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Manual assignment of every incoming email to team members is extremely inefficient. With Hiver’s automatic email assignment (Round Robin assignment), you can reduce the time spent on manually assigning emails and engage faster with customers.
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Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.
Get alerted when someone is responding to an email you’re seeing. Avoid duplicate and conflicting responses.
Maximise customer delight with the wide range of features offered by Hiver
With Round Robin Assignments, we route emails to team members based on the sender. It helps us significantly cut down on manual work.
Associate Director of Account Managers
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