Bring customer requests from every channel into one queue. Route and track tickets, collaborate across teams, bring in context from connected tools, and resolve complex customer issues with AI.
Trusted by 10,000+ teams
“Managing thousands of client conversations without structure was a major challenge. Hiver changed that. Every request has a clear owner, teams can track progress, and nothing gets missed. We now have complete visibility, respond 30% faster, and save 265 hours every month. It's transformed how we work.”
Platform
Hiver AI
Customers
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real time has made our team far more efficient.”
“When a product request comes in via email, we open it up and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Platform
Merge related tickets into one conversation or split separate issues into individual tickets, keeping everything organized and easy to track.
Track incidents, link related tickets, and keep customers updated as your team works toward a resolution.
Capture and organize the details your team needs to resolve requests. Customize fields to match your support workflows.
Give back-office teams access to Hiver as collaborators, so they can contribute to tickets and help resolve issues faster.
Set response and resolution targets, track SLAs, and collect feedback to improve support quality.
Track ticket volumes, response and resolution times, team workloads, and other key metrics to understand support performance.
A ticketing system helps teams organize, track, and resolve customer requests. Every request becomes a ticket with an owner, status, and history, making it easier to manage workloads, collaborate, and make sure nothing gets missed.
Traditional ticketing systems primarily help teams manage customer requests. Hiver goes further by bringing ticketing, AI Agents, cross-team collaboration, and connected workflows into one platform. Your team directs AI to investigate issues and take action while staying in control of important decisions.
Yes. Manage requests from email, chat, Slack, Microsoft Teams, voice, WhatsApp, and other supported channels in one queue. Keep customer conversations and history connected as customers switch channels.
Yes. Set up custom fields, tags, priorities, assignment rules, and SLAs to match your support process. Automate routing based on customer details, issue type, availability, or other conditions.
Yes. Use internal notes and @mentions to bring colleagues into tickets. You can also discuss issues in Slack and link them to Jira, Linear, or other tools, with shared visibility into progress and ownership.
Yes. AI Frontline Agents follow the procedures you define, use relevant knowledge and connected tools to investigate issues, and take action to resolve requests. You control which actions AI can perform independently, which need approval, and when tickets should be handed over to your team.
Yes. Build workflows to route tickets, update records, send notifications, and trigger actions in connected systems. Hiver supports integrations, APIs, and webhooks to automate multi-step processes across your tools.
Track ticket volumes, response and resolution times, SLA compliance, CSAT, and team performance. Use these insights to identify bottlenecks, balance workloads, and improve support operations.
