9 min read | Customer Service
9 Must-Have Customer Support Tools to Include in Your Tech Stack
Learn about the importance of customer support tools and the most essential ones to include in your tech stack.
11 min read | Customer Service
7 Best Customer Service Software for Small Businesses
Here’s a roundup of the seven best customer service software that can help small businesses deliver excellent customer support.
8 min read | Customer Service
7 Best Practices for Using Google Workspace for Customer Service
Here’s a detailed guide to help you and your team effectively use Google Workspace tools to provide customer service.
1 min read | Company News
2021 at Hiver: A year of Exponential Growth
2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!
9 min read | Google Workspace
Office 365 vs. Google Workspace – Which Suite Should Your Small Business Invest In?
Need help deciding which suite is right for your small business? Here’s an exhaustive guide to help you resolve your Office 365 vs...
7 min read | Customer Service
5 Reasons Contact Centers Are on the Rise for Customer Service Teams
We explore the rise of contact centers during and after the COVID-19 pandemic to understand why they may be the best solution for CS...
10 min read | Customer Experience
7 Gmail Templates to Personalize Emails and Improve Customer Experience
Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer...