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Insights from the Hive

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Customer Experience
How to stop chatbots from upsetting your customers?
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental...
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Customer Service
The Definitive Guide to Using a Gmail Shared Inbox for Customer Service
In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.
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Customer Experience
Ten Customer Service Disasters And What We Can Learn From Them
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to prevent...
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5 min read  |  Customer Support Survey
The State of Customer Support in 2022
How are customer needs changing today? What are their expectations from customer support teams? Hiver surveyed 1200+ consumers in the US to arrive at detailed insights on their preferences, likes and dislikes.
Latest articles

7 min read  |  Customer Experience

How to Use Video Marketing to Support Customer Service

3 min read  |  Shared Inbox

Agents and Brokers, Overcome Email Lapses, Increase Sales

5 min read  |  Customer Experience

The Value of Black Friday: Building Customer Relationships to Grow your Business

7 min read  |  Product Updates

Hiver Updates: Knowledge base, Chat analytics, and more!
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Case Study

“With Hiver, I've visibility on the volume and type of issues that we’re getting and ensure that they're resolved on time.”

David Pinto

Business Development, Kiwi.com
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Report

Customer Service Benchmark Report - 2021

Discover how Hiver helps teams collaborate better and provide remarkable customer service.
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How to Use Video Marketing to Support Customer Service
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
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The Value of Black Friday: Building Customer Relationships to Grow your Business
Learn about the significance of Black Friday loyalty programs in helping build and grow customer relationships.
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How to Mine Your Social Media Data to Enhance the Customer Experience
In this article, we’ll take a look at the strategies you can implement to improve your customer experience through social...
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5 Strategies to Capture the Voice of the Customer and Use It Correctly
Read on to learn more about what the Voice of Customer (VoC) is and how you can capture and understand it to make better strategic decisions. 
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What Does Great Customer Service Mean to You? We Asked 8 Experts. Here’s What They Said.
We asked 8 customer service experts what great customer service means to them. Use their inputs to deliver memorable customer experiences.
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