Our thoughts on customer service, team collaboration, and productivity

In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what KPIs they...

In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from...

In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an outage.

In this post we take a detailed a look at what ails customer service in banking and finance and what we can do to overcome this

Here’s a guide to help small businesses and startups create a customer service strategy that gives their brand an edge in a...

Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to...

Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.

Here’s a detailed guide to help you understand what a customer loyalty program is, and how you can create a solid one for your...