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Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
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Do great customer support, right from Gmail
Support Teams
Do great customer support, right from Gmail
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Simplify email collaboration for Finance teams
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The Smartest Ways to Manage A Customer Service Email Queue
How to provide outstanding customer service in healthcare: a step-by-step guide
A Five-step guide to improving higher education customer service
Customer service in Logistics: How to use tech for delivering great experiences
5 real-life examples of legendary customer service
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Flexport resolves customer emails twice as fast
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Vacasa handles support emails 80% faster
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Boise State University overcomes critical email challenges
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New Hope Fertility Center provides 2X faster customer service
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7 min read | Customer Service
The Smartest Ways to Manage A Customer Service Email Queue
Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.
10 min read | Customer Service
How to provide outstanding customer service in healthcare: a step-by-step guide
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
7 min read | Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
Everything you need to know about shared inboxes
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7 min read | Customer Service
Customer service in Logistics: How to use tech for delivering great experiences
Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile...
9 min read | Customer Service
5 real-life examples of legendary customer service
Most companies would love to be customer-centric. After all, there’s mounting evidence supporting the value of superior customer...
3 min read | Customer Experience
CX Spotlight: In conversation with Tony Johnson
We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and...
9 min read | Customer Service
10 brilliant customer service training games
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
9 min read | Customer Service
How to set challenging (yet achievable) customer service goals
Setting actionable customer service goals can be a game changer. These goals guide your customer support agents who’d, otherwise, end up...
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Managing shared inboxes: Old-school vs The Hiver Way
[Quiz] How much time are you wasting on emails
[Ebook] How to get Gmail to work as a help desk
[Ebook] Productivity handbook for G Suite users
The State of Email Report 2019
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