Our thoughts on customer service, team collaboration and productivity

Discover how you can drive business growth by fostering truly emotional connections and building long-term customer...

Discover the types of customer pain points and learn practical tips on how your business can overcome them.

Read on to better understand the definition, similarities, and differences between a help desk, service desk, and IT service...

The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in...

Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.

It has been an action-packed season at Hiver. Discover what we’ve been upto!

Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.

A good customer service team has the power to turn customers into allies. Read on to find out how to build and organize a great...