Use customer satisfaction surveys (CSAT) and measure your team’s performance
Customers are most likely to give accurate feedback and satisfaction ratings when it is collected proactively and immediately. With Hiver, you can instantly capture customer feedback via email with our fun yet minimal and non-intrusive satisfied/okay/not satisfied surveys.
Tweak your customer satisfaction survey to maintain the context of the conversation by personalizing your survey questions. Easily create custom feedback pages for customers to share their feedback.
Easily embed surveys automatically in your emails or add them manually with a single click.
With analytics in Hiver, you can get a detailed breakdown of all the customer satisfaction ratings received for conversations in your shared mailbox.
Hiver required minimal training or workflow changes as it integrated nicely with Gmail. The other solutions we tried required a different system to log into, and a complete mind shift in the way the team used email. With Hiver, we were able to sign up and get going in no time.
Pulse Manager at Reali
Vacasa handles support tickets80%
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