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The modern AI customer
service platform
Legacy helpdesks slow you down. We built an easier way to manage customer service that combines best-in-class AI with human support.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Scale human-like service with Hiver AI
Build and deploy AI Agents that autonomously solve complex customer queries and turn repetitive manual tasks into seamless automated workflows.
- AI AnswersResolve support conversations across channels with up to a 70% deflection rate.
- AI TaggingCategorize incoming conversations by identifying topics automatically for better routing and analytics.
- AI Sentiment AnalysisDetects tone and customer sentiment to prioritize at risk customers.
- AI Thank-you DetectorDetects incoming conversations with phrases like “Thanks” or “Noted” and auto-closes resolved conversations.
- AI TasksUse the powerful visual builder to create agents that can handle multi-step actions such as initiating customer refunds, sending follow-ups, updating external apps and more.
- AI ExtractPulls critical data like order ID, invoice no. and more from conversations and auto-fills your custom fields for further action.
Contextually assist human agents with AI that drafts replies, refines responses, and proactively guides them towards a resolution.
- Ask AIAsk your AI Copilot to suggest next steps and instantly find answers to customer questions based on help docs, SOPs and past conversations.
- AI ComposeUse AI to fine-tune replies. Adjust the tone, spelling, grammar, length, and language for increased accuracy and clarity.
- AI Suggested ResponseGet pre-written drafts based on SOPs, help center and past conversations.
- AI SummarizerSpeed handoffs and reviews by having AI generate summaries of lengthy conversations.
Evaluate agent responses in real time for tone, grammar, and completeness. Replace endless manual reviews with AI scores to save time and get an accurate picture of your team’s skill levels.
- QA InsightsGet QA scores and insights on agent performance to coach agents and provide structured feedback.
- QA CoachEvaluate agent responses in real time for tone, grammar, and completeness before it’s sent.
Elevate your customer service
in minutes
First 10 minutes
Day 1
Day 7
First 10 minutes
Get Started
- Connect service channels in 5 minutes
- Set up live chat
- Resolve your first conversation
Day 1
Become a power-user
- Set up rules to route & tag messages
- Use Hiver AI to deflect and respond
- Analyze metrics to improve
Day 7
Eliminate the busy work
- Save 100+ FTE hrs with AI
- Improve productivity by up to 2x
- Cut down resolution times by 50%
“Onboarding took only about 2-3 hours. It was very easy to learn the functionality. We understood Hiver pretty quickly.”
Here's why our customers love us
"Hiver is essentially an “additional person” on my team. We have visibility into every issue's resolution path and that's cut down resolution times by 50%."
Nathan Strang
Ocean Freight Operations Manager
faster email resolution
saved/month
to onboard
"Hiver's ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%"
Jill Tarnoff
Sr. AP Specialist
faster issue resolution
saved/month
increase in efficiency
"Hiver is extremely easy to use. We were able to hit the ground running right from day one. On top of that, their customer service is simply fantastic!"
Luke Thompson
Co-owner
saved/month
faster routing
productivity boost
"Hiver's automated triage and routing features have helped us save over 500 hours every month. Hiver ensures things run smoothly."
Emma Minnis
Interim Manager of Student Success
saved/month
cut in tracking times
missed emails
"We got a little burned with Zendesk, so we didn’t want to commit. On Hiver, every team member knows what their workload is and there are no SLA violations now."
Jędrzej Dąbrowski
Product Manager
faster response times
faster resolution times
emails handled/month
"Hiver's Live Chat made it easy for customers to reach us. Chatbots handled common questions automatically and reduced our support load by 20% during peak times."
Werner Alsemgeest
Specialist Master
faster response times
reduction in triage times
drop in support volume
"Hiver is very, very dependable, high quality, high producing, thought invoking, and very creative. Our resolution rates have improved by 75%"
John Torres
Director of Customer Communication
SLA compliance
saved/month
faster response times
"We didn’t want our team to spend time on training. Hiver is easy to use, yet powerful. We handle ~1000 daily without delays and save over 400 hours/month."
Dakotah Shore
IT Manager
saved/month
saved using auto assign
hours saved through
automated triage
"Hiver is a very friendly tool and doesn’t give you an alien feel. It removes the complexities of a legacy ticketing system and everything about it is simple"
Christian Sibayan
Manager – Field Operations and Systems
faster first response times
cut in resolution times
saved/month
"Zendesk was expensive, clunky, and had a whole lot of features we just didn’t need. Moving to Hiver was a painless affair and we now save 40 hrs every month."
Scott Gellatly
General Manager
saved/month
emails resolved/month
"Hiver's Automations help us fix a lot of things that other tools fail us with. We've save over 400 hours every month by automating our triage and routing."
Tim Mijzen
Director, Handel Bouw Advies
hrs saved
higher CSAT scores
faster response times
"We adopted Hiver before Japan’s cherry blossom season. The impact on team efficiency was immediate. We’re able to respond to customer inquiries 60% faster."
Mariya Williams
Marketing Manager
faster response times
boost in team efficiency
drop in support volume
The best AI support platform in the world, at an (almost) unbelievable value
You don’t need to spend a fortune to deliver stellar service. Replace Zendesk, Freshdesk, Intercom, and other point solutions with Hiver to cut costs and get better results.
Trusted by 10,000+ teams to deliver customer delight
Support conversations resolved till date
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