Manually assigning every customer email to your team members is inefficient. But, it doesn’t have to be that way. You can automate the process with Auto Assignment in Hiver.
Mistakes happen. No matter how careful we are, there’s always a chance that we might miss out on responding to a customer email. With Auto Assignment, you can ensure all emails automatically get assigned to owners as tasks. This way you’ll never miss an email again.
Give your team the flexibility to control their availability so that they can control when they are available for email assignment. With auto assignment, Hiver admins also get the capability to permanently exclude certain team members from the Round Robin queue.
With Auto Assignments, we route emails to team members based on the sender. It helps us significantly cut down on manual work.
Johanny Rodriguez
Associate Director of Account Managers, Bergen Logistics
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