Our thoughts on customer service, team collaboration, and productivity

Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to...

Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.

Here’s a detailed guide to help you understand what a customer loyalty program is, and how you can create a solid one for your...

Here’s a detailed customer service hiring and training guide to help you build a stellar team of support professionals from the...

In this post, we do a detailed analysis of what outsourcing customer service entails – its pros, cons and best practices.

From IoT to AI and VR, here’s everything you need to know about offering class-leading customer service in manufacturing.

In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.

Information technology is the backbone of the twenty-first century. Here’s how IT companies can grow by providing better customer...