The omnichannel customer service
platform built for the agentic era
Most platforms leave the work to your team. One ticket, one task, one resolution at a time. That is the paradigm Hiver changes. Your team and AI Agents work as one to solve complex customer requests.
10,000+
teams trust Hiver worldwide$30M+
raised from top investors200+
people building Hiver4.6/5
2,000+ reviewsMore than a decade of building a platform for real-life complex support.
Niraj Ranjan Rout
CEO and Co-founder@ Hiver
Nitesh Nandy
CTO and Co-founder@ Hiver
Every customer support platform today will tell you it has AI. And most of them actually do. But most “AI platforms” do the trivial 20%. They deflect the simple cases, drop a decision tree on your team, and call it done. Your team still does the other 80%: the complicated, messy work that actually matters.
The long tail of hard, rare, cross-system customer support interactions is where most of the manual work lives. Automating the easy parts of support is not enough. The goal has to be to reach the messy long tail: the workflows that involved too many steps, served too few customers, or cost too much to justify automating before.
We built Hiver because AI for support needs to solve the hard problems.
Hiver’s AI runs through the entire lifecycle of a ticket.
AI Agents pulls customer context from every system, follows your internal SOPs, and resolves requests end-to-end. When a request needs a human, it hands over full context and works alongside your team through to resolution: investigating, routing, and coordinating across departments.
Assists your team on every request: Some requests need a person, and Hiver hands those off as a relay rather than a restart. AI Agents pass on what they found and keep working alongside your team: drafting replies, suggesting next steps, and turning resolutions into help center articles.
Self-improving: Hiver’s AI Agents get smarter the longer they work with you. They learn your policies from your playbook, your tone from your best replies, and your edge cases from every resolution your team makes. The hundredth request is handled better than the first.
That is what AI across the lifecycle means. Not a bot at the front door, but a system that resolves, assists your team as they work, holds quality steady across every conversation, and learns from each resolution your team makes.
Hiver is the only platform built for the agentic era.
Run complex support from Gmail
or a dedicated platform
Hiver Omni
WHY WE BUILT IT
Most teams start on email, then expand to chat, Slack, voice, and other channels. Hiver Omni is an agentic omnichannel platform built for requests that span all of them, with AI working at every stage of the ticket lifecycle.
Hiver in Gmail
WHY WE BUILT IT
Millions of support teams run entirely out of Gmail. We built Hiver in Gmail because asking them to migrate to a new platform was the wrong answer. It adds structure, accountability, and AI right inside Gmail.
Meet the people building it.
Frequently Asked
Questions
What is Hiver?
Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing.
Hiver comes in two products. Hiver Omni is the standalone omnichannel platform. Hiver in Gmail runs the same helpdesk inside Google Workspace, for teams that would rather not leave their inbox.
More than 10,000 teams, including Flexport, Gusto, Ping Identity, and Epic Games, trust Hiver to deliver support that wins customers for life.
Why did we build Hiver?
Every customer support platform today will tell you it has AI. And most of them actually do. But most “AI platforms” do the trivial 20%. They deflect the simple cases, drop a decision tree on your team, and call it done. Your team still does the other 80%: the complicated, messy work that actually matters.
The long tail of hard, rare, cross-system customer support interactions is where most of the manual work lives. Automating the easy parts of support is not enough. The goal has to be to reach the messy long tail: the workflows that involved too many steps, served too few customers, or cost too much to justify automating before.
We built Hiver because AI for support needs to solve the hard problems.
Who uses Hiver?
Hiver is used by teams in industries where fast, coordinated communication shapes the customer experience. This includes IT services, software development, logistics, healthcare, finance, education, consumer goods, hospitality, real estate, and professional services.
Inside these organizations, customer service teams, operations leaders, support managers, finance teams, and IT depend on Hiver to stay organized and move quickly. They use it to reduce missed messages, improve response times, and automate routine work without dealing with the complexity of a legacy helpdesk.
More than 10,000 organizations, including Gusto, Amplitude, Ping Identity, Flexport, and Upwork, use Hiver to deliver stellar support in the age of AI.
How is Hiver different from Zendesk or Freshdesk?
Zendesk and Freshdesk weren’t built for the AI era. Most of the AI capabilities these platforms offer work for simple support and FAQ deflection. Anything complex falls back to your team.
Hiver was built with agentic AI at the center, not bolted on through acquisitions but embedded in how teams work. It resolves complex requests end to end, and hands off to a human with full context when one is needed. It assists your team, ensures quality, surfaces insights, and gets sharper over time as it learns your policies, tone, and edge cases from every resolution your team makes.
Does Hiver only work in Gmail?
No. Hiver works with any email provider. Hiver Omni is a web-based, dedicated omnichannel platform and is completely email-agnostic, so teams on Outlook and other providers can use Hiver too.
Beyond email, teams can also manage omnichannel support across chat, Slack, voice, SMS, and socials with Hiver Omni.
