Use case
Manage Shared Inboxes
Manage Google Groups
For Teams
Client Services
Support Teams
Finance Teams
Operations Management
IT Admins
Remote Teams
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Customers
Pricing
Resources
Blogs
E-books
Case Studies
All Resources
Request a Demo
Created with Sketch.
Created with Sketch.
Want us to send you awesome content?
Subscribe
Blog
Blog
Product
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Use Cases
Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
Client Services
Do great customer support, right from Gmail
Support Teams
Do great customer support, right from Gmail
Finance Teams
Simplify email collaboration for Finance teams
Operations Teams
Power up your operations
with shared inboxes
IT Admins
Make your IT help desk
simpler and faster
Remote Teams
Make your IT help desk
simpler and faster
Industries
Logistics
Real Estate
Travel
Manufacturing
Education
Non-profits
Information Technology
Financial Services
Customers
Pricing
Resources
Blogs
[Exclusive Research] 80% consumers expect better customer service during COVID-19
How to use Workload Distribution in Hiver for a happier customer service team
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Top 9 features to look for in a customer email management software
Hiver named a leader in the shared inbox category by G2
Read Blog
Case Studies
Logistics
Flexport resolves customer emails twice as fast
Travel
Vacasa handles support emails 80% faster
Education
Boise State University overcomes critical email challenges
Healthcare
New Hope Fertility Center provides 2X faster customer service
All Case Studies
E-books
Guide to shared inboxes
Gmail as a help desk
Productivity handbook for G Suite users
The state of email report 2019
Free Tools
Email productivity calculator
Email revenue calculator
All Resources
Subscribe
Get a Demo
All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Our thoughts on customer service, team collaboration, and productivity
Categories
4 min read | Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience...
5 min read | Customer Service
How to use Workload Distribution in Hiver for a happier customer service team
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...
3 min read | Customer Service
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
Everything you need to know about shared inboxes
Download
11 min read | Customer Service
Top 9 features to look for in a customer email management software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have...
4 min read | Company News
Hiver named a leader in the shared inbox category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....
9 min read | Customer Experience
How To Handle Customer Complaints
Handling customer complaints is probably not your favorite part of your customer service job. That’s understandable. Dealing with unhappy, frustrated, or downright angry...
7 min read | Customer Service
The Smartest Ways to Manage A Customer Service Email Queue
Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.
10 min read | Customer Service
How to provide outstanding customer service in healthcare: a step-by-step guide
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
Categories
All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Featured resources
[Research] Customer support in the eyes of consumers in 2020
Managing shared inboxes: Old-school vs The Hiver Way
[Quiz] How much time are you wasting on emails
[Ebook] How to get Gmail to work as a help desk
[Ebook] Productivity handbook for G Suite users
View all resources
Popular resources
How to organize your Gmail inbox in 15 minutes: Seventeen secrets
Google Collaborative Inbox: 5 reasons you should not use it
Write awesome customer service emails: Rules and templates
Gmail Labels: everything you need to know
Everything you need to know about Shared Inbox
1
2
3
. . .
22
Subscribe
Loved by G Suite customers
across 30+ countries
Get in touch with us
