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Our thoughts on customer service, team collaboration and productivity

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5 min read    |     Product Updates
Hiver Updates: New Zapier & AWS S3 Connectors, Auto-assign to Responder, Mobile App Facelift, and more!
The third quarter of 2021 has been an eventful spectrum of releases for our product – Auto-assign to Responder, AWS S3 Connectors...
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6 min read    |     Customer Experience
How AI development can add more humanity to customer service
Discover how AI development can help businesses add more humanity to customer experience and improve customer service to a whole new...
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7 min read    |     Customer Experience
Aligning EX With CX: How It Can Fuel Business Growth
Learn how aligning EX with CX will accelerate business growth, improve customer experience and achieve greater business outcomes.
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7 min read    |     Collaboration
Internal Communication Best Practices for Support Teams
Discover 6 best practices for internal communication for your customer service teams and their top three benefits.
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9 min read    |     Customer Service
A Guide to Crisis Management Planning for Customer Service Leaders
Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises...
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5 min read    |     Customer Service
How to Align Customer Service & Marketing to Boost Sales and Adoption
Discover why customer service and marketing need to be in sync in order to drive sales and long-term business growth.
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9 min read    |     Customer Service
Everything You Need to Know About Automations in Hiver
Ever wondered how to automate your customer service with Hiver? Here’s your complete guide to customer service automation with...
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9 min read    |     Customer Service
How Data From Customer Interactions Can Be Used For Strategy Creation and Growth
In this detailed post, you’ll learn how to use data from customer support interactions to build your strategy and double down on...
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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10 Factors G Suite Users Must Look for in a Help Desk
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How to Organize Your Gmail Inbox in 15 Minutes: Seventeen Secrets
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Google Collaborative Inbox: 6 Reasons You Should Not Use It
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Write Awesome Customer Service Emails: Rules and Templates
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Everything you need to know about Shared Inbox
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