Come together to serve your customers - right inside Gmail

Helpdesks get in the way of great customer service. Hiver helps your team deliver an amazing customer experience by helping them collaborate within Gmail

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4.4

4.5

Christian Sibayan
improved resolution time by

50%

Trusted by over 1500 companies

Do brilliant customer service - right inside Gmail

Hiver helps you easily access, assign and track emails coming to your shared customer service account

So, what are you looking for?

I am using Gmail for customer service

and emails are slipping through the cracks

Check out Gmail powered by Hiver

I am using a helpdesk

and it’s too complicated

Turn Gmail into a helpdesk

Hiver makes email customer service a delight for your team and customers

Create accountability with email ownership and status

Hiver makes sure every email coming to your customer service email address has a clear status. You can assign emails to team members, ensuring clear accountability and timely responses to your customers.

Delegate emails with ease

Collaborate without CCs and forwards

Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context.

Have contextual discussions

Automate your workflow and kill grunt work

Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Auto-assign emails based on predefined rules, distribute workload with round-robin assignment, focus on what’s truly important.

Assign emails automatically

Find areas of improvement in your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business. Find out what your customers think through customer satisfaction surveys.

Track key metrics

From a leadership perspective of managing a team, Hiver has some immense benefits. It gives managers high visibility into the team and how they’re doing. It makes it extremely easy to see the response to emails, and track the average first response time.

Johanny Rodriguez Associate Director of Account Managers at Bergen Logistics

With Hiver, I have much better visibility into where an issue is on the resolution path. We've completely stopped missing emails. I would say trying to achieve this level of team coordination without Hiver would take 50%-100% more time. It is essentially like having an additional person on my team.

Nathan Strang Ocean Freight Operations Manager at Flexport

Because Hiver is accessible anywhere, our remote staff has the ability to assist their teams with answering emails. Should they have a specific question for their teammates, they utilize the Notes function to leave messages. Hiver doesn’t bind our employees to have to be in the office to be productive.

Jennifer Nguyen Operations Associate at New Hope Fertility Center