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7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Customer Satisfaction (CSAT) score indicates customer perception of your services. Hiver helps teams collect accurate customer feedback through Customer Surveys. Quantify the feedback easily to analyze customer satisfaction, evaluate service quality and identify improvement areas.
*No credit card required
Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.
Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.
Maximise customer delight with the wide range of features offered by Hiver
Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Manager - Field Operations and Systems
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.