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Frequently Asked
Questions
Does Hiver have a mobile helpdesk app?
Yes. Hiver offers a mobile helpdesk app for iOS and Android that lets customer support teams manage conversations across channels.
How does Hiver’s mobile helpdesk app compare to traditional desktop helpdesk software?
Unlike desktop-only helpdesk platforms, Hiver’s mobile helpdesk app is built for flexibility, allowing agents and managers to access customer conversations, collaborate with teammates, and stay responsive across channels from any device. It ensures great customer support isn’t tied to a desk—it follows your customers wherever they are.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
