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Our thoughts on customer service, team collaboration, and productivity

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8 min read    |     Customer Service
Why customer service teams must do away with impersonal “ticketing”- The case against ticketing in customer support
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...
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5 min read    |     Customer Service
Six reasons to fall in love with the all-new Hiver mobile app
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
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10 min read    |     Customer Service
How to reduce email resolution time: 9 effective tactics
How can your support team stay on top of customer queries and resolve them faster? Here are 9 actionable tips to reduce email resolution...
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2 min read    |     Customer Service
[Infographic] 11 statistics about customer support through the consumer’s lens
When setting standards for customer support, it is important to understand what your customers expect from you.
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4 min read    |     Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience...
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5 min read    |     Customer Service
How to use Workload Distribution in Hiver for a happier customer service team
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...
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3 min read    |     Customer Service
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
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11 min read    |     Customer Service
Top 9 features to look for in a customer email management software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have...
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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