From mundane to memorable:
Automate for better support

Free up your team’s bandwidth to focus on high-value conversations by automating the mundane. Deliver delightful support without causing team fatigue.

*No credit card required

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Join 10,000+ teams which leverage automation workflows to boost team
productivity with Hiver

Take automation Tour play icon

Focus on what matters. Ensure faster resolutions.

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Enable automated, conditional assignments

  • Ensure quicker email responses with automated and efficient email assignments
  • Specify conditions based on which emails can be assigned to a specific team member
  • For example, emails containing the word ‘Payment’ in the subject line / mail body will be assigned to finance specialists

Enable skill-based auto-assignment of tasks New

  • Automatically assign conversations to team members based on their skill-set
  • For example, emails containing the word ‘Reimbursement’ will be assigned only to the payroll specialists in the Finance team
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Follow up on emails the smart way New

  • Speed up email resolutions – Send reminder emails automatically if the recipient does not respond within a defined duration
  • Don’t let conversations go unattended - automatically change the assignee if a conversation has been open for a while
  • Assign incoming emails among specific team members based on the email arrival time
  • Automate removal of tags and addition of notes to conversations by defining necessary triggers and filters

Reduce inbox clutter by automatically closing unimportant emails

  • Automatically change the status of junk emails to ‘Closed’ if they meet certain conditions
  • Automatically mark all auto-generated emails as ‘closed’.
  • For example, you can auto-close all emails that contain the phrase “do not reply” in the subject line.
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Manage team workload efficiently with round-robin assignment

  • Automatically distribute new conversations evenly among active team members
  • Ensure prompt responses by evenly distributing workload
  • Define an ‘Assignment Limit’ to prevent overloading your team members
  • Enable team members to update their availability using simple toggle controls

Automatically organize emails with Tags

  • Tags help you organize conversations by categories
  • Automate the tagging process by defining specific conditions
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    For example, every email from ‘[email protected]’ can be tagged as 'Priority'
  • Help your teams easily identify and prioritize emails that need their attention
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More Hiver
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Our customers love us
for good reason

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Automations in Hiver helped free up an employee’s entire workday and actually got them to focus on more important tasks. With Hiver, I was effectively able to get back an employee into my team.

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Christina O'Connor
Christina O'Connor

Manager, Finance

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FAQs

What is automation in email? Drop Down

Automation in email refers to automating various email-related tasks, improving efficiency and productivity. Hiver offers this capability by automating workflows with rule-based smart automation and enabling collaborative team efforts for better customer service and internal communication.

How do I plan an email automation?Drop Down

To plan email automation, start by identifying repetitive email tasks, segmenting your tasks, and setting clear goals. Hiver enhances this process with its top-notch automation features, allowing for efficient workload management and productivity improvements by automating these tasks directly within your email platform.

What is email automation software?Drop Down

Email automation software enables businesses to automate repetitive email tasks, improving productivity and workload management. Hiver offers this with automated and conditional assignments, skill-based auto-assignment, auto-closing unimportant emails, and round-robin assignments.

Is there a way to automate emails?Drop Down

Yes, automating emails is possible and can significantly improve productivity by managing repetitive tasks more efficiently. Hiver is capable of automating emails by offering seamless integration with email platforms, enabling users to automate workflows, assign tasks, and track progress within their inboxes.