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What happens when your favourite chocolate brand meets Hiver?
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Customer Satisfaction (CSAT) score indicates customer perception of your services. Hiver helps teams collect accurate customer feedback through Customer Surveys. Quantify the feedback easily to analyze customer satisfaction, evaluate service quality and identify improvement areas.
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Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.
Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.
Maximise customer delight with the wide range of features offered by Hiver
Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Manager - Field Operations and Systems