Turn Gmail
into a Help Desk

Do awesome customer support, right from your Gmail

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Hiver extension preview in Gmail

All the features you need in a Help Desk. Right in your Gmail

Access your help desk in Gmail. Delegate emails in seconds. Communicate seamlessly

Hiver extention in Gmail Hiver extention in Gmail

Streamline your email communication with customers. Team up on your Help Desk

You don't need a complicated Help Desk. Do all this from Gmail

  • Manage emails as tasks

    Manage emails as tasks

    Assign an email received in a shared inbox as a task to anyone in your team. Keep track effortlessly.

  • Email Notes

    Email Notes

    Communicate internally with notes for emails. Notes help your team collaborate on customer issues easily.

  • Collision Alerts

    Collision Alerts

    Get notified when a colleague is responding to a customer. Avoid duplicate and conflicting responses.

  • Email Templates

    Email Templates

    Write email once and reuse them later. Share email templates with your teamates.

Manage emails as tasks

Assign an email received in a shared inbox as a task to anyone in your team. Keep track effortlessly.

Email Notes

Communicate internally with notes for emails. Notes help your team collaborate on customer issues easily.

Collision Alerts

Get notified when a colleague is responding to a customer. Avoid duplicate and conflicting responses.

Email Templates

Write email once and reuse them later. Share email templates with your teamates.

All the power under the hood to Automate and Analyze your Help Desk

Automate repetitive tasks, see reports on your team’s performance and integrate with other tools you use

Automations

Automomate repetitive tasks like assigning emails from a customer to a specific member in your team. Set up automatic round-robin assignment of emails in just a few clicks.

Hiver automation if this then that

Analytics

Get deep insights into how your team is doing. Understand key metrics like your time to response and time to resolve customer issues.

Median Time to Close
2 hrs 22 mins
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  • Zapier

  • Slack

  • Salesforce

 Slack, Zapier and Salesforce group

Integrations

Integrate your Gmail and Hiver with other tools you use like Slack and Salesforce. Use our Zapier endpoints to integrate with dozens of other tools.

Mobile App screen

Collaborate on the move

Our mobile apps will help you manage your sales and support from anywhere.

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Built for Gmail and G Suite

Free 14 day trial, no credit card required

Hiver is designed and built for Gmail and G Suite. Discover the best way to manage your Support and Sales from Gmail.