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The AI
customer service platform for
complex, high-stakes support
Most AI stops at simple deflection. Hiver is built for complex support operations—with cross-team collaboration, AI and automation that can take on even the hardest requests.
Trusted by 10,000+
Support, Finance & IT teams
Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.
Wes Gibson
Revenue Operations Manager
With Hiver, I have much better visibility into where an issue is on the resolution path. Trying to achieve this level of team coordination without Hiver would take 50-100% more time.
Nathan Strang
Ocean Freight Operations Manager
We looked at Zendesk and the issue was their lack of support. They weren’t very responsive. We found Hiver’s support to be very responsive and very proactive.
John Torres
Director of Customer Communication
Hiver has completely transformed our workflow. The ability to collaborate and track progress in real-time has eliminated delays and made our team much more efficient.
Jill Tarnoff
Sr. AP Specialist at Ping Identity
With Hiver, the team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Sławomir Piotrowski
Head of Data Processing
Take control. No matter how complex your support operations are.
Cross-team collaboration
Run cross-team operations with shared visibility across every team, conversation, and tool — whether that’s Slack, Jira or Linear.
Complete customer context
Eliminate blind spots. Your team gets full context from the moment they pick up a conversation — CRM data, account health, and history.
Automation and AI
AI understands intent, reasons through complexity, and acts across your systems — resolving requests without anyone lifting a finger.
OMNICHANNEL SUPPORT
Built for the high-stakes support that demands
collaboration across teams, tools, and channels
Manage cross-channel support with full visibility
Customer conversations don’t stay in one channel. They start on chat, move to a phone call, and end on an email. Hiver keeps the conversation intact so that nothing gets lost in the handoff.
Take control of cross-team operations
Manage escalations and handoffs with shared visibility and context. Whether it’s engineering in Jira, finance in NetSuite, or product in Linear — Hiver syncs updates in real time so nothing gets lost.
Tackle complexity with AI Agents and workflows
Most helpdesks stop at simple deflection. Hiver AI and workflows are built for the hardest inquiries—define your rules, tell it exactly when to step in, and it resolves requests across every channel.
Eliminate blind spots with account-level context
Never walk into a support conversation without customer context. Everything your team needs to know — account health scores, churn risk triggers, conversation history, and CRM data gets surfaced the moment you pick up a conversation.
Most platforms treat AI as a bolt-on. We don’t. We designed Hiver around one idea: AI should be at the core of complex support — capable of taking on the hardest requests and woven into how teams work every day. If AI is truly core, it shouldn’t be an add-on.
It’s why every plan includes it.
HIVER AI
AI that assists your team with complex,
high-stakes requests
Let AI Copilot assist with the hard requests
Your team needs AI that helps with more than just basic FAQs. AI Copilot drafts replies for even the toughest support requests, grounded in everything your team knows — past conversations, account history, and internal docs.
Ensure every response clears the quality bar
Still reviewing every response manually? There’s a better way. AI QA evaluates every response — human or AI — in real time for tone, accuracy, and completeness. No more spot-checks. Just consistent quality across your entire team
Turn conversations into documentation
Your team is already writing your help docs – they just don’t know it yet. Hiver AI helps you capture knowledge from support conversations, refine it, and publish self-service docs in seconds.
Get insights and know what to fix
Stop staring at dashboards trying to figure out what’s wrong. AI surfaces issue trends, flags response quality gaps, and measures CSAT — so you know exactly where to start and what to fix.
Two products. One vision.
Built for the high-stakes support that breaks most platforms.
Hiver Omni
Deliver omnichannel support with AI, cross-team collaboration, and workflows that handle the complexity your team deals with every day.
Hiver in Gmail
Transform Gmail into a helpdesk. Manage shared inboxes, handle complex requests, and respond faster with AI—all without having to leave your inbox.
From chaos to clarity — in minutes.
Resolve high-stakes requests before others finish setup.
30 minutes
Day 1
Day 7
First 10 minutes
Handle the hard requests, from day one
Bring all your channels, tools, and support docs in one workspace. Collaborate with teams and manage complex requests, right from day one.
Day 1
AI and automation kick in
AI learns from past conversations and docs. You decide exactly which inquiries it should handle — and it takes over the queue.
Day 7
Resolve complex requests on autopilot
Every reply gets better with each conversation that your team and AI resolve. Complex requests that used to take hours now take minutes.
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
10,000+ teams trust Hiver for
high-stakes support
"Hiver is essentially an “additional person” on my team. We have visibility into every issue's resolution path and that's cut down resolution times by 50%."
Nathan Strang
Ocean Freight Operations Manager
faster email resolution
saved/month
to onboard
"Hiver's ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%"
Jill Tarnoff
Sr. AP Specialist
faster issue resolution
saved/month
increase in efficiency
"Hiver is extremely easy to use. We were able to hit the ground running right from day one. On top of that, their customer service is simply fantastic!"
Luke Thompson
Co-owner
saved/month
faster routing
productivity boost
"Hiver's automated triage and routing features have helped us save over 500 hours every month. Hiver ensures things run smoothly."
Emma Minnis
Interim Manager of Student Success
saved/month
cut in tracking times
missed emails
"We got a little burned with Zendesk, so we didn’t want to commit. On Hiver, every team member knows what their workload is and there are no SLA violations now."
Jędrzej Dąbrowski
Product Manager
faster response times
faster resolution times
emails handled/month
"Hiver's Live Chat made it easy for customers to reach us. Chatbots handled common questions automatically and reduced our support load by 20% during peak times."
Werner Alsemgeest
Specialist Master
faster response times
reduction in triage times
drop in support volume
"Hiver is very, very dependable, high quality, high producing, thought invoking, and very creative. Our resolution rates have improved by 75%"
John Torres
Director of Customer Communication
SLA compliance
saved/month
faster response times
"We didn’t want our team to spend time on training. Hiver is easy to use, yet powerful. We handle ~1000 daily without delays and save over 400 hours/month."
Dakotah Shore
IT Manager
saved/month
saved using auto assign
hours saved through
automated triage
"Hiver is a very friendly tool and doesn’t give you an alien feel. It removes the complexities of a legacy ticketing system and everything about it is simple"
Christian Sibayan
Manager – Field Operations and Systems
faster first response times
cut in resolution times
saved/month
"Zendesk was expensive, clunky, and had a whole lot of features we just didn’t need. Moving to Hiver was a painless affair and we now save 40 hrs every month."
Scott Gellatly
General Manager
saved/month
emails resolved/month
"Hiver's Automations help us fix a lot of things that other tools fail us with. We've save over 400 hours every month by automating our triage and routing."
Tim Mijzen
Director, Handel Bouw Advies
hrs saved
higher CSAT scores
faster response times
"We adopted Hiver before Japan’s cherry blossom season. The impact on team efficiency was immediate. We’re able to respond to customer inquiries 60% faster."
Mariya Williams
Marketing Manager
faster response times
boost in team efficiency
drop in support volume
Hiver is built for complex, high-stakes support that other platforms can’t handle.
Every helpdesk handles the easy stuff. Hiver is built for high-stakes support — where every interaction makes or breaks your customer relationship.
Trusted by 10,000+ teams for complex, high-stakes support
Millions of complex requests resolved till date
484,070,281
