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From a leadership perspective of managing a team, Hiver has some immense benefits. It gives managers high visibility into the team and how they’re doing. It makes it extremely easy to see the response to emails, and track the average first response time.

With Hiver, I have much better visibility into where an issue is on the resolution path. We've completely stopped missing emails. I would say trying to achieve this level of team coordination without Hiver would take 50%-100% more time. It is essentially like having an additional person on my team.

Because Hiver is accessible anywhere, our remote staff has the ability to assist their teams with answering emails. Should they have a specific question for their teammates, they utilize the Notes function to leave messages. Hiver doesn’t bind our employees to have to be in the office to be productive.