CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity
Healthcare today is defined by how easily patients can access care, get answers, and feel supported throughout their journey. From the ease of booking an
Your customers don’t wait for business hours anymore. They message you from airports, browse your site at midnight, and expect help whenever they need it.
For decades, the logistics industry excellence has been defined by the seven Rs – getting the right product to the right recipient, at the right
Most problems in healthcare don’t start in the operating room; they start in the workflow. A patient calls to reschedule, and someone has to update
Learn 10 actionable strategies to build and grow your customer base. Discover practical tips to attract, retain, and engage customers effectively.
Learn how to calculate and reduce churn rate with actionable strategies that improve retention, enhance CX, and drive sustainable business growth.
Improve customer intelligence with AI-driven insights. Boost loyalty, drive growth, and ensure ethical data use for smarter business strategies.
When your support team is buried in backlogs and angry follow-ups, it’s a sign that your system isn’t quite customer-focused. In Hiver’s 2022 State of
Discover how to implement 24/7 customer support effectively. Learn key strategies, overcome challenges, and enhance customer satisfaction around the clock.
Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer communication.
This article offers guidance on how to professionally request references from employers. It also includes tailored email templates for varied situations and essential tips to ensure a successful and smooth approach.
Frustrated by customer asking refunds? Make them happy! Learn how to navigate refund conversations & craft winning responses. Free templates included!
Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed and engaged.
Even something as straightforward as a cancellation confirmation email can have a lasting impact on your relationship with a customer. It’s more than a mere transactional message; it’s a final touchpoint that can leave a lasting impression. We’re providing you with concrete examples and insights to make your cancellation confirmation emails not just effective, but memorable. Whether it’s a goodbye for now or farewell forever, make it count.
Live chat is quickly becoming an indispensable tool for businesses aiming to offer top-notch customer service in today’s digital landscape. However, striking the right balance between efficiency and a personal touch can be challenging. That’s where live chat templates come into play.
Discover 7 strategies to provide great customer support in the healthcare industry. Learn the importance of technology in CS and ways to implement it.
Product reviews are essential. They provide insight, build trust, and often influence purchasing decisions. But how do you encourage customers to take the time to write those reviews? It can be a challenge, to say the least.
That’s where these 9 email templates come in. These templates provide a seamless approach, suitable for various types of communication, from formal requests to more approachable invitations.
Engaging, yet to the point, these emails can be the catalyst for gathering the essential feedback that drives your business forward.
Imagine you get a call from a customer requesting a custom-made pink laptop with built-in karaoke speakers or asking if you can deliver their order
Discover the 12 types of customers you may encounter in your business, and learn effective strategies on how to deal with them.
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