Our thoughts on customer service, team collaboration and productivity

In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2021.

The third quarter of 2021 has been an eventful spectrum of releases for our product – Auto-assign to Responder, AWS S3 Connectors...

Discover how AI development can help businesses add more humanity to customer experience and improve customer service to a whole new...

Learn how aligning EX with CX will accelerate business growth, improve customer experience and achieve greater business outcomes.

Discover 6 best practices for internal communication for your customer service teams and their top three benefits.

Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises...

Discover why customer service and marketing need to be in sync in order to drive sales and long-term business growth.

Ever wondered how to automate your customer service with Hiver? Here’s your complete guide to customer service automation with...