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Insights from the Hive

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Customer Service
10 Factors Google Workspace Users Must Consider While Looking for a Helpdesk
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
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Email Management
How to Organize Your Gmail Inbox in 15 Minutes: Seventeen Secrets
An average employee spends 1/3rd of their office time on emails. At $142K (average salary of  Bay Area tech worker), we pay employees $47K per...
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Collaboration & Productivity
Google Collaborative Inbox: 7 Reasons You Should Not Use It + Alternatives
When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn what to do instead.
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5 min read  |  Customer Support Survey
The State of Customer Support in 2022
How are customer needs changing today? What are their expectations from customer support teams? Hiver surveyed 1200+ consumers in the US to arrive at detailed insights on their preferences, likes and dislikes.
Latest articles

6 min read  |  Customer Service

7 Customer Service Crimes: What Are They and How to Prevent Them

5 min read  |  Customer Experience

8 Takeaways From Customer Service Experts on Live Chat Support

6 min read  |  Customer Service

5 Commonly Misinterpreted Customer Service Metrics

7 min read  |  Customer Service

7 Customer Service Examples to Inspire Lifelong Loyalty
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Case Study

“With Hiver, I've visibility on the volume and type of issues that we’re getting and ensure that they're resolved on time.”

David Pinto

Business Development, Kiwi.com
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Report

Customer Service Benchmark Report - 2021

Discover how Hiver helps teams collaborate better and provide remarkable customer service.
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8 Takeaways From Customer Service Experts on Live Chat Support
Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat...
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Can Non-Customer Facing Teams Impact Customer Experience (CX)?
There’s a common misconception that delivering great customer experiences is the responsibility of only support teams. 
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Why Customer Experience Marketing is your Biggest Asset?
In this article, we share 7 ways how you can elevate your customer experience marketing by using customers as your biggest...
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5 Priorities for an Amazing Customer Experience in 2022
Create unforgettable experiences for your customers in 2022 by prioritizing our top five tips to achieve an amazing customer experience.
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How to stop chatbots from upsetting your customers?
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental chatbot – Tay, a moniker short for Thinking About You, going rogue...
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