Hiver is a lifesaver, as our customer service team is now able to easily categorize every single mail we get. Therefore, our troubletickets’ system is now 100% backed by Hiver and it has never worked so well before.
Luis Certo (Findlapa)
Manage shared inboxes right from your Gmail
Have everyone in your team access a shared inbox right from their own Gmail accounts. No more switching between multiple accounts and tools.
Assign emails to your team
Assign an email received in a shared inbox as a task to anyone in your team. See who is doing what, and change status of tasks effortlessly.
Measure and improve your team’s performance
Get deep insights into how your team is working on shared inbox emails. Dig down into each member's productivity and response times.
Communicate internally with email notes, and keep your internal conversations cleanly separated, and yet, in context of your shared inbox emails.
Respond as one with shared drafts
Draft a response to a shared inbox email, and have a colleague take it up exactly where you left with shared drafts.