Manage a shared email account like support@ or sales@ from your Gmail. Delegate emails, and keep track of tasks.

Exceed customer expectations every single time. SLAs ensure you never drop the ball on a support query. Set the right expectations for your team.

Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Communicate internally using Email Notes with @mentions. No more confusing CCs, Fwds and BCCs.

Use @mentions in email notes to rope in your team-mates when needed.

Set up your Shared Mailboxes to automatically send responses when a new email is received.

Group emails by filter combinations and save them for quick access.

Get a full history of all actions taken on an email. Learn when it was marked open or closed, and see what your team talked about.

Save canned responses as email templates. Embed into responses easily, and share with your team.

Collaborate on your email responses by sharing email drafts. Write a response, have a colleague review and send.

Get deep insights into how your team is doing on responding to and resolving your customer and sales queries.

Automate key actions like automatically assigning emails based on rules, or closing and archiving emails.

Define Business Hours when your team services shared mailboxes, and track SLAs only during that time period.

Add a short survey at the end of Shared Inbox emails to measure customer satisfaction.

Integrate your Shared Mailboxes and Gmail labels with other tools you use.

Get notified about new tasks and @mentions your team writes for you.

Manage multiple Shared Mailboxes like support@, sales@, jobs@ and info@ - all from your Gmail account.

Create user roles based on your team structure. Establish who does what and define permissions for every team member.