Hiver is a complete customer service platform where teams and AI work together to resolve customer issues across channels.
TRUSTED BY 10,000+ TEAMS
The Agentic Platform
Direct AI to investigate, take action, and move the work forward, while you guide the process and verify the outcome.
The biggest shift with Hiver is that AI can take on the work around the ticket, from gathering context to investigating and taking action, while our team stays focused on the customer.
Migrated from Zendesk
PLATFORM
Tackle complex support across channels like email, chat, Slack, voice, and SMS from one place.
Loop in teammates, link requests to Jira, and discuss issues in Slack threads inside Hiver.
Bring in context from any system and use it to automate routing, triage, and updates across tools.
Assist Agent
Frontline Agent
The big advantage with Hiver is that it learns from real conversations.We don’t have to manually review everything and keep feeding it new information. It’s more of a flywheel that improves itself.
65% resolution with Hiver AI
Self-healing Knowledge
AI reviews resolved tickets to identify what’s missing from your help center. It then turns those proven resolutions into new help articles, so your knowledge stays up to date without any manual upkeep.
Insights
See which issues keep recurring, what’s behind them, and where your team should focus.
Spot coaching opportunities, and catch quality issues before replies reach customers.
Identify customers at risk from insights across support tickets, calls, usage, and CRM data.
CUSTOMERS
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real time has made our team far more efficient.”
“When a product request comes in via email, we open it up and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
PRODUCTS
A dedicated omnichannel platform with AI, ticketing, cross-team collaboration, and workflows.
Learn more
Turn Gmail into a helpdesk. Manage shared inboxes, collaborate across teams, and resolve complex issues with AI, all without leaving Gmail.
Learn moreHiver is an agentic customer service platform where teams and AI work together to tackle complex support across channels. It is available in two products: Hiver Omni, a dedicated omnichannel platform, and Hiver in Gmail, a helpdesk for teams that want to manage shared inboxes and run customer support directly from Gmail.
We’ve seen a big leap in what AI can do. It can work independently, understand more about how we work, and recommend what to do next.
Support teams are already benefiting from that. AI can answer routine questions, draft replies, and take repetitive tasks off the queue.
But when customer issues get complex, the way the work gets done hasn’t changed nearly as much. Teams still investigate what went wrong, coordinate across functions, work through different systems, and take the steps needed to fix the problem.
And once the issue is resolved, much of what they learned stays buried in the ticket, which means the same work often gets repeated the next time around.
Most support platforms and AI assistants have made parts of the job easier. They haven’t fundamentally changed how complex support gets done.
That’s why we built Hiver. Your team sets the direction and guides the outcome, while AI does the work behind the resolution, from investigating the issue to coordinating with the right teams and taking the steps needed to fix it.
Hiver helps support, operations, finance, IT, and HR teams manage customer and employee requests. More than 10,000 teams worldwide use Hiver.
Zendesk and Freshdesk are great support platforms. But we believe they were fundamentally built around helping teams manage tickets.
They’ve added AI, and it does a good job with routine, informational questions. But when a customer issue gets more complex or nuanced, much of the work still falls back on your team. Someone has to investigate what happened, pull context from different systems, bring in the right people, and take the steps needed to fix the problem.
That work takes a lot of time. And given how far AI has come, we don’t think people should have to do so much of it themselves.
That’s the idea behind Hiver. We’re introducing a different way to run customer support, where your team sets the direction and stays in control, while AI takes on the work behind the resolution. It investigates, coordinates across teams, works across systems, and takes action to move the issue forward.
And unlike Zendesk and Freshdesk, which give you the tools but leave much of the work to your team, our engineers work closely with you to understand how your best operators handle complex issues, turn those processes into AI workflows, test them on real customer cases, and keep improving them as your needs evolve.
So you’re not just getting another platform to configure. You’re getting a team that works alongside you to make AI genuinely useful in how your support operation runs.
No. Hiver Omni is a dedicated web platform for teams that want to manage support across channels like email, chat, Slack, voice, SMS, WhatsApp, and more.
Trusted by 10,000+ teams for complex, high-stakes support
484,070,281
Millions of complex requests resolved till date
