The complete customer service platform

Enable team members to schedule and manage their availability, ensuring new email conversations are unassigned during their absence for seamless workflow continuity.

Managers and supervisors can follow email threads of interest to get notified on progress made on customer queries and escalations.

Track all email threads easily using unique Conversation IDs (ticket numbers) mapped to each email conversation.

Categorize conversations using Email Views. Use a combination of filters to bucket email conversations and save them for quick access.

Collaborate with co-workers from teams outside your shared mailbox, on both internal and external queries.

Get insightful context on conversations with customers and employees. Leverage this to understand them better and craft personalized responses.

Create and save canned responses as email templates with rich media attachments. Share them with your team to provide faster, more consistent responses.

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Collaborate within your team seamlessly, without Ccs and forwards. Use @mention to tag a colleague and write a note.

Ensure faster approvals on requests from customers, vendors, or employees from the comfort of your inbox. Simplify approval workflows.

Share emails with your teammates or other departments through private and public permalinks. Control accessibility with just a few clicks.

Help teams avoid mistakes like email duplication with real-time collision alerts. Ensure no two team members work on the same query.

Categorize business communication based on type or priority using Email Tags, for faster access.

Manage, optimize, and visualize your team’s workload effortlessly and improve overall team productivity.

Enable field agents to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps. Stay productive on the road.

Add custom data points to every conversation to use in reporting, automation workflows, and the API.

Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.

Set up trigger conditions based on the content in the email body to make automations more contextual.

Automatically assign queries to various teams in a Round-Robin manner for better workload distribution.

Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.

Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.

Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Enable developers and admins to use Hiver APIs for building custom integrations with tools and apps of their choice.

Create and manage a voice channel powered by Hiver’s Aircall integration. Make, receive, log, and track calls within your inbox.

Experience Asana’s project management functionalities within your inbox - collaborate on tasks, add context, and get complete visibility into task status.

Enable teams to manage JIRA projects from the comfort of your inbox. Contextualize, track and maintain visibility into issues linked to customer conversations.

Okta’s integration with Hiver allows admins to automate user lifecycle management and ensure smoother access management.

Add, view, and track invoices in QuickBooks, from the comfort of your inbox. Ensure smoother management of invoices.

Assign conversations accurately based on Salesforce CRM data and save the time and effort spent in manual email delegation.

Communicate and collaborate with ease. Receive essential updates with Hiver’s Slack Integration.

​​Add WhatsApp as a support channel. Simply enable the Hiver - WhatsApp integration and start offering WhatsApp support within your inbox.

Build smart workflows and automate daily tasks by integrating your favorite apps using Zapier with Hiver.

Never let any customer email slip through the cracks. Create ownership for every email, collaborate faster internally, and keep teams productive.

Answer your customer’s queries in minutes instead of hours with Hiver Live Chat, and manage these chats within your inbox.

Maximize the potential of your Live Chat with Chatbots to speed up responses and improve agent productivity — all within your inbox.

Create help articles to empower your users to find answers on their own. Share these articles publicly with your customers or keep them private for internal use.

Create and manage voice inbox that allows you to track and make calls* from the comfort of your inbox (*requires an Aircall account)

Add WhatsApp as a support channel using Hiver. Manage all incoming queries via WhatsApp without leaving your inbox.

Enable a self-service experience for your customers to seamlessly submit issues and track its resolution status.