Transform your
into a multi-channel helpdesk

Categorize conversations using Email Views. Use a combination of filters to bucket email conversations and save them for quick access.

Collaborate with co-workers from teams outside your shared mailbox, on both internal and external queries.

Get insightful context on conversations with customers and employees. Leverage this to understand them better and craft personalized responses.

Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Collaborate within your team seamlessly, without Ccs and forwards. Use @mention to tag a colleague and write a note.

Ensure faster approvals on requests from customers, vendors, or employees from the comfort of Gmail. Simplify approval workflows.

Share emails with your teammates or other departments through private and public permalinks. Control accessibility with just a few clicks.

Help teams avoid mistakes like email duplication with real-time collision alerts. Ensure no two team members work on the same query.

Categorize business communication based on type or priority using Email Tags, for faster access.

Manage, optimize, and visualize your team’s workload effortlessly and improve overall team productivity.

Enable field agents to solve customer issues on-the-go with Hiver’s iOS and Android mobile apps. Stay productive on the road.

Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.

Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Automatically assign queries to various teams in a Round-Robin manner for better workload distribution.

Set up trigger conditions based on the content in the email body to make automations more contextual.

Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails.

Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.

Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.

Create and manage a voice channel powered by Hiver’s Aircall integration. Make, receive, log, and track calls within Gmail.

Experience Asana’s project management functionalities within Gmail - collaborate on tasks, add context, and get complete visibility into task status.

Enable teams to manage JIRA projects from Gmail. Contextualize, track and maintain visibility into issues linked to customer conversations.

Okta’s integration with Hiver allows admins to automate user lifecycle management and ensure smoother access management.

Add, view, and track invoices in QuickBooks, from the comfort of Gmail. Ensure smoother management of invoices.

Assign conversations accurately based on Salesforce CRM data and save the time and effort spent in manual email delegation.

Communicate and collaborate with ease. Receive essential updates with Hiver’s Slack Integration.

Add WhatsApp as a support channel. Simply enable the Hiver - WhatsApp integration and start offering WhatsApp support right inside your Gmail inbox.

Build smart workflows and automate daily tasks by integrating your favorite apps using Zapier with Hiver.

Empower customers to self-serve. Enable agents to deflect repetitive queries with Hiver’s Knowledge Base – a centralized library of help articles.

Answer your customer’s queries in minutes instead of hours with Hiver chat, and manage these chats right inside Gmail.

Never let any customer email slip through the cracks. Create ownership for every email, collaborate faster internally, and keep teams productive.

Create and manage voice inbox that allows you to track and make calls* right inside Gmail. (*requires an Aircall account)

Add WhatsApp as a support channel using Hiver. Manage all incoming queries via WhatsApp without leaving your inbox.