Collecting customer feedback has never
been easier

Use customer satisfaction surveys (CSAT) and measure your team’s performance

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According to a survey by American Express, 78% of American consumers have bailed on a transaction because of poor customer experience. Customer Satisfaction (CSAT) is a metric used by customer-facing teams to measure how customers feel about a recent interaction. It is the most straightforward way to know if you did a good job solving the customer’s problems and is the key to creating a long-term relationship with your customers.

A modern, fuss-free approach to customer

satisfaction surveys

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Minimal, non-intrusive surveys

Customers are most likely to give accurate feedback and satisfaction ratings when it is collected proactively and immediately. With Hiver, you can instantly capture customer feedback via email with our fun yet minimal and non-intrusive satisfied/okay/not satisfied surveys.

Personalize with context for
maximum impact

Tweak your customer satisfaction survey to maintain the context of the conversation by personalizing your survey questions. Easily create custom feedback pages for customers to share their feedback.

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Do more with just a single click

Easily embed surveys automatically in your emails or add them manually with a single click.

Get in-depth insights

With analytics in Hiver, you can get a detailed breakdown of all the customer satisfaction ratings received for conversations in your shared mailbox.

More Features

Email tags for shared inboxes

Organizing emails becomes a breeze with Hiver's Email Tags.

Explore Email Tags

Email templates for shared inboxes

Send blazing fast responses with Email templates that you can use from your ‘compose’ window.

Explore Email Templates
Hiver Gmail Helpdesk CSAT customer virginia trowbridge reali

Hiver required minimal training or workflow changes as it integrated nicely with Gmail. The other solutions we tried required a different system to log into, and a complete mind shift in the way the team used email. With Hiver, we were able to sign up and get going in no time.

Virginia Trowbridge,

Pulse Manager at Reali

Case study

Vacasa handles support tickets


faster with Hiver

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