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Keep your conversations, channels, and customers close
to wherever work takes you.
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Frequently Asked
Questions
Does Hiver have a mobile helpdesk app?
Yes. Hiver offers a mobile helpdesk app for iOS and Android that lets customer support teams manage Gmail and Outlook Shared Inboxes from anywhere, anytime.
How does Hiver’s mobile helpdesk app compare to traditional desktop helpdesk software?
Unlike desktop-only helpdesk platforms, Hiver’s mobile helpdesk app is built for flexibility, allowing agents and managers to access customer conversations, collaborate with teammates, and stay responsive across channels from any device. It ensures great customer support isn’t tied to a desk—it follows your customers wherever they are.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@staging-hiver.mystagingwebsite.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
