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4.6
out of 500+ reviews
Deliver fast and empathetic customer service right from Gmail -
without having to learn and adapt to another tool
Hiver helps you easily access, assign and track emails coming to
your shared customer service account
Hiver makes sure every email coming to your customer service email address has a clear status. You can assign emails to team members, ensuring clear accountability and timely responses to your customers.
Delegate emails with ease
Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context.
Have contextual discussions
Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Auto-assign emails based on predefined rules, distribute workload with round-robin assignment, focus on what’s truly important.
Assign emails automatically
Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business. Find out what your customers think through customer satisfaction ratings.
Track key metrics
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Nathan Strang Ocean Freight Operations Manager, Flexport
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan Manager - Field Operations and Systems, Oxford Business Group
Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.
Jennifer Nguyen Operations Associate at New Hope Fertility Center
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
Scott Gellatly General Manager, itGenius
I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.
Bartek Marczak Operations Manager, BNI Alberta South
Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
Luke Thompson Co-owner, Visiting Angels - Wisconsin
