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What happens when your favourite chocolate brand meets Hiver?
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The simplest and fastest way to deliver outstanding customer service without ever leaving Gmail.
Leverage Hiver’s powerful automations and simplify mundane and repetitive
help desk tasks.
Rule-based automations
Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.
Read moreHarvey - The AI BotNew
Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.
Read moreRound robin assignment
Automatically assign emails to your customer service team in a Round-Robin manner for better workload distribution.
Read moreBody-search automations
Set up trigger conditions based on the content in the email body to make automations more contextual.
Measure team performance, identify areas of improvement and measure customer sentiment
Customer Surveys (CSAT)
Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.
Read moreSLA and Business Hours
Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.
Read moreAnalytics
Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.
Read moreConnect your favourite apps to your Gmail inbox
Asana
Experience Asana’s project management functionalities within Gmail - collaborate on tasks, add context, and get complete visibility into task status.
Read moreJira
Enable teams to manage JIRA projects from Gmail. Contextualize, track and maintain visibility into issues linked to customer conversations.
Read more
Answer your customer’s queries in minutes instead of hours with Hiver chat,
and manage these chats right inside Gmail.
At Hiver, we prioritize our customers’ data privacy. We’ve built processes, technologies, and policies that ensure we deliver on our data security promise. More than 8,000 teams trust us to keep their customer data safe.