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The Google Groups alternative that works inside Gmail
Google Groups and distribution lists get messy fast. Hiver makes it easy to manage shared inboxes like support@ or info@ right inside Gmail. Triage emails, route them, and respond faster with AI.
Trusted by 10,000+
teams globally
Why Google Groups, collaborative inboxes, and DLs weren't built for email management
Native Gmail experience
Hiver lives inside Gmail. Your team can get started in minutes—no learning curve, no clunky interfaces.
Built-in ticketing
Assign owners to emails, track statuses, and categorize emails with tags and custom fields.
Collaborate with ease
Collaborate using private notes. Every conversation, internal note, and customer context lives in one place.
Collision alerts and SLAs
Prevent duplicate replies with real-time alerts. Stay on top of every request with SLAs and breach alerts.
Automation & AI
Auto-assign emails by keyword, sender, or any custom criteria. Use AI to draft replies and deflect questions.
Integrate with 100+ apps
Integrate Hiver with Jira, Salesforce, and 100+ apps. Create tickets, log CRM activity, and more.
Analytics for decision making
Easily track key metrics like email volume, workload, response times, SLA, and more.
Separate, clunky interface
Collaborative inboxes require switching to a separate interface, resulting in a clunky experience.
No true ticketing
Collaborative inboxes are limited—outdated UI, no custom fields, real-time updates, or automation.
Rely on forwards and CCs
CCs and forwards create clutter. Context lives in personal inboxes, side chats, and forwarded threads.
No collision alerts and SLAs
Multiple emails can respond to the same email. Plus, there's no way to define SLAs or receive alerts.
Teams end up doing gruntwork
No way to automate busywork. AI capabilities are limited to search and reply refinement.
Isolated from your data
There's no way to integrate with other apps unless you use third-party software like Zapier.
No way to measure key metrics
Gmail lacks reporting to measure team performance or monitor key metrics.
You don't have to leave Gmail. Hiver gives it the
structure complex support actually needs.
Track, collaborate, and resolve issues at scale across shared inboxes
Triage emails, route them to the right owner, distribute workload evenly, and track status at every step. Manage escalations and handoffs with shared visibility and context. Private notes, internal Slack threads, and conversation history keep everyone on the same page.
Let AI and automation handle your support queue
Most AI stops at simple deflection. Hiver AI and automation take on complex requests. Triage emails, route them, draft replies, and automate responses. Every AI response is grounded in support docs, past conversations, and account data from connected tools.
Get complete visibility from connected tools
Hiver connects with CRM, Jira, Linear, NetSuite, and more, so customer data lives where your team works. Every agent picks up a conversation with full context, and AI uses that data to respond accurately.
Uncover insights and improve team performance
See how your team is really performing. Track response times, SLAs, and individual performance, all in one place. AI flags issue trends and response quality gaps so you always know where to focus and what to fix first.
Everything you need to handle complex support
Ticketing
Turn conversations into tickets so nothing falls through and every request has a clear owner.
Workflows
Automate triage, routing, and follow-ups to keep conversations moving without manual effort.
Integrations
Connect your tools so context is available where your team works, without switching between systems.
Knowledge base
Keep all your knowledge sources in one place for your customers, team and AI to find answers
Collaboration
Work together within the same conversation using notes, mentions, and shared context.
Hiver API
Connect Hiver to any system. Build workflows tailored to how your team actually works.
Getting started is easier than you think. Go live in under an hour.
Handle the hard requests, right from day one
Bring all your channels, tools, and support docs in one workspace. Collaborate with teams and manage complex requests, right from day one.
We help set it up for you
While most teams set it up themselves, we generally assign a dedicated specialist to help with the entire setup like workspace, automations, AI, and dashboards — even if you’re in trial.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you — 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How does Hiver justify its cost compared to Google Groups, which is included in the Google Workspace subscription?
While Google Groups is a basic email group management tool, Hiver offers advanced inbox automation and collaboration features that drive efficiency and accountability. The additional value provided by Hiver in terms of productivity gains, ability to monitor and improve SLA adherence, customer satisfaction rating, and streamlined workflows justifies the investment compared to Google Groups and has guaranteed returns.
2. I’m a founder, I don’t have time to think about this. Why should this be a priority?
As a founder, your time is incredibly valuable, and we understand that you have many competing priorities. With Hiver, we aim to lighten your load by streamlining workflows and empowering your team to work more efficiently. This allows you and your team the space to steer your company to achieve your goals.
3. How does Hiver ensure secure collaboration?
Hiver ensures secure collaboration through features like private and public permalinks for sharing emails, control over shared email access to keep sensitive information secure, and role-based permissions. These measures help maintain the integrity of your communications and protect your organization’s sensitive data.
4. What is the difference between a collaborative inbox and a delegated inbox?
A collaborative inbox allows multiple users to access, manage, and reply to emails, promoting teamwork and efficiency. Whereas delegated inbox is accessible and available for a single user. Hiver provides a collaborative inbox enabling real-time collaboration, email assignment, and tracking, optimizing team productivity in managing shared email tasks.
5. Switching from Google Groups will cost me time and resources. How will Hiver help me?
Hiver offers seamless transition with dedicated support, minimizing downtime and ensuring that your team can hit the ground running from day 1. Hiver is known to be an easy-to-use and implement software(G2 Spring Report 2024),and our support team will be available 24X7 to guide you through data transfer, setup, and training.
6. I have some concerns about data security and protection. Can I trust Hiver to keep my information safe?
At Hiver, we prioritize the security of your information above all else. Our platform has robust security features and undergoes regular audits to ensure compliance with the highest industry standards. You can trust that your data is safe with Hiver, allowing you to rest easy and focus on confidently driving your business forward.
7. What is a collaborative inbox?
A collaborative inbox is a shared email platform that allows team members to manage and respond to emails together, enhancing efficiency and coordination. Hiver offers seamless collaboration features with real-time updates and assignment features, tailored for teams looking to streamline their email management process.
8. What key features does Hiver offer to help teams collaborate?
Hiver’s collaborative inbox offers several key features to boost team productivity, including email assignment tasks, shared drafts, collision alerts, email automation, analytics, SLA management, email tags, customer surveys, email templates, workload distribution, and more. These features facilitate seamless collaboration and efficient email management for teams.
