Outgrown Gmelius and its basic AI?
Move beyond a Gmail-first shared inbox with Hiver, bringing omnichannel support, cross-team collaboration, workflows, and AI Agents built for complex support into one platform.
Why teams leave Gmelius for Hiver.
Omnichannel support
Manage email, chat, Slack, voice, WhatsApp, and more in one support workspace with context connected across channels.
AI Agents built for complex support
Hiver AI drafts, answers, and resolves requests using your help docs, conversation history, and customer data.
Works across Gmail and Outlook
Run support without tying your operation to a single email provider.
Fast, even at high volume.
Hiver loads and acts on conversations without slowing your inbox, even when volume spikes.
No conversation or automation caps
Handle spikes in support volume without moving plans because your conversation or automation usage increased.
Advanced automations
Build multi-step automations, macros, rules, and SLAs that act on data from connected tools to assign, tag, update, and reply automatically.
1,000+ integrations, data sync, and workflows
Connect your CRM, order systems, and other tools, sync data both ways, and trigger workflows directly from the shared inbox.
A help center that writes itself
Turn resolved conversations into new articles and keep your help content current without manual upkeep.
Customer portal and web forms
Let customers submit and track requests through a portal or structured web forms.
Email-first, not omnichannel
Gmelius is built around Gmail shared inboxes. Other channels require separate tools, splitting support across systems.
AI built for drafts and triage
Gmelius AI drafts replies and sorts emails. It keeps your inbox tidy, but it does not resolve requests.
Limited to Gmail
Gmelius is built around Gmail, with no support for Outlook or other email providers.
Slows down at volume.
Email load times can cross 10+ seconds and lag on bulk tasks, making Gmelius hard to use.
Usage caps outside Enterprise
Growth and Pro operate with usage limits and higher caps, while unlimited usage is reserved for Enterprise.
Basic rules
Rules and automations cover the basics, but you can’t build multi-step workflows for complex scenarios or sync Gmelius with your tools.
Basic integrations, no data-sync and workflows
Integrations are limited and don’t power workflows with synced data, leaving teams to jump between tools to find and update info.
No native help center
Gmelius remains focused on inbox and email workflows rather than providing a native customer help center.
No native portal and web forms
Customer support remains centered on email rather than a native portal and form-based self-service layer.
Transform complex support operations with Hiver.
Collaborate across teams, tools, and channels
Loop in teammates, link requests to Jira or Asana, and collaborate in Slack threads inside Hiver, with the full conversation and context intact.
Run multi-step workflows across your systems
Bring context from your CRM, order systems, and other tools into the request, then automate routing, updates, and next steps across them.
Resolve complex requests with AI Agents
Give AI Agents the procedures your team follows. They gather context, check policies, take actions across connected systems, and resolve multi-step requests end to end.
Bring customer context into every request
Surface account health, CRM data, conversation history, and other customer context the moment your team picks up a request.
Move off Gmelius without a migration project
Import your data in a few clicks
Import your shared inboxes, contacts, and conversation history so your team starts with everything already in place.
We help set it up for you
A dedicated onboarding team helps configure integrations, rules, workflows, SLAs, and AI around the way your team works.
Get 24/7 support and enablement
Get 24/7 support, best practices, and hands-on training whenever your team needs it.
Trusted by 10,000+ teams
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Hiver is quick to configure, and you can set it up on your own. We also assign a specialist to help with AI, automations, integrations, and workflows, plus team training before go-live.
2. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Support and enablement are included, not reserved for a premium add-on.
3. Does Hiver meet our compliance requirements?
Yes. Hiver supports ISO, GDPR, CCPA, and HIPAA compliance, with security and permission controls designed to scale with your organization.
4. Is Hiver harder to learn than Gmelius?
No. Hiver is designed to be intuitive and easy to configure, so teams can get comfortable quickly without a steep learning curve.
5. How is Hiver’s AI better than Gmelius’s?
Hiver AI is built for the full support operation. AI Agents resolve multi-step requests across channels and connected systems, while Copilot, AI QA, Insights, and the Help Center support everything around the resolution.
6. Does Hiver's AI actually resolve requests, or just draft replies?
It resolves. AI Agents follow your procedures, use context from your knowledge and connected systems, take actions, and work through requests end to end. When human judgment is needed, they hand off with the full context intact.
7. Can Hiver do what Gmelius’s rules and automations do?
Yes, and across a broader support workflow. Hiver combines rules, macros, SLAs, and multi-step automations that can use data from connected systems to route, update, and move requests forward.
8. Does Hiver have a knowledge base?
Yes. Hiver includes an AI-powered help center that turns resolved conversations into new articles, surfaces knowledge gaps, and keeps content current without manual upkeep.
9. What reporting does Hiver offer that Gmelius doesn’t?
Hiver brings SLA, workload, CSAT, quality, channel, and account-level reporting into one place, so teams can see performance across the broader support operation, not just the inbox.
10. How hard is it to switch from Gmelius?
Guided onboarding and a dedicated support team help you import your data, connect integrations, and configure workflows and AI around the way your team works.
