White close button

Insights from the Hive

static banner
5 min read  |  Customer Support Survey
The State of Customer Support in 2022
How are customer needs changing today? What are their expectations from customer support teams? Hiver surveyed 1200+ consumers in the US to arrive at detailed insights on their preferences, likes and dislikes.

Latest articles

6 min read  |  Customer Service

7 Customer Service Crimes: What Are They and How to Prevent Them

5 min read  |  Customer Experience

8 Takeaways From Customer Service Experts on Live Chat Support

6 min read  |  Customer Service

5 Commonly Misinterpreted Customer Service Metrics

7 min read  |  Customer Service

7 Customer Service Examples to Inspire Lifelong Loyalty
Post Picture
Case Study

“With Hiver, I've visibility on the volume and type of issues that we’re getting and ensure that they're resolved on time.”

David Pinto

Business Development, Kiwi.com

feature image

Customer Service Benchmark Report - 2021

Discover how Hiver helps teams collaborate better and provide remarkable customer service.