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New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here
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Use Hiver’s Analytics to get clear insights into your team’s performance and identify improvement areas. View multiple report types with a single click, all within Gmail. Hit “Analyze” and instantly deep dive into the data for detailed insights.
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Leverage Hiver’s powerful rule-based automations and automate mundane and repetitive help desk tasks.
Set deadlines for customer issue resolutions, track SLA violations and define business hours for your customer service team.
Maximise customer delight with the wide range of features offered by Hiver
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.