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How finance teams are losing money
We surveyed 450+ mid-to-senior-level finance professionals in the US to understand how communication challenges with customers and vendors can lead to delayed payments and erode trust.
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CX leaders weigh in on the top AI trends in support
In past roles, AP/AR was automated and managed by reps, yet mostly handled via email. Clear policies and contracts are key—without them, poor communication can lead to delayed payments.
Manadeep Raje
Finance & Strategy Leader
Effective communication is vital. With 56% facing delays and 41% unclear email ownership, clear protocols ensure smooth information flow, aiding faster decisions and financial success.
Ankit Kanoria
VP, Finance & GTM Operations, Hiver
Hiver centralizes emails and assigns them clearly, removing confusion. It solved all issues my team had with FrontApp and was so intuitive that onboarding new members was quick and easy.
Justine
Accounts Specialist at DecksDirect
The pandemic is the time to prove commitment. Businesses may chase short-term gains, but those investing in customers now—despite no immediate return—will be tomorrow’s winners.
Steven Van Belleghem
CX Expert and International Keynote Speaker
Here’s what we found:
- provide delayed responses to stakeholders
- lack visibility into email queries and their status
- face delays in payment collections
- are looking for better tools to manage emails
