Our thoughts on customer service, team collaboration and productivity

Learn about the importance of customer support tools and the most essential ones to include in your tech stack.

Here’s a roundup of the seven best customer service software that can help small businesses deliver excellent customer support.

Here’s a detailed guide to help you and your team effectively use Google Workspace tools to provide customer service.

2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!

Need help deciding which suite is right for your small business? Here’s an exhaustive guide to help you resolve your Office 365 vs...

We explore the rise of contact centers during and after the COVID-19 pandemic to understand why they may be the best solution for CS...

Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer...

In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2022.