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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Initiate, track, and obtain faster approvals for customer, vendor, and employee requests right next to their email conversations.
Configure approval workflows with one or more approval steps in the Hiver admin panel.
Add approvers for each step. Approval from at least one approver on a given step will trigger the next.
Initiate an approval request on a conversation by selecting the desired approval workflow.
Approvers get automatically notified at each step and can choose to approve or reject the request.
Get faster approvals from different departments regarding customer requests for discounts, plan extensions, etc.
Ensure complete transparency with well-defined approval workflows for reimbursement requests, departmental budgets, and other use cases.
Build effective approval processes to accelerate tasks such as internal approvals for job offers, policy changes, etc.
Create better visibility and accountability for new software purchases and other IT approval requests.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Maximise customer delight with the wide range of features offered by Hiver
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.