New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here
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Hiver enhances your
Hiver works on top of Gmail and is designed for simplicity - that means you don’t have to learn another solution. Onboarding a new member is like taking a walk in the park.
User-friendly collaboration features, automations to power up productivity, advanced analytics to keep you on top of your metrics - we grow as your business grows.
24/7 support no matter how much you pay us, a 9.3 rating on Quality of Support by G2, and a team that's always rooting for your success.
Manage shared email accounts like [email protected] and [email protected] Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.
Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.
Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Focus on what’s truly important.
Integrate your most-used apps with Hiver and manage them right inside Gmail. Spend more time getting work done, and less time bouncing between screens.
Combine Hiver’s Gmail-based help desk, Live Chat, and Knowledge Base to scale your multi-channel customer service platform.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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but emails are
