The agentic customer service
platform built for complex support
Tackle complex support across channels with AI Agents, cross-team collaboration, ticketing, and workflows.
Trusted by 10,000+ teams
The support infrastructure
that complexity demands
Omnichannel inbox
Manage email, chat, Slack, voice, SMS, and more from one workspace.
Cross-team collaboration
Loop in teammates, link requests to Jira, and discuss issues in Slack threads inside Hiver.
Workflows that span systems
Bring context from any system. Automate routing, triage, and updates across tools.
AI Agents
Deploy AI Agents that resolve multi-step, cross-system requests end to end.
AI Copilot
Ask Copilot to investigate issues, find answers, draft replies, and take actions across your tools.
AI Insights
Chat with your support data to uncover themes, quality gaps, and changes in customer health.
A new way to work through
complex support requests
01
Collaborate across teams on complex issues
02
AI Agents resolve multi-step requests
03
AI Copilot investigates and drafts replies
04
Turn resolved tickets into help docs with AI
05
Chat with your support data to spot themes
Resolve multi-step, cross-system requests with AI Agents.
AI Agents work through multi-step requests from start to finish. For a refund, they can collect missing details, pull the invoice from NetSuite, check your policy, and process the refund in Stripe.
AI Agents work across the systems your team relies on, from CRMs and ecommerce platforms to data warehouses, spreadsheets, and internal tools.
AI Agents work from your institutional knowledge wherever it lives, including past tickets, Slack, Confluence, Notion, Sheets, PDFs, and more.
Investigate, find answers, and take action with AI Copilot.
Copilot works alongside your team on requests that need human judgment. It uses account context, past tickets, knowledge, and connected tools to investigate issues, surface answers, draft replies, and take approved actions.
Keep your help center current with AI
AI turns resolved conversations into new help center articles, surfaces knowledge gaps, and keeps content up to date as things change, without the manual upkeep.
Insights that make your support operation better every week.
AI Insights
Spot recurring themes, support drivers, and emerging trends across conversations.
Customer Intelligence
Track account health and sentiment across tickets, CRM data, calls, and product usage.
AI QA
Review every conversation for quality, coach agents in real time, and surface gaps.
Hear from 10,000+ teams running
complex support on Hiver
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
James Ribera
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
“When a product request comes in via email, we open it up, and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive”
John Torres
Director of Customer Communication
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress and close the loop on complex projects.”
James Ribera
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist at Ping Identity
“When a product request comes in via email, we open it up, and fill in the details right inside Hiver. The Jira ticket gets created automatically.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“We looked at Zendesk — the problem was their lack of support. They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive”
John Torres
Director of Customer Communication
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Run support your way. Choose Hiver Omni
or Hiver in Gmail.
Hiver Omni
Deliver omnichannel support with AI, cross-team
collaboration, and workflows built to handle the
complexity your team deals with every day.
Hiver in Gmail
Transform Gmail into a helpdesk. Manage shared
inboxes, handle complex requests, and resolve faster
with AI, all without leaving Gmail.
The company you can trust
Enterprise-grade AI infrastructure with security,
privacy, and compliance built-in.
Frequently Asked
Questions
What is Hiver?
Hiver is the agentic omnichannel customer service platform built for complex support. Teams use it to manage conversations across channels, collaborate across departments, bring customer context into every request, and use AI Agents to resolve multi-step work end to end.
Hiver is available as Hiver Omni, a dedicated omnichannel platform, and Hiver in Gmail, a Gmail-native help desk.
Why did we build Hiver?
Modern support is complex. A single issue pulls in multiple teams, calls for human judgment, and depends on context spread across your tools, codebase, and docs. It is account-centric, process-heavy, and spans teams, tools, and channels.
But most platforms weren’t built for it: collaboration often stays siloed, account context stays scattered, and AI typically fails at anything beyond simple FAQs, forcing your team to handle the heavy lifting.
Hiver is built for teams tackling complex support.
Hiver unifies context from your systems of record, codebase, and docs. Teams collaborate on customer work across functions and tools. And AI Agents work every step of the ticket’s path: investigating, triaging, updating tools, and resolving.
Who uses Hiver?
Hiver is built for support, operations, finance, IT, and HR teams handling requests that span people, systems, and channels. More than 10,000 teams use Hiver globally.
How is Hiver different from Zendesk or Freshdesk?
Modern support is complex. A single request can span multiple teams, systems, and channels, require human judgment, and depend on context scattered across your CRM, docs, codebase, and other tools. Zendesk and Freshdesk handle traditional ticketing well, but collaboration can stay siloed, account context can remain fragmented, and AI is often strongest on simpler questions and deflection.
Hiver is built for teams tackling complex support. It brings context from your systems of record, docs, and other tools into the request, keeps cross-team collaboration connected to the customer issue, and uses AI Agents across the full path to resolution, from investigating and triaging to updating systems and taking action. When human judgment is needed, Copilot works alongside your team with the same context intact.
Does Hiver only work in Gmail?
No. Hiver Omni is a dedicated omnichannel platform for managing support across email, chat, Slack, voice, SMS, WhatsApp, and more.
Hiver in Gmail is for teams that prefer to manage shared inboxes and support directly from Gmail.
Trusted by 10,000+ teams for complex, high-stakes support
Millions of customer requests resolved with Hiver
484,070,281
