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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
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Research Report

Top CX Trends to Drive Revenue
in 2023

The economic slowdown is changing the way companies look at investments and the ROI of these investments.

We asked 15 customer service leaders to share their insights on how companies can overcome business challenges in 2023.

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My continued focus in 2023 will be optimizing the quality and efficiency by which my team interacts with our customers and maximizing the opportunities for customers to self-solve their own issues. This could be accomplished through artificial intelligence, better analytics, and other technologies…

Jeremy Watkin

Jeremy Watkin

Director of Customer Experience and Support, NumberBarn

In this report, you’ll learn

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How to smartly leverage
technology to predict
customer needs
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How to implement ‘Change Management’ while keeping up
with changing customer behaviour
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What is SMOT and why is it
integral to driving
customer retention
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The need to invest in asynchronous customer support channels and where to get started

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Turn customer support into a revenue generator
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