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Hiver Podcast Featured card

Shep Hyken, Chief Amazement Officer at Shepard Presentations, is a renowned customer service and CX expert, bestselling author, and Hall of Fame speaker. Known for elevating service standards, he advises companies like Disney and FedEx on CX excellence.

Hiver Podcast Featured card Speaker

Shep Hyken

CX Expert | CAO at Shepard Presentations, LLC

Episode 1

Transforming Customer Service into Revenue with Shep Hyken

Insights on transforming customer service into a revenue engine
Deep-dive into key metrics from Shep’s annual survey on customer satisfaction
How can support teams create ‘Moments of Magic’ to boost loyalty
Actionable tips to consistently exceed customer expectations

Listen on

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Annette Franz on why fixing churn starts with customer understanding

Annette Franz

Founder and CEO of CX Journey Inc

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Greg Melia’s CX Must-Haves: Empathy, Curiosity, and Storytelling in Customer Service

Greg Melia

CEO at Customer Experience Professionals Association (CXPA)

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Sarah Caminiti on how support teams can drive product decisions, influence strategy, and make the most of AI

Sarah Caminiti

Manager of Customer Support at Tailscale

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Redefining Tech Support: Marti Clark Gives An Inside Look into Google’s IT Support Revolution

Marti Clark

Senior Program Manager at Salesforce (ex-Google)

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Kel Kurekgi from Zapier explains why customers leave without complaining

Kel Kurekgi

Director of Developer Support, Zapier

Podcast Card image

Lynn Hunsaker on why providing faster support won’t fix customer experience

Lynn Hunsaker

Chief Customer Officer at ClearAction Continuum

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