Insights from the Hive

Latest articles

1 min read  |  Customer Service

3 reasons to set up a Customer Portal on Hiver

9 min read  |  Customer Service

How Using a Help Desk Service Impacted These Six Brands

10 min read  |  Shared Inbox

6 Ways AI Can Boost Help Desk Productivity (+ 7 Best AI Help Desk Software in 2024)

7 min read  |  Shared Inbox

9 Things to Consider When Switching Help Desks
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Case Study

“With Hiver, I've visibility on the volume and type of issues that we’re getting and ensure that they're resolved on time.”

David Pinto

Business Development,

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Customer Service Benchmark Report - 2021

Discover how Hiver helps teams collaborate better and provide remarkable customer service.