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The agentic helpdesk for
complex support
Start with a fully featured omnichannel helpdesk, then deploy AI Agents that execute multi-step, multi-system actions to resolve complex requests and automate customer operations.
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Trusted by over 10,000 support teams
Resolve complex tickets across channels with AI Agents
Tell AI exactly how to handle a ticket. Login error? It reads the error code, calls the API to refresh the token, and confirms the fix.
AI pulls info from tickets, docs, and your tools, then resolves with the full picture.
AI takes action across Shopify, Salesforce and every system your team uses.
Build agentic and rule-based workflows to automate customer operations
AI agents don't just answer, they act. New order? It reads the PDF, pulls the order ID, and creates the record in your ERP
AI reads sentiment and triages each ticket using rules mapped to your CRM or any system.
Build a workflow in plain English. AI runs it end-to-end across every system you use.
A central knowledge hub, kept current by AI. Plus, guardrails and feedback loops.
AI checks every resolved ticket against your knowledge and fills the gaps, so it stays accurate without manual upkeep.
AI agents learn from your team and get sharper with every conversation.
You decide when AI steps in. Monitor every conversation and see how agents perform.
Everything you need in a fully featured
support platform
10,000+ teams chose Hiver
for complex support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Two products. One vision.
Built for the high-stakes support that breaks most platforms.
Hiver in Gmail
Transform Gmail into a helpdesk. Manage shared inboxes, handle complex requests, and respond faster with AI—all without having to leave your inbox.
Hiver Omni
Deliver omnichannel support with AI, cross-team collaboration, and workflows that handle the complexity your team deals with every day.
Hiver is built for complex, high-stakes support that other platforms can’t handle.
Every helpdesk handles the easy stuff. Hiver is built for high-stakes support — where every interaction makes or breaks your customer relationship.
Trusted by 10,000+ teams for complex, high-stakes support
Millions of complex requests resolved till date
484,070,281
