4 min read | Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience...
5 min read | Customer Service
How to use Workload Distribution in Hiver for a happier customer service team
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...
3 min read | Customer Service
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
11 min read | Customer Service
Top 9 features to look for in a customer email management software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have...
4 min read | Company News
Hiver named a leader in the shared inbox category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement....
9 min read | Customer Experience
How To Handle Customer Complaints
Handling customer complaints is probably not your favorite part of your customer service job. That’s understandable. Dealing with unhappy, frustrated, or downright angry...
7 min read | Customer Service
The Smartest Ways to Manage A Customer Service Email Queue
Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.