Our thoughts on customer service, team collaboration and productivity

The best way to create content for your user base is by letting them make it for you. Do that, and your engagement will skyrocket.

A great customer experience is key to driving the most out of any business. Here are 10 ways to help you design a solid CX strategy.

Customer support isn’t one dimensional – it has multiple touch points. Here are 7 tips to create a multichannel customer support...

We create biases that impact our judgment in making decisions. Let’s take a closer look at how they come into play in customer...

Transform your customer and employee experience with Harvey – the AI bot.

Learn about the 5 types of customer support software in the market to help you decide which software would work best for your business.

Learn how an escalation management process can help you deal with complex customer issues more effectively.

Learn how Hiver Chat can help businesses provide a delightful customer experience in real time.