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Insights from the Hive

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5 min read  |  Customer Support Survey
The State of Customer Support in 2022
How are customer needs changing today? What are their expectations from customer support teams? Hiver surveyed 1200+ consumers in the US to arrive at detailed insights on their preferences, likes and dislikes.

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Hiver Updates: Add WhatsApp as a Customer Service Channel with Hiver
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Case Study

“With Hiver, I've visibility on the volume and type of issues that we’re getting and ensure that they're resolved on time.”

David Pinto

Business Development, Kiwi.com

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Customer Service Benchmark Report - 2021

Discover how Hiver helps teams collaborate better and provide remarkable customer service.