Everything you need to resolve customer issues quickly
Keep your team on the same page, organize and streamline customer communication, and never miss an email.
Categorize and prioritize customer issues with Email Tags. Filter emails based on tags for faster access.
Roles and Permissions
Get complete control over how your team can access information within the system.
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Get alerted when someone is responding to an email you’re seeing. Avoid duplicate and conflicting responses.
Get a complete picture of all actions taken on an email - right next to the email thread.
Everything your customer service team
needs to stay productive and efficient
Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.
Get a real time view of your team’s workload and optimize workload distribution with a single click.
Automatically assign emails to your customer service team in a Round-Robin manner for better workload distribution.
Enable field teams to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps.
Easily group, sort and filter customer emails using filter combinations and save them for quick access.
Connect your Hiver customer service help desk with other tools you use (Slack and Zapier).
Work together with your team to resolve customer queries faster
Notes and @mentions
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific teammates when needed.
Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.
Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.
Measure team performance, identify areas of
improvement and measure customer sentiment
Customer Surveys (CSAT)
Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.
SLA and Business Hours
Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.
Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.
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We do not store your emails
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How an award-winning wireless communications and solutions provider used Hiver to resolve customer queries faster and save 195 hours every month.Read more