox
Asana
Experience Asana’s project management functionalities within Gmail - collaborate on tasks, add context, and get complete visibility into task status.
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Jira
Enable teams to manage JIRA projects from Gmail. Contextualize, track and maintain visibility into issues linked to customer conversations.
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Answer your customer’s queries in minutes instead of hours with Hiver chat,
and manage these chats right inside Gmail.
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Hiver is a trustworthy, discerning, and dependable sidekick that has helped us respond to email queries 25% faster.
Hiver is a total game-changer as it allows us to respond quickly to customer emails.
We used to use Freshdesk. But after switching to Hiver, we have gained greater efficiency.
With Hiver, we’ve seen a drastic improvement in meeting SLAs and our customers get a better experience.
Hiver is a very friendly tool. We've been able to improve average response time by 60% using Hiver.
Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
Zendesk was expensive, clunky, and had features we didn't need. Hiver helps us have natural conversations with customers.
With Hiver, we’re running all client communication straight from Gmail and it has brought a lot more clarity within our team.
Hiver has helped our support team become 80% more productive. We now reply faster to clients, and my team is more organized than ever.
We got a little burned with Zendesk, so we didn’t want to commit. Hiver has helped us improve average resolution time by 44%.
Since moving to Hiver, we never miss our SLA of 24 hours. I now have a clear idea on how well we're serving our partners.
At Hiver, we prioritize our customers’ data privacy. We’ve built processes, technologies, and policies that ensure we deliver on our data security promise. More than 8,000 teams trust us to keep their customer data safe.
