The agentic customer service
platform for complex support
Tackle complex support across channels with collaboration, workflows, account context and AI.
Trusted by 10,000+ teams
One workspace where your team and AI work together on requests.
Unify email, chat, Slack, voice, and all your channels in one place. Your team and AI Agents works from one queue. Your customers stay where they already are.
Pull in teammates with internal notes, handle Slack conversations right within Hiver and create linked tasks across tools like Jira or Linear to keep work in sync.
Connect Salesforce, Shopify, NetSuite, and 1,000+ tools with Hiver. Context from your systems surface right inside the ticket and AI uses it to respond to support requests.
Set rules for routing, triage, SLA alerts, and cross-tool updates. AI Agents take over manual steps like fetching CRM data and replying.
Resolve complex multi-step requests with AI Agents.
AI Agents execute complex multi-step actions. For a refund, it follows up with the customer for missing details, pulls invoice from NetSuite, checks policy, and posts the refund in Stripe.
AI Agents take action across every system your team relies on. They plug into your data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don't have APIs at all.
AI Agents learn from your institutional knowledge wherever it lives: past tickets, Slack, Confluence, Notion, Sheets, PDFs, URLs.
Investigate, find answers, and draft replies with Copilot.
Copilot works alongside your team. It pulls context from tickets, docs, and tools to surface answers, draft responses, and suggest next steps.
Build your help center with AI, and never update it again.
AI builds your help center from existing docs and past tickets, then keeps it current by turning resolved tickets into help articles.
Surface insights and monitor customer health
AI Insights
AI categorizes every conversation, regardless of your tagging taxonomy, into topics and subtopics that reveal what’s driving your support volume.
Customer Intelligence
See customer health and sentiment in one view, pulled from your tickets, CRM, customer calls, and product usage. Get alerted the moment health deteriorates or sentiment shifts.
AI QA
AI QA grades every response against the quality standards you set, coaching agents in real time and surfacing where the team needs to improve.
Surface insights, ensure quality and monitor customer health
AI Insights
AI categorizes every conversation, regardless of your tagging taxonomy, into topics and subtopics that reveal what’s driving your support volume.
Customer Intelligence
See customer health and sentiment in one view, pulled from your tickets, CRM, customer calls, and product usage. Get alerted the moment health deteriorates or sentiment shifts.
AI QA
AI QA grades every response against the quality standards you set, coaching agents in real time and surfacing where the team needs to improve.
You shouldn't have to trust AI blindly. Now you don’t.
Guardrails
Decide when AI steps in, when it should hand off and set the bar for what needs human review.
Observability
See every conversation AI works through and every action it takes across your systems.
Feedback loop
AI gets sharper with every conversation, every resolution, and every human reply.
Hear from 10,000+ teams on Hiver
that are winning in the age of AI
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
James Ribera
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
“When a product request comes in via email, we open it up, and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive”
John Torres
Director of Customer Communication
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
James Ribera
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
“When a product request comes in via email, we open it up, and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive”
John Torres
Director of Customer Communication
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Run support your way. Pick Hiver Omni
or Hiver in Gmail.
Hiver Omni
Deliver omnichannel support with AI, cross-team
collaboration, and workflows that handle the
complexity your team deals with every day.
Hiver in Gmail
Transform Gmail into a helpdesk. Manage shared
inboxes, handle complex requests, and respond faster
with AI, all without having to leave your inbox.
The company you can trust
Enterprise-grade AI infrastructure with built-in,
security, privacy, and compliance.
Trusted by 10,000+ teams for complex, high-stakes support
Millions of complex requests resolved till date
484,070,281
