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No complexities of a ticketing system
Never miss a customer query
Respond to customers faster

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Resolve patient and
vendor inquiries faster, within Gmail

Simplify collaboration and communication to manage patient billing, medical reports, appointments, and claims across multiple channels - email, live chat and phone.

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Hiver Healthcare Tour

Simplify healthcare operations within
Gmail for key stakeholders!

Patients and Caregivers

Access conversation history across channels to respond to patient queries with context
Equitably distribute workload based on shifts and assign queries to skilled team members to improve response quality

Insurance Companies

Strengthen inter-department collaboration - eliminating Ccs and forwards - to expedite claims processing
Seamlessly collaborate with external parties to reduce billing issues, and settle bills faster

Vendors and Suppliers

Facilitate seamless collaboration among internal teams and medical suppliers/vendors
Manage orders, delivery schedules, billing queries through Gmail using tags and notes

Healthcare Regulatory Bodies

Confidentially manage legal matters and ensure compliance with healthcare laws and regulations
Equip compliance officers and healthcare administrators with powerful collaboration features

See how Hiver works

Hiver seamlessly enables help desk
management within Gmail

Hiver has provided our team with the tools we need to manage our customer interactions, identify trends, and use data to celebrate our team's progress and achievements. Hiver's onboarding, account management and technical team members have gone above and beyond to customize their solution to best meet our needs. As a customer facing team, we very much appreciate their excellent customer service!

Taylor GarceauProgram Manager, Customer Success, Cohere Health

Reduce
First Response Time by40%

Reduce
Avg. Resolution Time by26%

Monthly
Work-hours Saved310

Keep Patient Data
HIPAA-compliant

Secure Email Collaboration: Protect patient data with robust encryption protocols, ensuring all patient data remains confidential and compliant
Hiver offers healthcare organizations a Business Associate Agreement (BAA),sharing the responsibility of protecting PHI and adhering to HIPAA guidelines
Audit Trails: Maintain comprehensive logs of team activities, ensuring transparency and traceability

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Deliver An Enhanced
Patient Experience

Respond to patients on-time by automatically assigning queries to the right healthcare staff based on skills or shift-hours
Maintain confidentiality of patient records, by using shared Gmail labels to selectively share email conversations
Monitor and improve average response time and patient satisfaction scores (CSAT)
Allow patients to reach you via their preferred channel - email, live chat, or phone

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Enable effortless collaboration between internal teams, medical suppliers and insurers

Strengthen inter-department collaboration using notes and approval workflows. No CC’ing or forwarding emails required
Track orders, manage delivery schedules, respond to pricing and billing queries in real-time using tags and notes
Respond faster to insurance companies for patient claims and reimbursements using email templates and Collaborators

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