Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang Ocean Freight Operations Manager, Flexport

Trusted by over 1500 companies

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Get immediate customer feedback

Collect, measure customer feedback with ease

Customer Satisfaction (CSAT) score indicates customer perception of your services. Hiver helps teams collect accurate customer feedback through Customer Surveys. Quantify the feedback easily to analyze customer satisfaction, evaluate service quality and identify improvement areas.

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Trusted by over 1500 companies across the world

Meet our customers

Delightfully simple yet effective Customer Surveys

Customers give the most accurate feedback / satisfaction ratings when asked proactively
Get instant customer feedback with simple customer surveys that can be inserted into emails with just one click

Control when to send surveys

Have complete control over which emails should contain surveys and which ones should not
Admins can setup surveys for all emails or enable Shared Mailbox members to add surveys to specific emails

Maximize impact with custom feedback forms

Personalize your survey questions for added context
Easily create custom feedback forms and share with your customers

Measure customer feedback in real time

View customers’ feedback in real-time with Customer Satisfaction Reports
Track and compare team members’ performances with visual reports
Incentivise and train your customer service team more efficiently

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SLA and Business Hours

Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.

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Analytics

Track all your key customer service metrics in real time with rich, visual reports and help your team always stay on top of their game.

Explore Analytics

Find out more

Maximise customer delight with the wide range of features offered by Hiver

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Our customers love us for good reason

Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.