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Top 10 IT Ticketing Systems in 2025 (Free+Paid)
You’ve probably had this happen before: a teammate swings by your desk or sends a quick message on Slack or Teams saying, “Hey, can you
You’ve probably had this happen before: a teammate swings by your desk or sends a quick message on Slack or Teams saying, “Hey, can you
Discover the best Gmail alternatives to optimize email management and productivity. Compare features, pricing, and user experiences to find the perfect fit for your needs.
Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer communication.
Have you ever hit ‘send’ on an email only to experience a sinking feeling a few seconds later because you spotted a glaring mistake in
Want to get more out of Gmail? In this article, we have hand-picked some of the best Google Chrome extensions for managing emails.
Discover the best email clients for Mac in 2024, plus alternative approaches to streamline your inbox and boost productivity. Find the right fit for your workflow.
Frustrated by customer asking refunds? Make them happy! Learn how to navigate refund conversations & craft winning responses. Free templates included!
Google Groups is widely used by many businesses for team collaboration. And it has its benefits. It’s free, it’s part of the Google Workspace and
Shared inbox is a common account for multiple users to manage emails, while a distribution list sends emails to all recipients. Which fits your needs best?
10 effective email templates to communicate delays in response. Ensure clear, empathetic communication during busy periods.
Learn how to effectively use the Scheduling Assistant feature in Outlook to coordinate team meetings without scheduling conflicts.
Discover 10 cancellation email templates tailored for various scenarios, ensuring clear communication and maintaining customer trust and satisfaction.
Escalation emails are used when an issue isn’t resolved through regular support channels and needs immediate attention from higher-level management. A well-written escalation email explains
Find out what goes into writing effective, heartfelt customer apology emails with these best practices and free templates.
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails effectively.
Tricks and unwritten rules that will make your emails rock.
I’ll be honest, I used to spend almost two hours every morning just catching up on emails. Long email threads, scattered updates, and inbox clutter.
If managing support on Kayako feels cumbersome, you’re not alone. Analytics don’t go deep enough, workflows are complicated, and integrations often fall short. These issues
Gmelius has long been a go-to for teams that rely on Gmail for collaboration. It turns your inbox into a shared workspace, complete with email
Before You Can Improve Response Time, You Need to Measure It Correctly Doing customer support on email is tough because you’re juggling a lot: assigning
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