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Gmelius vs Hiver
Because genius deserves more than basic tools
Say hello to Hiver—and compare how we simplify team communication at scale, without limits or complexity.
Get unlimited users on the Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
based on 2,000+ reviews from
Don’t settle for Gmelius.
Do more with your email inbox using Hiver.
- Unify support channels like email, live chat, voice, SMS, WhatsApp, socials and apps in one place — no toggling, no tabs.
- Limited to email—you’ll need other tools to handle other channels.
- Get started in minutes with a modern, intuitive interface — no training required. Easily drive org-wide adoption.
- Clunky UI and limited onboarding support can slow down team adoption and require manual hand-holding.
- 24/7 support, onboarding, and training — included in every plan, at no additional cost.
- Pay additional for 24/7 support. No implementation assistance or team training—you’ll need to navigate the platform on your own.
- Get started for free. Paid plans begin at just $25/user with all core features included.
- No free plan. Pay an unwarranted premium as plans start at $25 per user.
- Bring context from tools like Salesforce, NetSuite, Jira, and 100+apps — deliver personalized service and resolve faster without tab-hopping.
- Integrations are limited and not customizable.
- Hiver AI helps agents draft replies, triage and route conversations, and automatically respond to all support queries. Easily setup AI in under 10 minutes.
- AI capabilities are pretty basic.
- Knowledge Base and self-service modules are included with every plan.
- No Knowledge base or self-service modules in any plan.
- Capture customer context and automate your workflows using custom fields.
- Gmelius doesn’t provide custom fields.
- Use built-in CSAT surveys to collect customer feedback.
- CSAT functionality is available as a paid add-on via an integration.
- Collaborate effortlessly — assign conversations, loop in teammates, and track ownership without tickets or CCs.
- Limited collaboration forces users to use other apps to work across departments, creating silos
- Unify support channels like email, live chat, voice, SMS, WhatsApp, socials and apps in one place — no toggling, no tabs.
- Get started in minutes with a modern, intuitive interface — no training required. Easily drive org-wide adoption.
- 24/7 support, onboarding, and training — included in every plan, at no additional cost.
- Get started for free. Paid plans begin at just $25/user with all core features included.
- Bring context from tools like Salesforce, NetSuite, Jira, and 100+apps — deliver personalized service and resolve faster without tab-hopping.
- Hiver AI helps agents draft replies, triage and route conversations, and automatically respond to all support queries. Easily setup AI in under 10 minutes.
- Knowledge Base and self-service modules are included with every plan.
- Capture customer context and automate your workflows using custom fields.
- Use built-in CSAT surveys to collect customer feedback.
- Collaborate effortlessly — assign conversations, loop in teammates, and track ownership without tickets or CCs.
- Limited to email—you’ll need other tools to handle other channels.
- Clunky UI and limited onboarding support can slow down team adoption and require manual hand-holding.
- Pay additional for 24/7 support. No implementation assistance or team training—you’ll need to navigate the platform on your own.
- No free plan. Pay an unwarranted premium as plans start at $25 per user.
- Integrations are limited and not customizable.
- AI capabilities are pretty basic.
- No Knowledge base or self-service modules in any plan.
- Gmelius doesn’t provide custom fields.
- CSAT functionality is available as a paid add-on via an integration.
- Limited collaboration forces users to use other apps to work across departments, creating silos
Looking for a Gmelius alternative? You’ve found it with Hiver
Deliver stellar omnichannel customer support
Easily manage communication channels like email, chat, voice, SMS and WhatsApp from Gmail or Outlook.
Leverage AI to draft or refine messages automatically for a perfectly polished response.
Enable effortless self-service
Level up your customer service by enabling
self-service with AI-powered Chatbots, a Knowledge Base, and a Customer Portal.
Smart inboxes built for collaboration
Hiver helps you manage conversations across channels by letting you triage and assign clear ownership without the need for CCs and forwards.
Automate the gruntwork and integrate all your apps
Use the power of workflows and AI to route messages to the right team members, categorize them automatically, and ensure ensure every conversation is responded to on time.
Connect your favorite apps like Salesforce, Jira, NetSuite, and more to handle all your tasks without leaving Hiver.
Make decisions with
data-driven insights
Track key metrics, such as response time, resolution time, and customer feedback, to plan headcount and identify improvement opportunities.
Easily customize reports and dashboards to share key insights with your team.
The complete customer service platform
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision detection
Avoid duplicate responses by seeing who is working on a conversation in real-time.
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Explore why customers love Hiver over Gmelius.
Business service
With Hiver, we’re finally having real conversations with our customers. No ticket numbers, no robotic emails—just personal, human interactions.
Scott Gellatly
General Manager, itGenius
Manufacturing
We chose Hiver over Gmelius for its clean UI, easy adoption, and Gmail-native setup. No complex ticketing system to deal with.
Fin Brown
Project Manager, Get It Made
Manufacturing
495hrs
saved in a month
Business Services
23hrs
saved per month
Real Estate
Searching for old emails is part of the job. Hiver’s search works with Gmail’s, so we find exactly what we need—quickly and accurately.
Jarrett Lau
CEO, Green Ocean Property Management
Business Services
138hrs
saved per month
Business service
Gmelius cluttered our inbox with closed queries. Hiver’s like a Type
A—organized, structured, and gets things done on time.
Tai Roach
Support Team Manager, Air Comm
Healthcare
100%
increase in productivity
See Hiver in action
Still not convinced? Go through our interactive demo to truly understand the Hiver experience.
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Replace Gmelius with its best
alternative—Hiver!
Get unlimited users on the Free plan ✦ No credit card needed
