Hiver is a beautiful and simple solution that gives you everything you need to easily and efficiently manage shared inboxes, right from within Gmail.
Stay on top of every email interaction by converting them into actionable tasks, assigning owners and statuses, and tracking every email activity down to the T.
Delegate emails as tasks to your team, right from Gmail. Track them effortlessly.
Categorize emails by attaching Tags. Filter emails based on Tags attached to them.
Get a complete picture of all actions taken on an email - right next to the email thread.
SLA and Business Hours
Define Business Hours when your team services shared mailboxes, and track SLAs only during that time period.
Customer Surveys (CSAT)
Measure customer satisfaction by sending a short survey at the end of emails.
Provide full context, collaborate where you work, and avoid needless going back and forth between multiple tools.
Notes and @mentions
Communicate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in your teammates when needed.
Get alerted when someone is responding to an email you’re seeing. Avoid duplicate and conflicting responses.
Save canned responses as email templates. Share them with your team.
Collaborate on your email responses in real time by sharing drafts with your teammates.
Use powerful automations and bid goodbye to repetitive tasks. Get in-depth insights and connect Hiver to your favorite business apps.
Automatically assign emails to your team in a Round-Robin manner for faster responses.
Automate mundane and repetitive tasks based on rules.
Group emails by filter combinations and save them for quick access.
Track all your key email metrics. Identify areas of improvement and fix them.
Connect your shared mailboxes with other tools you use (Slack and Zapier).
Named Email Collaboration Leader by G2 Crowd
Loved by over 1500 companies