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Your helpdesk mobile app, right in your pocket
Respond faster on the fly. Hiver’s Helpdesk mobile app lets you manage your support conversations wherever you are.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Get more done with the helpdesk
mobile app—anytime, anywhere
Manage customer conversations anywhere, anytime
Access Gmail and Outlook Shared Inboxes on your phone. Assign conversations, update statuses, and respond quickly, without being tied to your desk.
Resolve customer queries on the move
Get real-time chat notifications, reply instantly, and switch between chats and emails easily from the Helpdesk mobile app.
Collaborate instantly with your team
Use Notes to discuss emails internally, tag teammates for their input, and draft replies together to send accurate responses.
Stay connected and resolve customer
queries from your mobile
Access Gmail Shared Inboxes, anywhere
Stay on top of customer conversations in Gmail using Hiver’s helpdesk mobile app. Manage Shared Inboxes like support@, assign emails, and update ticket statuses on the go.
Get real-time notifications so you never miss a critical email. Collaborate easily with Notes, Shared Drafts, and avoid duplicate replies with smart Collision Alerts.
Switch between Outlook inboxes and respond instantly
Manage all your Outlook Shared Inboxes easily using the helpdesk mobile app. Switch between inboxes, search emails, and stay on top of tasks in real time.
Get instant alerts, assign conversations, and update statuses easily. Use Notes and Shared Drafts to collaborate and respond faster
Keep the conversation going, wherever you are
Stay connected to customer chats via the helpdesk mobile app. View, assign, and track conversations in real time, wherever you are.
Send quick replies with templates, attach files easily, and stay in control with custom notifications and availability settings.
Smart features designed to keep your support
team effective on the move
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Auto-assign
Auto-assign queries equally among team members for better workload distribution.
Views
Group and save conversations using filters for quick, easy access.
Collaboration
Collaborate with your team members through notes, @mentions, and links.
Permalinks
Share emails with other departments through private and public permalinks.
Collision Alerts
Avoid duplicate responses by seeing who is working on a conversation in real-time.
Shared Drafts
Collaborate on responses in real-time by sharing drafts with teammates.
Availability
Enable teammates to manage their availability using toggle controls for email and chat.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
Does Hiver have a mobile helpdesk app?
Yes. Hiver offers a mobile helpdesk app for iOS and Android that lets customer support teams manage Gmail and Outlook Shared Inboxes from anywhere, anytime.
How does Hiver’s mobile helpdesk app compare to traditional desktop helpdesk software?
Unlike desktop-only helpdesk platforms, Hiver’s mobile helpdesk app is built for flexibility, allowing agents and managers to access customer conversations, collaborate with teammates, and stay responsive across channels from any device. It ensures great customer support isn’t tied to a desk—it follows your customers wherever they are.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Try Hiver for free and
experience the difference!
Get unlimited users on the Free plan ✦ No credit card needed
