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The Modern AI Customer Service Platform
Relationships are everything for businesses.
Strong customer relationships are more important than ever. But most platforms that enable businesses to deliver customer service were built for a different era: when the internet was dial-up, when AI was science fiction — when business moved in months, not minutes. And while everyone’s talking about AI — but most platforms bury it behind complex setup flows and overpriced add-ons. The worst part? They limit AI to just one corner of the experience: bots on live chat. No, the so-called “AI-first” legacy helpdesks don’t even come close to solving real-life support challenges
Unfortunately, helpdesks are still stuck in the 2000s.
Times have changed….Today’s businesses deserve better. They need a modern AI customer service platform — the kind that makes the impossible feel inevitable.
That’s why we’re here. That’s what we’re building: A platform that works for you, not the other way around. Hiver is a modern AI customer service platform built for fast-moving teams — incredibly powerful, yet effortless to use allowing teams to deliver 5 star service across channels while AI agents handle the busy work.
Trusted by more than 10,000 global teams, we’re the platform of choice for some of the fastest growing businesses empowering them to deliver 5 star service.
“As a brand and as a product, we’re with you every step of the way. From onboarding Hiver to scaling your operations, you get 24/7 assistance.“
Niraj and Nitesh
All about Hiver
Trusted by over 10,000 teams and 2,500+ businesses
Raised over $30M in funding from reputable investors
A global team of 200+ and we’re just getting started
based on 2,000+ reviews from
Meet our leadership team
Frequently Asked
Questions
What is Hiver?
Hiver is a modern AI customer service platform built for teams that want to move away from conventional, complicated help desks.
It combines ease of use—teams are often up and running in 15 minutes—with powerful functionalities such as automations, AI, and analytics.
The platform brings together all support channels (email, chat, voice, WhatsApp, and more) into a single, intuitive workspace, eliminating the need to switch between tabs or tools.
Hiver’s AI goes beyond chatbot functionalities and helps triage, draft, and analyze tickets. Hiver’s focus is simple: empowering customer support teams to resolve queries and build deeper customer relationships.
Why did we build Hiver?
Because customer service has evolved, but helpdesks haven’t. Most still feel stuck in the 2000s: clunky to use, painful to set up, and buried under endless admin work.
We built Hiver to flip that script. To prove that customer service software can be powerful without being complicated. That AI should work quietly across every channel — triaging, routing, and assisting agents — not hidden behind overpriced add-ons.
What does ‘modern’ mean to us?
‘Modern’ isn’t about trends, shiny interfaces, or layering AI on top of clunky systems. To us, it’s about rethinking how people experience software: how it feels to use, how quickly it adapts, and how little it gets in the way.
When we built Hiver, we wanted it to feel familiar from the first click, without the need for handbooks or week-long training sessions. The experience had to be clean, fast, and enjoyable. Something that guides rather than overwhelms.
Because when a product feels effortless, people do their best work without even thinking about the tool in front of them.
Who uses Hiver?
Hiver is used by teams in industries where fast, coordinated communication shapes the customer experience. This includes IT services, software development, logistics, healthcare, finance, education, consumer goods, hospitality, real estate, and professional services.
Inside these organizations, customer service teams, operations leaders, support managers, finance teams, and IT depend on Hiver to stay organized and move quickly. They use it to reduce missed messages, improve response times, and automate routine work without dealing with the complexity of a legacy helpdesk.
More than 10,000 organizations, including Harvard University, Flexport, and Upwork, use Hiver to collaborate easily, automate tasks, and deliver better service.
How is Hiver different from Zendesk or Freshdesk?
Hiver is different from Zendesk and Freshdesk in how simple it is to set up and use. These traditional helpdesks are often heavy, complex, and packed with modules that take weeks to configure, but Hiver keeps everything lightweight and ready to use from day one. You get built-in AI, automation, analytics, and multichannel support in one clean workspace with transparent pricing and 24/7 support included.
Does Hiver only work in Gmail?
No. Hiver works with any email provider. Our new web-based platform is completely email-agnostic, so teams on Outlook and other providers can use Hiver without switching systems.
