10 min read | Customer Experience
Product-Centric, Customer-Centric, Relationship-Centric. What Should Brands Focus On in 2022?
Discover how you can drive business growth by fostering truly emotional connections and building long-term customer...
8 min read | Customer Experience
How to Identify and Overcome Customer Pain Points?
Discover the types of customer pain points and learn practical tips on how your business can overcome them.
5 min read | Customer Service
Help Desk vs. Service Desk and ITSM: A Detailed Comparison
Read on to better understand the definition, similarities, and differences between a help desk, service desk, and IT service...
6 min read | Customer Experience
What’s the impact of The Great Resignation on Customer Experience
The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in...
11 min read | Customer Experience
13 Customer Success Email Templates for Every Use Case
Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.
4 min read | Product Updates
Hiver Updates: Hiver Chat, Integrations, Contacts, Harvey AI Bot, & more!
It has been an action-packed season at Hiver. Discover what we’ve been upto!
5 min read | Customer Experience
How to Reduce Agent Effort in Customer Service
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.